Grumpy But Gorgeous Reviews 323

The whole experience was fantastic it's the second party I have booked this year. My daughter loved it. Z was absolutely amazing and I will definitely book again xx thank you xx

The party was very enjoyable for the girls. The party hosts kept them occupied for the entire time. Highly recommend this. Very pleasant and friendly party hosts.

My daughter had such an amazing time with her friends. Zara was brilliant with the girls and very efficient at setting up and making the area look like a spa. Tempted to have it again but for us Mums!!! Thank you! K

Booked a party this afternoon for my daughters 10th party with N and E. Girls had a fantastic time and looked fabulous having their diva make overs done xx

It was spectacular, one of the best parties ever. Z is amazing, girls have had the brilliant time and truly enjoyed it so much. It is definitely memories that remain.

Oh wiow - what a fab party - z was absolutely fabulous. - the girls had a wonderful time - would definitely recommend ...

My daughter & friends really enjoyed the party & the SPA treatment ... The staff N & E were extremely professional & amazing, thank you so much Grumpybutgorgeous for everything. Top day 👏🏾👏🏾👏🏾👏🏾⭐️⭐️⭐️⭐️⭐️

Zara was absolutely amazing. I could not rave about her enough and look forward to seeing her at Jessie's party in 6weeks time. Xxx

Great service!!!! lovely decorations
N was amazing the girls enjoyed the spa day. With lovely nail colours overall it was an amazing day!!
I highly recommend.

Z host
Brilliant! Very engaging the girls loved the entertainment.

My daughter and her friend's loved the pampering. Z was great and the girls looked stunning at the end.

We had a largish (22 girls) party for my daughters 11th bday. The girls really had a great time.
Once booked Zara (team leader) kept in touch with me and would answer any queries I had and reassured me all will be well. The girls that came with her were hardworking and charming, very amiable. I think one more member of staff would have been ideal.
On the whole we all had a fab time and many parents messaged to say what a lovely time their daughters had. Ideal way to relax before the upcoming SATS.
Thank you Zara and girls xxx

My daughter's 9th Birthday party was a huge success, they truly enjoyed!
The G&G team was very helpful

Hosted by z

Brilliant day! My daughter loved every minute of it
Hosts was amazing!!

What a fabulous party. Hosts were excellent and looked after the girls brilliantly. Would have no hesitation in recommending.

A great party by Z. It was lovely the girls had such a great time and you guys made it so easy and relaxing for me. Thank you so much. I would highly recommend.
Suzanne xx

I would like to say a big thank you to Z you were amazing, the girls all said you are lovely, you kept all the girls happy and made Lily's day very special. I would recommend grumpy but gorgeous to anyone. Once again thank you for a fantastic day xx

Absolutely brilliant from start to finish. Replied to all email correspondence immediately and was very clear on packages and what's was or wasn't included.
The girls who hosted Zara and Maria were really professional, fun and made it look so easy. Very friendly and easy to have host a party I. My home. The girls loved them both.
Highly recommend to all.

I have been very impressed by the service I have received from Grumpy but Gorgeous. I must say that I became quite concerned after I'd booked the party back in January, as I'd subsequently seen some very negative reviews online about the company (or about another company going by the same name). However I need not have worried as my emails to the team in London were always answered promptly and on the day of the party everything ran very smoothly. Z and M the party hosts turned up an hour before the party to set things up. They were very well organised and made sure that the party was lots of fun for my daughter and her friends. My daughter said afterwards that it was "the best party ever!". I would very happily recommend the company to others.

I do not believe that this company offers value for money.

Grumpy But Gorgeous have a lovely glossy website and very friendly staff operating their phones, but once bookings are made they show little interesting in dealing with any customer concerns. They get their commission and you are on your own from then on.

I paid £300 for a 'luxury' pamper party that was anything but luxurious, but when I spoke to GBG after the party, they pass all responsibility on to the 'consultant' that did the party.

I believe that GBG should be fully responsible for the parties it runs, and for ensuring that its consultants meet up to the promises made by GBG. They should also be prepared to fully respond to any complaints, rather than passing the buck to the consultant (for whom I have no contact details).

My complaints included:

>stained flannels and towels.
>bath robes with sweet wrappers from previous parties.
>foot spas with remnants of previous parties.
>the promised 'extra' of a drinks trolley with fizzy drinks in glasses failed to materialise, leaving me short of drinks.
>the package included magazines for all of the girls, cuticle tattoos and party games however we did not get any of these.
>throughout the party the host took photos and when questioned said this was part of the package, however weeks later no photos have been received.
>one host is not enough for 8, let alone 10 girls - they were left bored

There were actually further negative issues, which I have chosen not to share in this review.

I generally do not leave reviews, however I do not wish other people to feel disappointed in the way that we have.

I have now changed my review from 2 stars to 1 star due to the fact that GBG attempted to take down my review from the Trust Pilot website within minutes of me posting it! I believe businesses should invite all reviews, positive or negative and use them to develop going forwards, as oppose to trying to suppress any negative feedback.