GT Omega Reviews 

Incredible buying experience. Quick shipping and easy transaction. Quality customer support. Great loyalty programs. 10/10 will be buying from again

Seems GT Omega have swapped to DHL for deliveries which I was doubting before ordering, Gt have been Okay in the past. I ordered 2 pieces of profile to fix my broken Hybrid cockpit(don't buy this)on delivery day I received one of the two and the other went missing.

Contacted GT and asked for a replacement and they said no! not until we check with DHL to find out where the parcel is. Like this is my problem!! Like I've stolen it!

So I ordered another Profile piece and had a delivery day of the 26th, checked the tracking and it says DHL have your parcel, sorry we can't deliver it today the customer hasn't sent it!

Finally got the second section of profile, then I still had to email them 3 more times asking for the original refund.

Finally got the refund 12 days after the original order, Don't put your customer second over your rubbish delivery company. I will not be buying (after many orders) anything from GT Omega ever again!

Also where is my mouse mat for the points I've got? another scam or have DHL sent it to Australia.

Chair (Zephyr) is ok, but some of the plastic coverings are badly made and don't fit well. Its clearly a mass produced Chinese chair with GT Omega branding. No instructions apart from a terrible YouTube video.

⭐ 1/5 – Extremely poor customer service, over a month to resolve a fault on delivery

I had a genuinely terrible experience with GT Omega.

I received a product that was faulty on delivery, which should be a straightforward replacement. Instead, I was dragged through weeks of delays, back-and-forth emails, and being passed between GT Omega and the manufacturer. I followed every troubleshooting step requested, provided all evidence, and still had to wait over a month for the issue to be resolved.

At multiple points I was told someone would “get back to me”, only to hear nothing for days at a time. I was left with an unusable setup, having spent a large amount of money, and had to repeatedly chase for updates just to get basic progress.

This level of delay for a brand-new faulty item is completely unacceptable. It shows a lack of ownership, poor communication, and no urgency when dealing with customers who have received defective products.

This is not professional customer service, and it’s not how a reputable company should operate. I would not recommend buying from GT Omega based on this experience, and I will never recommend them to anyone else.

Probably the best customer service I’ve ever received. And the quality of their products is top notch. Best thing, Premium quality at a good price.
I will buy again.

Quick and reliable, can’t go wrong with GT Omega products, solid quality with a huge range of choice to cater for varying budgets, products that offer amazing value for money.

When needing answers to a questions the response received is in a timely manner, information needed is gained. From the items i've purchased they are fine, not without their issues but i'm mechanically inclined so find problems with anything.
The navigation of the website needs more sub menus. When clicking Sim Racing you're brought to a page of random products, not sub sections for that area of interest

Product itself is good. The problem is with shipping and customer service. Be prepared to wait for a long time for your parcel to arrive and you will have to fight for it hard.

I bought the GT Omega XL gaming chair and it had a serious fault from the start. The mechanism that supports the back tilt was broken — it wouldn’t latch properly and was unsafe to sit in.

After going back and forth with customer support via email and providing proof, they sent out a replacement tilt mechanism. This was something I had to fit myself, despite the chair arriving in a dangerous condition.

Fast forward 14 months and more issues have appeared. The wheels and the frame they attach to are now bent, and the right-hand armrest height adjuster has also stopped working. I contacted warranty support about the wheels, but as soon as that part arrived, the armrest failed. I contacted support again and now appear to be getting no response.

For a chair that cost over £200, this level of quality is unacceptable. The price does not reflect the build quality at all.

Perhaps I was unlucky and received a dud, but in hindsight the chair should have been replaced outright at the start, not patched up with individual parts.

That’s three separate faults within 14 months of ownership.
I would not recommend this chair.
1 Star for answering my emails.

Buying from gt omega has never been better 2 prime lite 2 quick release monitor mount and love both my dad has one i have the other quick easy build quick delivery and plenty of bits to make sure ur not stuck and the right tools

Bought an Ergonomic chair off GT-Omega, arrived and put together, makes horrendous cracks and squeaking noises, asked for help and received a bot like response, then did not get a response for some days after, to then get asked to send a video/pic when I already did and they responded to, it then took them 5+ days to respond after I already initiated a return to then ask if I had sent a return. Honestly feels like they are stalling for time to go past the 14 day return policy. Bizarre customer service for such a large company, 10 years of buying and I will never touch this company again.

Extremely disappointed, the RS9 seat is a horrible sim racing seat and that's an understatement. It was good for the first week but after only 1 month it has become unusable. The quality of the seat is ok, it can give lower back pain and has no lumbar support but the worst issue is the creaking. It is so loud that my neighbours have complained, even during weekend afternoons. I have active noise cancelling headphones and the creaking is still loud under breaking or moving in the seat. I have tried everything, adding Loctite to the bolts, adding nylon washers, reclining the seat. The noise is coming from the lower left of inside the back of the seat. Absolutely unusable, and I am only 4 months into the use of the RS9 as I ordered on Oct 22nd. I hope GT Omega make this right and offer a solution or a replacement that does not have this creaking issue.

The product I received was amazing and the store was easy to use!

I bought this as an upgrade for my playseat challenge… and what an upgrade it is!

GT Omega gave great communication throughout my order. The courier company split my order in 2 and the GT Omega Team were apologetic and chased up on this for me.
Secondly upon receipt of the item there were unfortunately a few marks on the frame and a slight issue with the seat (neither affected the use) which they were very happy to resolve for me.

The cockpit itself I cannot fault, although tricky to build it is extremely sturdy and has virtually no flex at all.

They provide more than enough fittings for the job with plenty of spares, like t-nuts for you to additional accessories.

The seat itself (RS12 Carbon) is also excellent quality, comfortable and looks the part! Only negative I would say is there is considerable backwards flex (especially under braking) but it’s not a deal breaker.

Overall I am very pleased with the item and service received and I’m sure hours of enjoyable racing action is on its way!

Shipped amazingly fast, would have been faster if not for DHL keeping the package for a couple days, quality is excellent, even though the Prime Lite-R is a budget profile rig, it doesn't feel it, couldn't be happier with it.

GT Omega really are the real deal. The products I’ve purchased from them are absolute top notch and the customer service is outstanding. Will definitely be buying any future upgrades from GT Omega.

This company use dhl e-commerce to send your packages. Notoriously💩(check trust pilot). GT OMEGA think my R3 has been out for delivery for the past 2 days 👍. Personally won’t be spending anymore money with this company and am wishing I paid more for my wheel on Amazon. At least then I’d know it will be delivered when I’m told it will be delivered… by the next day

Quick and easy order, fast delivery, reasonable prices. Ordered twice so far, and was very happy on both occasions.

I recently stumbled across the GT Omega website and thought I’d upgrade my DIY sim rig, I ended up purchasing a Prime Lite. The product is good, the service was good and delivery was fast.

My only grumble is that the website rewards system is extremely poor - it’s very slow to actually get your points, it’s not very user friendly and it feels extremely outdated. I would have actually likely upsold to a Prime instead of a Prime lite if the rewards actually worked in a timely fashion, eventually I found I had wasted so much time trying to sort the rewards I felt a little cheated and didn’t want to hand over any more money.