Grundig UK Reviews 813

Loved the whole process of buying our washing machine. From perusing Curry's to delivery and installation it was all straight forward. The w/machine works well and we are very pleased with our purchase.

Excellent.

Have 10 year warranty plan, suppliers came out and fixed issues last year no problem. Today I rang as there yet another mechanical fault which is under guarantee. Spoke to customer service manager who was arguing with myself, when I requested to speak to a manager he hung up, very disappointed with the service.

Stranded with a faulty Grundig washing machine. I have been on the phone 45 mins of which 35m were on hold. I already called last night by the time you go through their process you feel like an engineer yourself. The machine is just under a year old, they said they don't have any available engineers in the next week or so they will call when something becomes avail. They also use interrogation tactics and basically are trying to blame me for what is wrong with the machine I have been married 43 years and had 4 machines in that time, never before have I had to have repairs on such a new machine, the same fault appeared a day after it was installed and they had to give me a new machine at that point I should have chosen another.Shannon needs retrained in customer service.Plus she wouldn't let me speak with a manager.

Brand new fridge freezer arrived with freezer defective so not working and scuff marks on unit
Replacement unit had missing fridge shelf rack !

Very disappointing product. Got to repair 4 times. But still not working properly. I will never buy this brand again

We had a fault on the first fridge-freezer that was delivered. When I contacted the company they were really helpful and agreed a replacement without hesitation.
Great customer service.

Sorted out our issue quickly

Great dishwasher so far, gets glasses really clean 5*

Customer help line
No help given regarding extended warranty.
Abrupt attitude, do not consider the customer who is not online.
Just hope I don't have a problem with the new appliance, because I seriously think the helpline will not be helpful.
Just hope I have not made a mistake purchasing a Grundig appliance

Oven cooked good. I like the pizza function. Still a short time after buying, therefore, need time to get a good review.

The dishwasher has 5 years warranty and the machine was fine for 4 years.
Unfortunately the customer service department is terrible. They seem unable to find any information about the warranty and don’t recognise the reference number. They can tell me I had a repair under the 5 year warranty a month ago. But can’t find the registration. 5 year warranty required as machine seems to self destruct in the 4th year.

I always do research on products before buying them, and what’s important with a dishwasher is the internal design of the dishwasher. The cutlery box can slide up and down the grid system. And the upper prongs can be clipped or laid flat to accommodate larger items such as pans. Just a well thought out design.

Really happy with freezer.Easy to set up and register guarantee.

Quality product and excellent value for money.

No help whatsoever

Easy experience in buying and registering

Happy with new fridge freezer, looks good

I do like my new fridge freezer. As my kitchen is integrated I had hardly any choice! I had to buy it in a hurry as was desperate. I like the 3 drawers in the freezer but I should have liked better configuration in the actual fridge layout. It is quiet in operation.

The fridge freezer itself is really good to look at and was up and running quickly. The WiFi control feature is good and the notification feature of the fridge being accidentally turned off was really good. The only negative was that the help section was not great and getting the warranty sorted out online was tedious because the label location was completely wrong in the app and help guide.