Groupon Reviews 2,546

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 487 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent service and the professional, friendly staff who provide helpful advice and create a welcoming atmosphere. Many people appreciate the great value for money, finding deals that save them money without compromising on quality. The overall experience is often described as positive, with swift service and efficient processes. However, some customers also noted issues with certain products, such as Microsoft Office keys that did not work or were shared, leading to problems accessing files. There were also instances where product descriptions did not match the actual experience, particularly with food items, and some reviewers reported unprofessional service or unexpected additional charges.

What people talk about most

Service

Customers had positive experiences with service, often describing it as fantastic, professional, and... See more

Product

Clients share ambiguous opinions on product, with many reviewers expressing significant dissatisfaction,... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their friendliness, helpfulness, and... See more

Price

Consumers find price to be ambiguous, with many reporting excellent service and fair prices, making new... See more

Value for money

People report positive experiences with value for money, often highlighting that it makes trying new places... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to book. Groupon allows me to view the availability of bookings for a particular restaurant in the next few weeks before purchasing the coupon. This is particularly handy if I need to arrange f... See more

Rated 4 out of 5 stars

I bought Microsoft Office 2024 from Groupon and had a very good experience. Price was much cheaper than from Microsoft website and no annual subscription needed! It would be helpful if the offers co... See more

Rated 4 out of 5 stars

Good deal as advertised. Mainly a chartered bus ride to visit the sites as stated, not much of a full tour guide experience though. The driver picks you up and drops you off at the sites, but doesn’t... See more

Rated 4 out of 5 stars

The list of items for sale is quite good and selection is a simple process. I have an ongoing problem with the Office 2021 that I purchased from Desol but I assume they are a different entity, so I d... See more


Company details


Contact info

3.9

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

A simple site to access a small range of dealers

The list of items for sale is quite good and selection is a simple process. I have an ongoing problem with the Office 2021 that I purchased from Desol but I assume they are a different entity, so I don't hold Groupon responsible for that.

July 15, 2025
Rated 5 out of 5 stars

Great tattoo and service

Vika was v professional,responsive and really good at what she does. Love my eyebrows- my sis- in-law had hers done too after seeing mine and she was v happy too. Thanks Vika

July 29, 2025
Rated 5 out of 5 stars

Amazing crew

Got a voucher for my partner’s birthday. It was worth every penny. The comedy crew were fabulous and so entertaining. Food was incredible too

July 29, 2025
Rated 4 out of 5 stars

Easy to book

Easy to book. Groupon allows me to view the availability of bookings for a particular restaurant in the next few weeks before purchasing the coupon. This is particularly handy if I need to arrange for a family dinner before purchasing the coupons. It would be great if Groupon includes more restaurant deals. Thank you

July 29, 2025
Rated 5 out of 5 stars

Great Experience

Bought teeth whitening for my son and accidentally bought 3 separate sessions instead of the option to have the 3 session bundle at a heavily discounted rate. The refund process was easy and clear .. so I was refunded for the individual sessions .. then went straight back and bought the bundle which made me super happy because.. everybody loves a bargain! As an add-on.. the teeth whitening at Mouthguard Studio at East Gosford was great.. really made a difference after just one session.

July 29, 2025
Rated 3 out of 5 stars

The cleaning service was great

The cleaning service was great, met all the expectations. However I was told it would be $50 extra for the balcony clean but then was told I needed to pay $75. The owner also said I hadn’t paid the full amount for the service when I did though and group on took a part for commission. Just thought that was unprofessional. But overall I was happy with the service.

July 22, 2025
Rated 1 out of 5 stars

Groupon is full of dodgy business!

I had a very disappointing experience with a massage deal on Groupon. The business listed was dodgy with no physical presence or shop and the location felt unsafe, tucked in a dark alley and split between two separate spaces for skin and massage. The massage itself was the worst I’ve ever had — the therapist lacked basic technique, barely used any oil, and simply rubbed my back without any real skill or pressure. Despite clearly requesting an oil massage only, I was repeatedly asked to pay an extra $10 for a hot stone add-on, which I declined. Shockingly, the therapist used the stones anyway and ended up burning my back. Completely unprofessional and not worth the time or money.
Whe following up with Groupon, there was no resolution just saying sorry that's all.
Avoid Groupon at any costs.

July 29, 2025
Rated 5 out of 5 stars

A wonderful day out

I took my daughter for a mother daughter day out and it’s was wonderful with both of us enjoying the experience. Booking was easy via sms and the ladies who work there were friendly and attentive . We made a day of it using all facilities on offer. The massage was pure joy and relaxing. Probably one of the best massages we had. Facial was a nice ending and again relaxing. We enjoyed it so much that we will be going again.

July 22, 2025
Rated 4 out of 5 stars

Lovely massage

Lovely massage, however I booked for a 60 minute session and it was only 50 minutes.. so that was unfortunate.

July 29, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look