Whole process is confusing, site keeps asking for verification but where and how is not clear. Still not sure if everything is fine. Received no mietnumber jezte.
Company replied
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See what reviewers are saying
I am a Grover client since the beginning and I rented I few gadgets over the last years. Every gadget I rented was quickly delivered and always in top shape. I even kept the rented Apple TV and the... See more
Company replied
I’m extremely disappointed with my experience. Due to a clear miscommunication on the company’s side, I ended up paying for several additional months that could have been avoided. I explicitl... See more
Just a great tool to be always up to date with the newest equipment. Unfortunately you are not working at the Philippines. As I am going to retire there, I was "forced" to end the very professional re... See more
Company details
Written by the company
Mit Grover kannst du Technik flexibel mieten - schon ab einem Monat! Einfach bestellen, erleben, zurücksenden – so einfach ist das Mieten mit Grover.
Contact info
Potsdamer Str. 125, 10783, Berlin, Germany
- service@grover.com
- grover.com
3.9
Great
22K reviews
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Reply from Grover
Hey Houssam! Thanks for the awesome review. We're thrilled to hear you're enjoying our applications. If you have any favorites or suggestions, let us know! Best regards, Rick
Reply from Grover
Hey Sebastian! Thanks for the awesome review! We're really glad you found the PS5 editing very good. If you need any help with more products or anything else, just let us know. Best regards, Rick
Reply from Grover
Hey Vasile! Thanks a ton for the 5-star review! We're glad you're enjoying everything at topo. If you need anything else or have any questions, just let us know. Best regards, Rick
Their Customer Service is the worst!
Shady practices, they'll discount products that aren't available. Ordered hardware for full subscription price, then they went to discount the hardware that wasn't available anymore.
They don't want to fix the pricing for someone who has been a customer with multiple hardware orders over 3 years, they only want to give a coupon for my next order which is 75% off (translates to about 10 euros total).
As they don't want to help the customer, I will cancel all my services when I can and not use this shady service anymore in the future.
Update 2026:
They had issues with their financial services to where I got called almost daily about outstanding payments that were already done from my side and I sent them the bank receipts. They were too lazy to put down a marker next to my name about the situation and kept calling instead of looking at previous contact over email and phone.
My contracts are slowly ending one by one and will be returning all the hardware.
November 1, 2025
Unprompted review
Reply from Grover
Hello Bram,
thank you for your detailed feedback.
We understand how frustrating this experience must have been, especially as a long-term customer. We also want to be transparent here: pricing is system-based and tied to availability and current conditions at the time of the order, which means we’re unfortunately not able to manually adjust or override prices once they are set.
That said, we’re sorry for the overall experience you’ve had – both regarding the availability and pricing situation, as well as the repeated contact about payments despite you having already shared proof. This is not the level of coordination we aim to provide.
If there are still any open points we can support you with while your remaining contracts are active or during returns, feel free to reach out to us at service@grover.com and we’ll make sure it’s handled properly.
Best regards,
The Grover Team 🚀️
Reply from Grover
Hey Łukasz! We’re super glad to hear you had a great experience with us. Your feedback means a lot! If you need anything else or have questions, we're here to help. Best regards, Rick
Reply from Grover
Thanks for the awesome shoutout! We're stoked to hear that you think our service is top-notch. We always aim to keep it that way! If you need anything else, feel free to let us know. Best regards, Rick
Reply from Grover
Hey Darek! We're thrilled to hear you had another smooth experience with us. Fast and hassle-free is exactly how it should be! If you're ever looking for something else, feel free to check out our latest devices. Best regards, Rick
Reply from Grover
Hey Rugamba, thanks for the awesome review! We’re stoked to hear that our response time met your expectations. If you ever have more questions or need anything else, just hit us up. Best regards, Rick
Reply from Grover
Hey TJ! Thanks for the awesome feedback! We’re glad to hear you’re happy with the product and the service. If you're interested, we have some other cool stuff available too. Let us know if you need anything else. Best regards, Rick
Reply from Grover
Hey Jeremy! Thanks for the awesome shout-out! We love to hear you had a great experience with us. If there's anything else you need or if you want to check out our latest products, just let us know. Best regards, Rick
Its great 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
October 26, 2025
Unprompted review
Reply from Grover
Hey Stanislav! Thanks for the awesome feedback! We're stoked to hear that you think it's great! If you ever need anything else, like a different device or any of our services, just let us know. We’ve got your back. Best regards, Rick
Reply from Grover
Hey Fatema, thanks a ton for the five-star review! We're stoked to hear that everything was to your satisfaction. If there's anything more you'd like to share or any other products you're eyeing, let us know! Best regards, Rick
Very quick respons
Very quick response and good customer service. I’m very thankful for the quick sending of the new product and that everything worked so effortlessly and smooth. Highly recommend Grover.
October 23, 2025
Unprompted review
Reply from Grover
Hey Elen, we really appreciate the kind words! We're super glad to hear that you found our customer service quick and helpful. It's great to know the new product arrived smoothly for you! Thanks for recommending Grover, it means a lot to us. If you ever need anything else or want to explore more products, just give us a shout! Best regards, Rick
10 Months of Wrongful Charges and Silence — a Case Study in Poor Customer Care
I’ve been a Grover customer for some time and previously had smooth experiences. Unfortunately, my last rental turned into an unacceptable situation that took 10 months to resolve.
After returning a device in December 2024, I continued to be charged monthly for almost a year — even though Grover’s own support team confirmed in writing that the item had arrived at their warehouse. Despite multiple emails and messages through every possible channel (including Business Chat and email), I received no proper response.
Only after persistent follow-ups did someone finally acknowledge the issue, admitting that the automated cancellation system “did not execute correctly.” This internal error caused me to be wrongfully billed for ten consecutive months, without any proactive communication or correction from Grover’s side.
I eventually received the refund, but no goodwill compensation for the time, stress, and administrative effort caused by their repeated negligence. Worse, the final response seemed to shift the blame onto me, suggesting I might have used the wrong return label — something impossible, since I never had physical access to the parcel after it was mistakenly delivered elsewhere by the courier.
As a customer who followed every instruction and acted in good faith, I expected more professionalism, empathy, and accountability from a company operating at Grover’s scale. Technical errors can happen — but 10 months of silence, repeated wrongful charges, and lack of ownership go far beyond a simple oversight.
I hope this feedback encourages Grover to review their customer support, refund, and return-tracking processes, and to treat long-term customers with the respect and transparency they deserve.
October 17, 2025
Unprompted review
Reply from Grover
Hey Jossi,
we’re really sorry to hear about your experience. It's disappointing to see that you faced these wrongful charges and didn’t receive the proper support from us for such a long time. We understand how frustrating it must have been, especially with the lack of communication and the mix-up with the return process. Your feedback is definitely important, and we will look into this to improve our customer service and avoid situations like this in the future! If you have any questions or other concerns, you are welcome to contact our customer support, and we will do our best to help you!
Thanks for sticking with us, and we appreciate you sharing your thoughts.
Best regards, Rick
Reply from Grover
Hey Megzon,
thanks for reaching out. It seems like your experience wasn’t what we aim for, and we're sorry to hear that. If you need help or have questions, let us know. We're here to assist you!
Best regards, Rick
Fast and uncomlicated order.
October 22, 2025
Reply from Grover
Hey FreezyPhy! Awesome to hear that your order was fast and uncomplicated! We always aim to make things as easy as possible. If you need anything else or have questions about more of our products, feel free to let us know! Best regards, Rick
Fastest delivery ever
October 22, 2024
Unprompted review
Reply from Grover
Hey Emre! Thanks a bunch for your awesome feedback! We’re stoked to hear you experienced the fastest delivery ever. We aim to keep things speedy and efficient. If there’s anything else you need or if you’re looking to explore more of our products, feel free to check them out. Best regards, Rick
Everything has gone correctly whenever…
Everything has gone correctly whenever you had a problem grover has responded in record time
October 21, 2025
Unprompted review
Reply from Grover
Hey Francisco! We really appreciate the kind words. It's great to hear that whenever you faced an issue, we were quick to respond. That's exactly what we aim for! If there's anything else we can do for you, just let us know. Best regards, Rick
It’s too late
October 20, 2025
Unprompted review
Reply from Grover
Hey Ouskeh, we're sorry to hear you feel that way. We totally understand how frustrating it can be when things don’t happen on time. We’re here to help if you need anything or if there’s something specific that didn’t meet your expectations. Best regards, Rick
I did some mistake in the order
I did some mistake in the order, i realized it later, but when I contacted the support after a month, they processed the return, with no hectic support ticket exchange. I realy appreciate their support and the return policy.
Thank you guys.
October 18, 2025
Unprompted review
Reply from Grover
Thanks for your awesome feedback! We're really glad to hear that the return process went smoothly for you, even after some time. It’s great to know our support made things easy. If you need anything else or have questions about our products, feel free to ask! Best regards, Rick
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