Groupon España Reviews 21,517

TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 5 out of 5 stars

The information for the installation was really easy and there were only a few steps. I contacted them with some questions and they answered very quickly 100% Recomendable

Rated 1 out of 5 stars

Scammers. Do not use. They only use AI as customer support and will not refund your money even if the groupon provider is not responding after months of trying to contact them. Fraudulent company.

Rated 5 out of 5 stars

Pleasant position on main square with outside terrace. Friendly welcome and service. Flexible with time of booking (as we met friends by chance and had drinks wit them first) and included wine (whic... See more

Rated 5 out of 5 stars

Groupon has been a great discovery for me. It is an easy access portal that offfers the best discounts for many items you want, be It a cinema ticket or an online course. In my case, It offered me a d... See more

Company details


Contact info

  • C/ ALFONSO XII, NUM 62, BAJO, 28014, MADRID, Spain

  • groupon.es

4.1

Great

TrustScore 4 out of 5

22K reviews

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Replied to 34% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Top notch

Maria was amazing. She kept in touch with me via WhatsApp. I got there and she was waiting for me. She covered me during the massage when it got a bit chilly. She left my skin feeling like a baby's bum. She is so gentle

December 1, 2023
Rated 1 out of 5 stars

BUY JUST COUPONS !!!

Great APK !!
5 Stars for coupons !!
1 Star for the rest...... !!
Don't buy anything if IS not coupons to reedem It in the shops.

December 5, 2023
Groupon España logo

Reply from Groupon España

Hello,

Thank you for your comment.

We have notified your feedback to our relevant team and we appreciate your contact as we do take the feedback very seriously. We can assure you we will be addressing the issues you raised to ensure that this does not happen to you again and to our other Groupon customers .

If you need anymore assistance, please contact our customer service directly https://www.groupon.es/faq so that we can take care of this issue and resolve it.

Thanks for your understanding.

Yours sincerely

Sathish Kumar K
Groupon Customer Support

Rated 1 out of 5 stars

Terrible

i used your service just once and i wont use it again. I had to talk with your customer service 5 times in a day; your agents either abandoned the chat or gave irrelevant answers to my questions. i had to pay 81,99 euros for a treatment which i booked through you; the clinic asked me more money to repeat the process whereas it already did not work the first time at all. it is a joke. Horrible service.

November 30, 2023
Unprompted review
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Reply from Groupon España

Hola Elif Iskender.

Gracias por tu reseña.

Lamentamos mucho su experiencia, nos aseguraremos de que sus comentarios se transmitan también a nuestro equipo de administración y al comerciante. Nos aseguraremos de que esto no suceda.

Para ayudarlo más, comuníquese con nuestro servicio de atención al cliente en https://www.groupon.es/customer_support para que podamos encargarnos y resolver el problema. También puede contactarnos a través de mensajes privados de Facebook y mensajes directos de Twitter.

Esperamos resolver su problema.

Gracias y saludos,
Manoj
Atención al cliente de Groupon

Rated 2 out of 5 stars

Very poor restaurant

Very poor restaurant. Poor quality food, poorly cooked. Very over priced

November 28, 2023
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Reply from Groupon España

Hola

Gracias por tu reseña.

Realmente lamentamos mucho su experiencia, nos aseguraremos de que sus comentarios también se transmitan a nuestro equipo de administración y al comerciante. Nos aseguraremos de que esto no se repita nuevamente.

Para poder ayudarlo más, comuníquese con nuestro servicio de atención al cliente en https://www.groupon.es/customer_support para que podamos encargarnos y resolver el problema. También puede contactarnos a través de mensajes privados de Facebook y mensajes directos de Twitter.

Esperamos resolver su problema.

Gracias y saludos,
Manoj
Atención al cliente de Groupon

Rated 5 out of 5 stars

Excellent Deal

I bought a beauty deal couple of days ago and called the beauty salon, they gave me an appointment immediately!
Very satisfying experience.

November 21, 2023
Unprompted review
Rated 1 out of 5 stars

I was scammed by Belleza Total…

I was scammed by the esthetic center Belleza Total. They sold me a service with the intention to charge me more once in their esthetic center. They told me during the appointment that they diodo laser frequence was weak and for more money they could use another much effective device. I declined the offer. The sessions were too fast and I literally felt nothing. Not only that but the hair kept growing and never fell off in one month. It is not my first time doing this treatment but it is the first time I see no results. I was warned by the lady at the esthetic center that their laser is weak, but then why they sell something that is defective and not working properly? Belleza total has lot of bad reviews and many people have written reviews about their depilation coupon from groupon in google and how they are stealing people's money. I believe Coupon should depurate companies better, because companies like Belleza Total harm their business. From the 5 sections I only used 3 and I regretted it deeply.

October 18, 2023
Unprompted review
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Reply from Groupon España

Hola Dsr,

Gracias por su comentario. Disculpa las molestias.

Para poder ayudarte mejor, ponte en contacto con nuestro servicio de atención al cliente (https://www.groupon.es/customer_support) para que podamos hacernos cargo y resolver el problema.

Esperamos poder resolver su problema.

Gracias y saludos,
Prabhu JP
Atención al cliente de Groupon

Rated 5 out of 5 stars

Alicia is such a good skin carer

Alicia is such a good skin carer, the skin around my nose has never been so deeply cleaned even if I had had cleaning treatment a few months before, no one had give me the excellent skin treatment like Alicia, plus she has fantastic hands. Very recomendable.

September 1, 2023
Unprompted review

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