Whole process is confusing, site keeps asking for verification but where and how is not clear. Still not sure if everything is fine. Received no mietnumber jezte.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am a Grover client since the beginning and I rented I few gadgets over the last years. Every gadget I rented was quickly delivered and always in top shape. I even kept the rented Apple TV and the... See more
Company replied
I’m extremely disappointed with my experience. Due to a clear miscommunication on the company’s side, I ended up paying for several additional months that could have been avoided. I explicitl... See more
Just a great tool to be always up to date with the newest equipment. Unfortunately you are not working at the Philippines. As I am going to retire there, I was "forced" to end the very professional re... See more
Company details
Written by the company
Mit Grover kannst du Technik flexibel mieten - schon ab einem Monat! Einfach bestellen, erleben, zurücksenden – so einfach ist das Mieten mit Grover.
Contact info
Potsdamer Str. 125, 10783, Berlin, Germany
- service@grover.com
- grover.com
3.9
Great
22K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great customer support!
December 27, 2025
Unprompted review
Reply from Grover
Thanks for the shoutout, Wilhelm! We're really glad you had a great experience with our customer support team. We're always here to help if you need anything else. Best regards, Rick
Reply from Grover
Hey Cesar! We're thrilled to hear that everything's all good and you're loving the price! If you need help finding your next purchase or want recommendations, just let us know. Best regards, Rick
Reply from Grover
Hey Lana! Thanks a ton for the love! We're super happy to hear you’re enjoying Grover. If there's anything else you’d like to try out or any questions you have, feel free to reach out! Best regards, Rick
The delivery was so quick and i got new…
The delivery was so quick and i got new ps5pro !!
December 18, 2025
Unprompted review
Reply from Grover
Hey Cesar, we're stoked to hear that the delivery was quick and that you're enjoying your new PS5 Pro! If you have any questions or need recommendations on accessories or games, just let us know. Best regards, Rick
Reply from Grover
Hey Christopher, thanks for the shoutout! We're glad to hear you're finding it cool and good. If you need anything else or have more questions, just give us a holler! Best regards, Rick
Reply from Grover
Hey Marcel, we’re glad to hear that you found the process super easy! If you need anything else or have questions about our products, just let us know. Best regards, Rick
Excellent service
Fast delivery, Excellent service with rest of mind
December 17, 2025
Unprompted review
Reply from Grover
Hey Bolaji! Thanks a ton for the awesome review! We're stoked to hear that you loved our service and experienced fast delivery. That’s what we aim for! If you ever need anything else or have questions, just let us know. Best regards, Rick
Grover is great Company
Grover is great Company. They have good Prince for renting Electronics etc.
The orderuing Process ist good, sometimes it takes forever to get an OK.
December 16, 2025
Unprompted review
Reply from Grover
Hi Jürgen! Schön zu hören, dass du Grover toll findest und die Preise für die Elektronikmiete schätzt! Es tut uns leid, dass die Genehmigung manchmal etwas länger dauert. Wir sind ständig bemüht, unseren Bestellprozess zu optimieren. Wenn du noch Fragen oder Wünsche hast, lass es uns wissen. Best regards, Rick
Reply from Grover
Hey Vladimir, thanks for the awesome review! We really appreciate the gratitude! If you have any questions or need further help, just let us know. Best regards, Rick
Reply from Grover
Hey Ower, thanks for the love! We’re glad to hear everything’s good on your end. If you have any other thoughts or need anything else, just let us know. Best regards, Rick
Excellent service and a very simple and…
Excellent service and a very simple and intuitive website. Thank you for your efforts. I recommend with confidence!
December 15, 2025
Reply from Grover
Hey Catalin! Thanks a ton for your kind words about our service and website. We're stoked to hear you found everything simple and intuitive! If you ever need anything else, feel free to browse around — we have more cool products you might like. Best regards, Rick
Excellent service and products
December 14, 2025
Reply from Grover
Thanks a bunch for the awesome review, Charalampos! We're really glad to hear you're loving our service and products. If you ever need anything else or wanna check out more cool items, feel free to browse around! Best regards, Rick
Amazing experience at Grover
Amazing experience at Grover. You can easily rent a tech device. Process is straighforward, easy. Receive the device in a couple of days, always excellent conditions (in my case new). Covered by insurance is a plus.
December 14, 2025
Unprompted review
Reply from Grover
Thanks for the awesome feedback, Salva! We're really happy to hear that you had such a great experience with our renting process and that the device arrived in excellent condition. The insurance definitely helps bring peace of mind too! If you need any other tech in the future, just know we’ve got plenty more to choose from. Best regards, Rick
Reply from Grover
Thanks for sharing your experience, Oscar! We're glad to hear that you found renting technology with us convenient. If you need anything else or have any questions, feel free to check out our range of products! Best regards, Rick
Only one in the world 👍🏻
December 14, 2025
Unprompted review
Reply from Grover
Hey Jance! Thanks for the awesome review! We're really glad you're enjoying our service. It means a lot to us to stand out. If there's anything else we can do for you, let us know! Best regards, Rick
Please note: Rent extension becomes new rent!!!e!!!
You wrote 18 Months, but not 18 Months more, there was a window at the app, there was the new end july 2026, now I have may 2027, that is not good, I am not satisfied with this!!!
December 10, 2025
Unprompted review
Reply from Grover
Dear Thomas,
Thank you so much for reaching out and for taking the time to share your concerns with us — we truly appreciate it.
I understand how confusing it can be when the dates in your subscription appear to change. When a rental is extended, a new minimum term is created, and once that period ends, the subscription simply continues on a flexible monthly basis until you decide to return the device.
If your app previously showed July 2026 but now shows May 2027, this may be related to how the extension was processed or how the system displays updated terms on your account.
We’re here to help clarify anything that still feels unclear, and we want to make sure you feel fully informed and comfortable with your subscription. Please feel free to contact us directly, and we’ll be happy to walk you through all the details.
Warm regards,
The Grover Team
It was very easy and reliable
December 9, 2025
Reply from Grover
Thanks for your feedback, Michael! We're glad to hear that you found our service easy and reliable. If you need anything else or want to explore more of what we offer, just let us know. Best regards, Rick
This company withholds information
This company withholds information! I feel deceived and frustrated! More than two years ago, I signed my first contract with this company for a phone, and it was very clearly stated on the website that after completing the contract payments, the phone would be mine. And indeed, I paid the contract and the phone became mine.
Months after starting the phone contract, I signed a new contract for a coffee machine, believing it would follow the same promise — that once the contract ended, I would own the product. However, without any prior notice, I signed the contract only to later discover, when I tried to purchase the item, that it could not be bought. They told me I would have to return it at the end of the contract, and without informing me in advance, they renewed the contract automatically. Now more than 24 months have passed, and I still cannot acquire the item, even though I have paid monthly for two years.
They also offered me the option to buy it, but only if I paid half of the item’s price again — approximately €400 — even though a brand-new one costs €500 in a store, and I have already paid €30 per month for 27 months, totaling €810. In other words, I have already more than paid for the item, they have already made a profit from it, and now they want another €400? It is shameful for a supposedly serious company to behave this way, and I feel deceived, since at no point before signing the contract was I informed that the policy had changed. They clearly misled their customers.
I tried negotiating with them, but there was no cooperation, and they showed no willingness to find a solution. Now they say they no longer want to sell the item and that if I want, I can return it, but they refuse to provide any solution for me to keep it.
So what now? I will not return an item that I have paid for more than enough. The item has been used — will they now try to charge me for usage? And if there are any minor damages, will they try to charge me even more? These companies deceive consumers and still treat you like a fool. It’s a disgrace. I do not recommend them, and I want a solution for this!
At no point did the company clearly communicate any policy changes, and they certainly did not inform me before I signed the contract — and do not even try to say that they did, because they did not. The company advertised a product and made a promise that at the end of the contract, the item would belong to the consumer. Now they have changed the rules, and people who trusted the previous policy were “misled” by false promises.
I expect a solution for this, because I paid every month for 27 months, I continue to pay, and now it seems that if I stop paying, I must return an item that has already been more than paid for, or continue paying indefinitely? It’s outrageous!
December 9, 2025
Unprompted review
Reply from Grover
Hi there,
Thank you for sharing your experience, and we’re truly sorry to hear about your frustration. We understand how upsetting this situation feels, and we appreciate the time you took to explain everything in detail.
We want to clarify that the information regarding purchase availability and eligibility for each device has always been displayed clearly on the Grover website at the time of signing the subscription. Each product page specifies whether a purchase option is available or not, as well as the conditions for doing so. This can vary between devices, which is why it’s important to check the individual product details before completing the order.
We also want to clarify that subscriptions do not automatically convert into ownership once the minimum term is completed, unless the product explicitly offers a purchase option. Completing a rental period doesn’t mean the device becomes the customer’s property.
We’re sorry if this created confusion, and we acknowledge the disappointment this has caused.
If you need help reviewing your current subscriptions or understanding purchase eligibility for other devices, we’re here to help. Please feel free to contact us directly so we can continue supporting you.
Best regards,
The Grover Team
Awesome service
Delivery happened within 2 days. Great service. Thank you.
December 1, 2025
Unprompted review
Reply from Grover
Hey Martio! Thanks a ton for the awesome feedback! We're super glad to hear that you received your delivery within 2 days and that our service met your expectations. We always aim to make things smooth for our customers. If there's anything else you need, feel free to check out our other products too. Best regards, Rick
Sadly not good service!
Waited 2 days to get the order confirmed and nothing! I cancelled it and thought for myself its better to buy it straight! How is it possible 2 days waiting for the confirmation of rhe order? I mean you can confirm it and then it can take 6 or 8 days to get it but at least you should confirm it to your clients! Anyways, i will never use this website again!
December 8, 2025
Reply from Grover
Hello Anton,
we are sorry to hear that!
The Verification has not yet been completed, which is why processing took a little longer.
We're sorry you canceled your order.
Once you've been verified, it will be faster next time
Kind regards
Romy - Team Grover
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.