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Review summary

Created with AI, based on recent reviews

Looking at 243 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and reliable delivery service, noting that products arrive quickly, often next day, and are well-packaged. Many people appreciate the competitive pricing and the wide range of products available, finding exactly what they need. The overall service is consistently described as excellent, with many consumers highlighting the clear communication and ease of ordering. However, some customers experienced issues with delivery, including delayed parcels or items arriving damaged. A few people also mentioned concerns about hidden fees after price matching or high delivery charges for certain items. There were also isolated reports of product discrepancies or quality concerns.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the super fast and speedy... See more

Product

Reviewers mention positive feedback about product quality and selection. Many customers praise the excellent... See more

Service

Clients share positive opinions on service, consistently praising its speed, efficiency, and helpfulness.... See more

Price

Customers consistently note positive experiences with price, often highlighting great value, competitive... See more

Order

People report positive experiences with order. Many customers praise the ease of ordering and the super-fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

🌟🌟🌟🌟🌟 Top-tier service from Groworks! I ordered a range of essentials — Formulex (5L), Liquid Silicon, Clonex Pro Start, and Ecothrive Neutralise — and the entire experience was spot o... See more

Rated 5 out of 5 stars

Groworks online shop is very well laid out. The staff are friendly and knowledgeable. Very competitive prices, quick delivery, and they also run a reward scheme - you get points for every purchase, a... See more

Rated 5 out of 5 stars

First time I have used GroWorks, but I ordered two items in close succession. Website good, service was excellent. Kept in formed at every step during both orders and they arrived promptly 2 days late... See more

Rated 5 out of 5 stars

I have used this company a few times since learning of them. Easy to order and delivery is very fast normally arrives the next day. Customer service is very good as well, I had an issue with a bluelab... See more


Company details

  1. Hydroponics Equipment Supplier

Written by the company

The UK's leading hydroponics and horticultural equipment supplier. Shop online or from one of our 6 stores.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

659 reviews

5-star
4-star
3-star
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1-star

Replied to 58% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Experience

Had exactly what I wanted at a good price. Super fast delivery, especially surprising seeing as my order was just after New Years Day. Order was well packed, arrived intact and was just as described. Would use again.

January 2, 2026
Rated 5 out of 5 stars

Good customer service.

I have used this company a few times since learning of them. Easy to order and delivery is very fast normally arrives the next day. Customer service is very good as well, I had an issue with a bluelabs PH pen which was not reading and was frozen on 7 which is unusual for blue labs products, after contacting them I returned the pen and a new one was sent out within a couple of days, thank you.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

I like this company

I like this company. Best prices. So accessible these guys, they communicate throughout. If there’s anything not available they’ll contact you to discuss a replacement. 5 star
Highly recommend

December 3, 2025
Unprompted review
Rated 1 out of 5 stars

Be prepared to wait longer than advised for your order.

my order was in 3 parcels, 2 had been delivered within days and the third took a further 12 working days to be delivered. After calling them 3 times and each time I was told customer services would call back, no call came. The blame was placed on a "busy time of the year" and "DHL" having a back log. But the rest of the order was delivered in a timely manner, even a second order that was placed after was delivered quicker. No explanation given.

November 20, 2025
Unprompted review
GroWorks logo

Reply from GroWorks

Hi Violet

We have spoken over email already but will also leave a response here too.

We would like to sincerely apologise for the delays and any inconvenience you experienced with us. During Black Friday we was incredibly busy and so was our couriers. I will ensure that our head of customer services looks into the issue with you not receiving a call back and this is dealt with internally. With regards to the delivery of your goods, unfortunately the DHL depot dealing with your order had delays due to the large influx of parcels and this was what caused the issues with getting your parcels delivered. I am very sorry that this happened to you and we would really love to make it better. I have provided a discount code via email to you and really hope you can give us a second chance, however if there is anything else we can do please do get in touch!

Rated 5 out of 5 stars

Good fast delivery just DHL are bad ATM in my area they drop the parcel on your door step take a picture and run with out even checking if anyone is in to take the parcel

Got everything I ordered at a good price and on time but DHL are not good big problem with couriers dropping in door step taking picture and running to there next drop regardless of anyone is there to take the delivery it even said to be signed for on the tracking so just be aware of this

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

firs time buyer

They have a great range of products and the most competitive prices. They're not local to me and still managed to beat all other providers. Ordering was as simple as you would expect and although delivery split between companies, this was expected and communicated as such.

December 1, 2025
Unprompted review

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