Groupon UK Reviews 30,706

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 4,117 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent value for money and competitive pricing, often finding genuine products at bargain rates. Many people praise the staff for their professionalism, skill, and friendly demeanor, contributing to a relaxed and pleasant atmosphere. The service is consistently described as superb, with many appreciating the efficiency and care received. However, some people were dissatisfied with the product and service, citing issues with product longevity or unexpected surcharges not clearly communicated at the time of purchase. A few other people also felt that the overall experience was average and not always worth the price, mentioning limited treatment options or disappointing menu choices.

What people talk about most

Product

People report ambiguous experiences with product. While some consumers praise products like Microsoft Office... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised specific services, highlighting... See more

Price

Users describe positive interactions with price, often finding great deals and excellent value. Many... See more

Value for money

Clients share positive opinions on value for money. Many reviewers found great deals, with some noting... See more

Staff

Reviewers highlight positive aspects of staff. Many customers praise the staff for being skilled,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchased the Ombre Microblading deal through Groupon for £122.49 at Sol Cosmedics in London. I want to start by saying that Hina was very skilled, professional, and did a beautiful job wit... See more

Rated 4 out of 5 stars

Very effective however, I’m having problems following the strange instructions to choose the Mode I prefer. They’re poorly written and extremely unclear. Once I’ve mastered this, maybe this item wil... See more

Rated 4 out of 5 stars

Pretty good deals available on Groupon, not a major difference in discounts but satisfactory. Groupon in general is easy to use and a great website.

Rated 3 out of 5 stars

The food was lovely and couldnt fault it but the spa was very busy. There was a lot of people having either afternoon tea and spa or 2 course lunch and spa, which is fine if timings are staggered. The... See more


Company details

  1. Coupon Service

Information provided by various external sources

Groupon is building the daily habit in local commerce, with a vast mobile and online marketplace offering huge discounts on things to eat, see and do so that shoppers can find the best a city has to offer, at their fingertips. Groupon celebrate experiences, everyday things that it believes makes life more meaningful. As a company, we thrive on helping customers discover new places, new products and new things to do; giving our customers the extra nudge that they might need to try something new whilst knowing they are supporting their local community. To date Groupon has sold tickets for 47 million hours of live music and been responsible for 65 million ounces of steak being served, 15 million fitness classes survived and 240 million ounces of coffee brewed.


Contact info

  • 11th-12th Floor, 2 Leman Street, E1 8FA, London, United Kingdom

  • groupon.co.uk

3.8

Great

TrustScore 4 out of 5

31K reviews

5-star
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Replied to 17% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
Great experience! The Microsoft Office 2024 lifetime license worked perfectly and was easy to install. Smooth purchase process and excellent value for money. Highly recommended!

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Phoenix toilet paper

I buy phoenix toilet paper, I stock up. Children work hard. I make sure they have the necessary supplies at home.
That they don’t have to worry about .
That is what good parenting does.
Soft to touch , good. Value for money

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, absolutely fantastic, didn't automatically download but sent an email with details and link to install and setup was sent, dead easy to do

March 30, 2026
Unprompted review
Rated 1 out of 5 stars

Made a mistake when booking a hotel…

Made a mistake when booking a hotel through Groupon so I contacted the hotel and they were willing to allow me to cancel my booking and rebook the correct one if Groupon would agree to cancel, I spent an hour explaining it to Groupon, all they need to do is confirm with the hotel the cancellation but you guessed it, they refused to do even though the amendment would have meant much more money for them. Needless to say, I won't be using Groupon again, customer satisfaction and repeat business means nothing to them, be careful when dealing with them

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Office professional plus.

Being an old man of 89 I was not able to down load it and install it myself so a friend did it for me.
He did'nt have any problems with it. I have tried it and it seems ok so far. pleased with service and product.

March 28, 2026
Unprompted review
Rated 1 out of 5 stars

Website crashed (Error 403)

Website crashed (Error 403), took my money twice, and Groupon is refusing a cash refund in breach of their CMA promises. Not good enough. Also, be careful taking anything the live chat agents say as gospel. Told me they can't send a live chat transcript to email after they'd already done it two days prior and then accepted they can and would - but they haven't. They're either liars or incompetent.

March 28, 2026
Unprompted review
Rated 1 out of 5 stars

Booked a spa voucher which I was unable…

Purchased a spa voucher which I was unable to redeem as it was limited to 5 locations in the UK, which were many miles away from me.
Groupon refusing to refund, even though the voucher was advertised to be available at any of the leisure club locations at the point of purchase. Customer service have not been at all helpful. I will have to issue a charge back or start a small claims proceeding to get my money back. This is the last time I will use Groupon.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

excellent company

excellent company. I purchased Office 2024 Professional and it downloaded and installed with no issues. I would use this company again.

March 29, 2026
Unprompted review
Rated 1 out of 5 stars

TOTAL RIP-OFF

Still trying to get help went to customer support complete waste of time they have taken my money on a unused coupon but no one listens I might have to go to a small claims court to settle this with compensation 😡😡😡

March 27, 2026
Unprompted review
Rated 2 out of 5 stars

Disappointed with product

Disappointed with product. It advertised as being bright pink, and this is a pale mucky water colour. Could be wrong product inside bottle. Badly protected in package to me, and lucky glass didn't smash.

March 27, 2026
Unprompted review
Rated 1 out of 5 stars

Voucher impossible to use

Ordered a spa voucher, then whenever I tried to actually book to use the voucher the spa told me they had no availability. I complained to Groupon and after several painful customer services chats they eventually refunded in Groupon credit but denied my requests for a cash refund

March 27, 2026
Unprompted review
Rated 3 out of 5 stars

Quality not always good

Good for some things but not all of the items they sell are very good quality.
BE CAREFUL WITH BUYING BEDDING IT MAY NOT BE WHAT YOU EXPECT.
NO CUSTOMER SERVICE

March 27, 2026
Unprompted review

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