Grounding Official Reviews 738

TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 183 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the product's quality and durability, with some reporting that the sheets wear well over time and are comfortable to sleep on. Some users have experienced significant health benefits, such as reduced pain, improved sleep, and faster healing, attributing these positive changes to the grounding sheets. Many reviewers are enthusiastic about the product, recommending it to others and even purchasing multiple sets for family and friends. However, a significant number of people were dissatisfied, finding that the product did not deliver any noticeable benefits, with some even conducting tests that showed no grounding effect. There are also complaints about the poor quality of the sheets, with reports of shrinking, tearing, and snaps popping off, leading to concerns about their longevity and value for money. Additionally, some customers experienced issues with orders, including non-delivery and difficulties with returns, and felt that customer service was unresponsive or misleading.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many reviewers reporting significant... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers expressing significant disappointment... See more

Order

Customers had ambiguous experiences with order, with many reporting issues such as receiving incorrect items,... See more

Price

People report negative experiences with price, often feeling that products are a complete waste of money and... See more

Refund

Consumers express significant dissatisfaction with the refund process, with many reporting difficulties in... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I purchased the grounding sheet probably two years ago. It is the only bottom sheet I've used since then, and have noticed no benefit whatsoever. I was really looking forward to experiencing some po... See more

Rated 3 out of 5 stars

Been using the sheet for maybe a year now. Fabrication is good, fits good. As for benefits, I can only trust that there are as I continue to have issues with aches, pains, and bought of insomnia whi... See more

Rated 3 out of 5 stars

I have used the product for over 4 years. After all of this time I neither liked nor disliked the product. Historically I have never had trouble falling asleep or waking up. While I liked the notion o... See more

Rated 3 out of 5 stars

I have 2 sets of your bed sheets, and several regular bed sheets. I have a sleep number bed as a good judge on how I sleep. Sadly I’ve really not seen a difference, not even a little difference in my... See more


Company details

  1. Manufacturer
  2. Bedding Store

Written by the company

Grounding represents a health breakthrough, an effortless lifestyle add-on with surprising, and often dramatic, healing results. A simple concept, yes, but a profound one.


Contact info

3.0

Average

TrustScore 3 out of 5

738 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Wrong plug for 2nd bed sheet

I have bought 1 fitted sheet and while checking out they offered a 2nd one at a discounted price, so I thought I'd buy one for my parents (who live in South America- therefore need a different plug from the Australian one I was purchasing for me). As I couldn't specify it at check out, I sent them an email asking to please send me an Australian plug and one with the EU plug (which will fit South America socket). I got no reply. As I was worried they would not read the email, I sent another email the same day, following up, as I didn't want them to send the wrong plug. But no reply.
Today I got my delivery, and guess what? Both plugs are from Australia. Seriously upset.

Update: My order number was "Order #171479 , based on that you will have my details and email address. I dont feel safe putting it here.
Latest update: they requested photos, I sent them, and they have now sent me two EU plugs. Very surprised and happy with the outcome. Thank you trust pilot for the opportunity of putting our reviews here. It was the way I got a reply from them, and for that I am thank you. Thank you Groudning official team for stepping up to the plate and sending me the plugs.

August 21, 2025
Unprompted review
Grounding Official logo

Reply from Grounding Official

Dear Mar,

We are truly sorry and concerned to hear about your experience. This is absolutely not the standard of communication or service we strive for.

We have requested more information about your order through the Trustpilot website to locate it using the email you provided in your review. We are going to thoroughly investigate what went wrong with our communication process and why your request was not handled correctly. We understand the frustration and inconvenience this has caused you, and we sincerely apologize for our mistake.

Please be assured we have your back. We will make this right. We are ready to send you the additional EU plug for your second sheet right away. Please reply to our message on Trustpilot with your information so we can ship the correct plug to you immediately.

We value your business and hope to restore your faith in our company.

Best regards,
Grounding Official

Rated 1 out of 5 stars

Responding to their response to my review

I was offered no return shipping compensation and I saw on their website that if a customer gave a selfie review they would get a full refund. My won't compromise my integrity to get my money back this way.

July 23, 2025
Unprompted review
Grounding Official logo

Reply from Grounding Official

Dear Kay,

As we already mentioned in our reply to your first review, you will receive a full refund once you return the order to us and we verify all the contents.

What you saw on our website is part of our success story testimonials meant to inspire others. Please note that this is completely voluntary. When a customer decides to share their story, we offer them a full refund as a thank-you. This has nothing to do with regular returns.

We believe there has been a misunderstanding. We do not encourage or require anyone to leave a selfie review, and no customer has to make any videos of themselves to return a product. That is simply not how our process works.

We have already sent you the instructions on how to return your order, and they do not include any request for a video review. Please follow the return instructions, and once we receive and confirm the returned item, we will issue your full refund.

Best regards
Grounding Official

Rated 1 out of 5 stars

No customer service!

No customer service!! Twice I have asked for status of my order. Shop is for their tracking and it just says error. I can't get any information.
They have sent daily emails for me to purchase more items, but will not respond to my question.
I am beginning to believe that this is a false website.

July 14, 2025
Unprompted review
Grounding Official logo

Reply from Grounding Official

Dear Mary,

Thank you for reaching out and sharing your concern. First, we want to sincerely apologize for the frustration this situation has caused. After reviewing your order, we discovered that it was mistakenly auto-canceled by our system due to a processing error. Thankfully, we’ve already corrected this on our end and immediately forwarded your order to our shipping team.

Your order has now been fully processed and is on its way. The tracking number will be sent to your email shortly, please keep an eye on your inbox (and spam folder, just in case).

We truly appreciate your patience and understanding, and we’re grateful you gave us the chance to make this right.

Best regards,
Grounding Official

Rated 5 out of 5 stars

Love this fitted sheet

I purchased the fitted sheet from Grounding Official, as soon as I realized I chose the wrong plug, I contacted their CS immediately. It took 2 days to have them got back to me, not prompt but at least there was a feedback and took another week to hear from them that they could solve the problem for me, I got the plug I need and I am very pleased.

And most importantly, their fitted sheet works perfectly fine for me and my boyfriend, it's a fluid like feeling within your body when you lie on it, we both sleep better, feel more energetic, less pain on my back and I used to woke up midnight almost every night because of my asthma as it is a chronic inflammatory disease, but less of this occurs after I sleep on this fitted sheet.

I bought a grounding mat and the bed sheet from another company, the mat is working the same but not the bed sheet, so I thought maybe I should try to find another company and I found Grounding Official to try their fitted sheet, I'm glad I did and hopefully they will have the grounding sheet that can be used underneath my regular bedding sets, then not necessarily to wash the grounding sheet too often as you use it underneath and make it lasts longer.

May 25, 2025
Unprompted review
Grounding Official logo

Reply from Grounding Official

Dear Lina,

Thank you so much for your thoughtful and detailed review. We appreciate your patience and are truly glad our team was able to sort out the plug issue for you even if it took a little time.

It’s wonderful to hear that both you and your boyfriend are experiencing noticeable improvements in sleep quality, energy levels, and relief from chronic issues like back pain and asthma. That “fluid-like” feeling you described really captures what so many customers feel but can't quite put into words!

We’re also grateful for your honest comparison with other products and happy that our fitted sheet stood out. Your suggestion about an under-sheet version is excellent, and we’ll be sure to pass it along to our product development team.

Wishing you many more restful and healing nights ahead.

Best regards,
Grounding Official

Rated 1 out of 5 stars

They do not refund your money…

They do not refund your money regardless of their claims. Order #162985

April 6, 2025
Unprompted review
Grounding Official logo

Reply from Grounding Official

Dear Bryan,

Thank you for your feedback, and we're genuinely sorry to hear about your frustration.

We want to clarify that your refund for Order #162985 has already been processed on our end. In rare cases, depending on the bank, it can take several business days for the funds to reflect on your account. We kindly ask that you double-check with your bank or card provider to confirm the transaction.

We also acknowledge that the process took longer than it should have — this was due to a temporary backlog in our returns and refund system, which we’ve since resolved to prevent future delays. We truly value your trust and are committed to making things right.

If there's anything else we can assist you with, don’t hesitate to reach out.

Best regards,
Grounding Official

Rated 1 out of 5 stars

After reading so many positive reviews…

After reading so many positive reviews I am extremely disappointed with this company. I placed an order the 1st week in June and was emailed the order was sent to FEDX on 06/08. When the order didn't arrive I contacted FEDX and was told the Supplier still has the order. I tired several time to reach the The Grounding Official office but only receive a voice mail; and they've yet to return a call.

June 16, 2025
Unprompted review
Grounding Official logo

Reply from Grounding Official

Dear Opal,

Thank you for your message, and we sincerely apologize for the inconvenience you've experienced.

We’ve attempted to contact you by phone but were unable to reach you. We'd like to clarify the situation: since we ship worldwide, we often use a dual-carrier system. That means the first part of the journey is handled by our local German courier, and the second part by a partner in the destination country—such as FedEx in your case.

While your order was dispatched within 2 days of purchase, the FedEx tracking only activates once the package is handed off and cleared through customs. Unfortunately, international shipments can sometimes face unexpected delays that are outside of our control.

That said, FedEx has now updated your tracking number. Please check it again, and you should see that your package is on its way and will be arriving shortly.

We truly appreciate your patience and understanding.

Best regards,
Grounding Official

Rated 1 out of 5 stars

Return policy differs from online description

Update - after countless emails, calls they have finally refunded my credit card.

This is a followup to my previous review. Do not order from this company based on the 90 day satisfaction guarantee. You will be required to pay to return ship (contrary to what the website states) and then the package goes to a Post office box in Germany that is not monitored. My return was shipped back to me and when I reached out to customer service they use the excuse that I did not send the tracking number. They have said "they absolutely want to make this right" yet they have not responded to any of the emails when I sent the tracking. BUYER BEWARE!

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

The package was slightly damaged by the…

The package was slightly damaged by the courier when i received it, but luckily the sheet was inside a plastic cover and everything was okay.

June 15, 2025
Grounding Official logo

Reply from Grounding Official

Dear I. Jaakkola,

Thank you for letting us know! We're sorry to hear the package arrived slightly damaged, but we’re relieved the sheet was protected and arrived safely. If you ever need anything, we’re here to help.

Best regards,
Grounding Official

Rated 5 out of 5 stars

Customer service stopped responding

Placed an order in April. Order # 165160. Contacted the company about returning the item because it didn't work for me. Per their website they will send a return shipping label but the customer service representative refuses to send one. They claim that I have to pay to return the item. One of the reasons I bought this item was because their web site stated they would send a return shipping label. They have stopped replying to emails and do not return phone calls.

Company has responded and have settled the issue.

April 15, 2025
Unprompted review
Grounding Official logo

Reply from Grounding Official

Dear Cathy,

Thank you for following up and providing the necessary information so we could locate your order and better assist you. We've now reviewed your case in full and have sent you a detailed email with a resolution we believe you'll find satisfactory.

Please know that we do our best to honor our policies and support each customer fairly. We're sorry for any confusion and communication delays, and we truly appreciate your patience while we worked to resolve this.

Best regards,
Grounding Official

Rated 1 out of 5 stars

I contacted them 1 week after buying…

I contacted them 1 week after buying and told them it stopped working I wanted an exchange they’ve dragged it out and I raised a dispute with Klarna they scamminy sent me a message asking what I would like to do after 3 month I said a replacement they forwarded to Klarna so Klarna allowed them to take last payment so they now have £130 for a blanket that doesn’t work scammers
These good reviews are made up

March 8, 2025
Unprompted review
Grounding Official logo

Reply from Grounding Official

Dear Tr,

Thank you for sharing your concerns. We understand how frustrating it can be when expectations aren’t met, and we truly want to help.

We’ve requested additional information about your order through Trustpilot because unfortunately, no name or order number was provided. Without this, we have no way to verify whether your purchase was made through our official store. Over the past few months, we’ve seen an increase in negative reviews from individuals who later discovered they had ordered from a different grounding company, not Grounding Official.

We want to clarify that labeling a business as a “scam” without providing order verification is not only inaccurate but also deeply unfair to the team members who work hard every day to provide quality products and service. If you can share your order number or the email used at checkout, we’d be happy to look into this and resolve the matter appropriately.

We stand by our 90-day replacement policy and always aim to make things right when we can confirm an issue.

Best regards,
Grounding Official

Rated 3 out of 5 stars

Customer service needs improvement! US orders take a very long time!

Update - I finally received the grounding sheet today - June 10. Quality seems nice and I’ll look forward to seeing if it improves my sleep and overall health. Giving three stars because the customer service experience needs major improvement. I shouldn’t have to go on a website like this and leave a one star review in order to get answers. In addition, they should also state on their website or email customers who buy the product in the United States that it can take weeks to be delivered. For me it took 26 days! This was meant to be a gift, but that obviously didn’t work out because it was so late in getting to me.

I will update this review once I get my product…if I get the grounding sheet I ordered. I’m here on Trust Pilot because it seems that Grounding Official will respond to these reviews, and I’m so far not having any luck any other way of communicating with them.
I ordered the product (order#168433) in mid-May and the item has still not shipped. The shipping label was created on May 16, but the package has not made it to FedEx in order to be shipped. I have reached out to customer support by email twice, reached out on Instagram, and called and left message once. No one has connected with me. I just want a status update, please.

May 14, 2025
Unprompted review
Grounding Official logo

Reply from Grounding Official

Dear Laura,

Thank you for bringing this to our attention, and we sincerely apologize for the delay and lack of timely communication — this is not the experience we aim to provide.

Your order (#168433), placed in mid-May, was fulfilled and handed off to FedEx on May 18. Unfortunately, there was an unexpected delay in FedEx’s processing, which caused it to remain inactive for longer than usual. We've contacted them directly to investigate the holdup, and as of June 4, the tracking now shows the package has arrived at a FedEx location in La Grange, IL, and is moving again.

While over 99% of our orders arrive within our promised 5–7 business days, international shipping and occasional carrier delays can sometimes cause rare setbacks like this — and we truly regret that your order was part of that 1%.

We greatly appreciate your patience and understanding, and we're confident that your package will arrive very soon. If there’s anything else we can do to make this right, please don’t hesitate to reach out again.

Best regards,
Grounding Official

Rated 2 out of 5 stars

No difference felt

I received my grounding sheet and pillowcase in February 2025 and wanted to give it a good try to see if it made any difference. I was excited and hoping to finally wake up refreshed and if not pain-free pain reduced. It has now been 4 months and zero effect. Another wasted effort.

May 31, 2025
Grounding Official logo

Reply from Grounding Official

Dear Oney,

Thank you for giving our products a fair try over several months — we truly appreciate your honest feedback. We're genuinely sorry to hear you haven’t yet experienced the results you were hoping for.

While many of our customers notice improvements quickly, others find the benefits take longer or show up in unexpected ways. That said, everyone’s experience with grounding is different, and we fully respect yours.

We’d love the opportunity to better understand your situation and see how we can help. If you're open to it, please email us at support@groundingofficial.com so we can assist you further — whether that means troubleshooting, offering tips for best results, or discussing return options.

Your satisfaction is important to us, and we’re here to make it right.

Best regards,
Grounding Official

Rated 1 out of 5 stars

I requested a return on March 31

I requested a return on March 31, 2025. Finally got a return label on April 14, 2025. My items were returned and accepted on April 28th. I am still waiting for my refund. I email weekly checking on my refund.

To update my information:

#163725 $58.49
#162560 $89.99

I would love to have my issue resolved and receive my refund ASAP

Update: 07/09/25
They did confirm they found my order and assured me that my refund was being escalated. As of today - I have heard nothing. Still very unsatisified.

Update: 07/28/25
Still no refund

Update: 08/12/25
Still no refund - they say my return is still under review

Update 09/11/25: I did receive an email stating that my refund was processing, but still no refund. Still hoping they do the right thing and just refund my money.

10/06/25

This was the email I received August 19, 2025.

I sincerely apologize for the frustration and delay in communication. I completely understand how this experience has been disappointing for you.

Please rest assured that your refund is already processing. We’re very sorry for the delay, we’ve been handling a high volume of orders and returns, but we’re doing our best to get everything completed as quickly as possible.

Thank you for your patience and understanding, and I truly appreciate you bringing this to our attention.

Warm regards,
Grace, CS
Grounding Official

As of today, Oct 6th I still have not received a refund. My first order was on Feb 19 and the other on March 4. They received my return on April 28, 2025.

Beyond frustrated.

10/23/25
Grounding official flagged my review as they didn't think it was based on genuine experience. I verified all my information with Trust Pilot. Hopefully they will do the right thing and just refund my money.

01/14/26 No refund - No communication

March 23, 2025
Grounding Official logo

Reply from Grounding Official

Dear Becky,

Thank you for reaching out. We’ve checked our system and currently have no record of an order under the email you provided (beckyvestal@yahoo.com), nor any matching orders connected to your name.

It’s possible that your purchase may have been made through another company using a similar brand name. Unfortunately, we’ve seen an increase in such confusion due to competitors selling imitation products.

To help us verify and assist you further, we kindly ask that you provide the order number or a screenshot of your original order confirmation. If your purchase was indeed made through our official store, rest assured we will process your refund without hesitation.

Looking forward to your response so we can resolve this as quickly as possible.

Best regards,
Grounding Official

Rated 1 out of 5 stars

Disappointing customer service and unresolved return


I returned a sheet to this company nearly 6 months ago. The return shipping cost me around €40 – about a third of the price of the sheet itself.

However, the package was returned to me with a note saying the recipient (Grounding Official) had refused to accept it. I contacted the company, and they apologized and said they would look into a refund.

Since then, I’ve followed up several times over the last 6 months. Each time, I received the same generic response:
“We appreciate your patience, we are looking into it.”

Over the past month, they’ve stopped replying altogether.

At this point, I’ve lost both time and money. I’m very disappointed in how they’ve handled the situation and their lack of accountability.

Update (2 month later):

After I posted this review, Grounding Official contacted me and apologized once again. They asked for some information in order to process my refund, which I sent immediately. They thanked me and said they would handle my request “as soon as possible.”

That was four weeks ago. I haven’t heard anything since, and no refund has been issued.

At this point, it feels like they are just stalling. Apologies are meaningless without action. I’ve lost money, time, and trust.

May 27, 2025
Unprompted review
Grounding Official logo

Reply from Grounding Official

Dear Martin,

Thank you for bringing this to our attention, and we're truly sorry for the ongoing frustration and delay you've experienced. This is not the standard we aim to uphold.

We’ve just sent you an email requesting the necessary information to process your refund. Once we receive your reply, we’ll be able to resolve this quickly.

We sincerely apologize that this situation has gone unresolved for so long, and we appreciate your continued patience as we work to make it right.

Best regards,
Grounding Official

Rated 1 out of 5 stars

No product no communication

I've emailed the company 4 times and called once. I ordered the sheet 10 days ago and was told shipping happens within 2 business days in the confirmation email.

Product has not been shipped.
Nobody has answered any of my emails or my phone call.
Very disappointed.
This is a $200 order and I feel like it's money I just threw away. I can't get ahold of anyone to refund the product that hasn't been sent.

May 16, 2025
Grounding Official logo

Reply from Grounding Official

Dear Amanda,

Thank you for your feedback. We understand your concern and would like to clarify a few important details regarding your order.

Your purchase was placed on May 1st and was shipped out promptly on May 3rd, which is within our standard 1–2 business day processing time. A shipping confirmation email, including your tracking number, was sent to the email provided at checkout. According to tracking updates, your order was successfully delivered on May 15th.

Additionally, on May 16th, we received an email from you regarding the setup of your grounding sheet—indicating that the package did arrive. Our support team responded to that message, so if you haven’t seen it, we kindly suggest checking your spam, promotions, or junk folder in case our replies were filtered there.

We understand how frustrating it can be when communication seems unclear, and we’re always here to help. We're happy to see that your order was delivered and hope you're now enjoying the benefits of grounding. Should you need further assistance or have any questions about using the sheet, we’re just an email away.

Best regards,
Grounding Official

Rated 1 out of 5 stars

They will not refund! Do not purchase from this company!

I placed an order with Grounding Official and received the item promptly. However, upon inspection, I was disappointed by the poor quality of the sheets. The material felt substandard and did not match the product description or images on their website.

I decided to return the item immediately and followed all proper procedures. I submitted a return request, emailed their support team, and even spoke with customer service the next business day. I used the company-provided return label, and USPS tracking confirms they received the return on April 21, 2025. The item was returned unused and in new condition.

Despite all this, I have yet to receive a refund. I’ve called customer service three times, left multiple voicemails, and sent several follow-up emails—none of which have been answered. The only reply I received was a vague message asking me to “be patient while waiting for manager approval,” which was sent weeks ago.

This delay is unacceptable. Under FTC and state consumer protection laws, refunds are expected within 7–10 business days of receiving a return. It has now been over 30 business days with no resolution.

If my refund is not issued immediately, I will be filing complaints with both the Better Business Bureau (BBB) and the Federal Trade Commission (FTC).

May 12, 2025
Grounding Official logo

Reply from Grounding Official

Dear Casey,

Thank you for taking the time to share your experience. We sincerely apologize for the delay in processing your refund and any frustration this has caused. We understand how important timely service is, especially when it comes to returns and customer support.

After reviewing your case, we can confirm that your return was received at our U.S. returns facility on April 21, 2025. However, there was an unexpected delay in processing due to a temporary backlog at our warehouse. This was caused by a system-wide update in our inventory and returns platform, which unfortunately created a bottleneck in manager-level approvals. While this is not an excuse, we want to assure you that this situation was not typical and has since been resolved.

Additionally, our response times were impacted during that period due to a significantly higher-than-usual volume of inquiries. We completely agree that waiting this long is not acceptable, and we’ve taken internal steps to ensure this doesn’t happen again—including new protocols for automatically escalating unresolved refund requests after 10 business days.

We are pleased to confirm that your refund has now been fully approved and processed. You should see the amount reflected back in your original payment method within 3–5 business days, depending on your bank.

We genuinely appreciate your patience and the opportunity to make things right. Your feedback helps us improve, and we remain committed to providing better service moving forward. If there's anything else we can do for you, please don’t hesitate to reach out.

Best regards,
Grounding Official

Rated 1 out of 5 stars

Sheets don’t work, sheets shock, refuse to refund

Another update: It’s been over 13 months since the defective, lied about sheets were received by Grounding Official. Every email they decide to send is a lie - whether they say the sheets are made in Germany, there is a money back guarantee, or that they will refund. Lies are all I’ve gotten from “Grace” and Grounding Official. They take advantage of people who are desperate to feel better and steal their money. It’s been 13 months. Thirteen months of them holding my money because they can.

Update: That’s all BS “Grace”. My bank is coming after you!

I bought from this company after I questioned where their products were made and was assured they were made in Germany. I did NOT want something made in China. I received my package that was sent straight from China. I returned the products and they REFUSE to refund my money. I’ve now contacted my bank and they will deal with GROUNDING OFFICIAL. I wish I would have found the reviews on trustpilot before buying from them. Please do not waste your money and time dealing with this company. Oh, and I did try out the sheets and they shocked me. Below is pretty much what I get from “Grace” in every email. They received my return in November 2024 and I still haven’t received anything in May 2025.

“We sincerely apologize for the prolonged delay in processing your refund, and we understand how frustrating this situation must be for you.

Please know that your concerns are important to us, and we deeply regret any inconvenience this has caused.

Rest assured that we are actively following up with our management team to ensure this matter is resolved as soon as possible. We genuinely appreciate your patience, and we are committed to providing a resolution at the earliest.

We will update you as soon as we receive confirmation regarding the refund status. Should you have any further concerns, please do not hesitate to reach out—we are here to assist you.

Thank you for your understanding.

Best regards,
Grace, CS
Grounding Official“

November 10, 2024
Unprompted review
Grounding Official logo

Reply from Grounding Official

Dear Valued Customer,

Thank you for your feedback, and we’re genuinely sorry to hear that your experience didn’t reflect the high standards we set for both our products and service. We understand your concerns and want to address each one with clarity and transparency.

To begin, we’d like to clarify the matter regarding origin and shipping. While our headquarters and product design standards are based in Germany, we operate with multiple fulfillment warehouses around the world to meet global demand efficiently. This includes facilities in Europe, the United States, and Asia. Depending on stock levels and the customer’s location, orders may be shipped from the nearest available warehouse to ensure faster delivery. This is a standard practice among international brands and helps us serve customers worldwide without long wait times.

That said, every product we ship, regardless of warehouse origin, is held to strict quality controls. We have a very dedicated team that ensures all items meet the specifications and performance standards our customers expect—no matter where they are packed or dispatched from. We take great pride in the integrity of our materials and the positive health impact they have had for thousands of people globally.

Regarding your return and refund: we truly regret the delay you’ve experienced. Our records show that your return was received at our facility in November 2024, and we agree that a resolution should have come much sooner. We’ve since identified internal delays that affected a small number of return cases, and we are actively improving that process.

While we understand your frustration, please know that we are not in the business of withholding refunds, and we take situations like this seriously. We’ve escalated your case internally once again and will ensure that the refund is processed without further delay, if it has not already been handled by your bank.

As for your mention of experiencing static shocks—this is extremely rare and usually related to how the sheet is used or connected. We would have been more than happy to assist you in troubleshooting this early on, as it is often a matter of grounding connection setup or environmental static conditions unrelated to the sheet itself.

We genuinely regret that your experience didn’t meet your expectations, and we’ll use your feedback to continue improving. If there’s any further detail you can provide—such as the exact name or email used for your order—we’ll be glad to ensure everything is fully resolved.

Best regards,
Grounding Official

Rated 2 out of 5 stars

Missing pillow cord

Missing the connection cord for the pillow.
Can you send one asap thanks

May 5, 2025
Grounding Official logo

Reply from Grounding Official

Dear Ken,

Thank you for your message. Your order has been successfully processed and shipped from our warehouse—it is currently in transit. The latest update shows it arrived in Auckland, and it's still within the estimated delivery timeline.

Please feel free to follow your order using this tracking number for the most up-to-date information: YT2512221272109993.

Let us know if you need any further assistance—we're here to help!

Best regards,
Grounding Official

Rated 5 out of 5 stars

When I ordered my Grounding sheet

When I ordered my Grounding sheet, I was under the weather and had lower back pain. A relative told me about this and was excited.
I was not disappointed, I wake up refreshed and no lower back pain. I highly recommend this product.

April 17, 2025
Unprompted review
Grounding Official logo

Reply from Grounding Official

Dear Michalann,

Thank you for sharing your experience. We’re so happy to hear that the grounding sheet brought relief and helped you wake up feeling refreshed and pain-free. It’s always wonderful when a recommendation from a loved one turns out to be just what you needed. We truly appreciate your kind words and recommendation!

Best regards,
Grounding Official

Rated 5 out of 5 stars

To order was very easy

To order was very easy. Thank you.
...and now after few days of experiencing I feel and sense a real wellness. My sleep last night was deep and resourceful. I woke up this morning filled with energy.

May 2, 2025
Grounding Official logo

Reply from Grounding Official

Dear Eric,

Thank you for your feedback! We’re glad to hear the ordering process was easy—that’s exactly what we aim for. Appreciate you taking the time to share!

Best regards,
Grounding Official

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look