Extremely disappointed with GUAPI. I paid for my order, but I never received what I paid for and have been unable to get a satisfactory resolution. Customer support has been slow and unhelpful, leavin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
GUAPI is my favorite all time Raw & Dope Design, raw materials. Love y’all keep doing ya thing team. P.s. RROLLS
I've ordered multiple things from the store, the style is unmatched. I almost needed to exchange but the other pair sold out. They gave me an extra time to decide to keep or return them, the next week... See more
Company replied
I preordered clothing from this website, on November 28, that I never received. Which they now have in stock. I emailed them several times, they creat tickets with no additional information. I also or... See more
Company replied
Company details
Written by the company
We believe there is strength through unity and intend to shape the world around us – not be shaped by it.
Contact info
United States
- support@guapi.ch
- guapi.ch
3.5
Average
162 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 87% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great site all organized
Great site all organized beautiful clothes and above all available 🙏
January 18, 2022
Unprompted review
Amazing customer service
Amazing customer service. One of the pieces I ordered came with a Velcro missing and they replaced as urgently as they good. I had a replace in the mail a week later. Absolutely legend!
January 9, 2022
Unprompted review
Reply from Guapi
Thank you so much Cameron for this amazing review. We are sorry about that missing velcro., and we thank you that you felt good with the replacement. Our well-trained team will always find ways to satisfy our customers.
I ordered two biker masks and messed up…
I ordered two biker masks and messed up one of the orders address and the customer service helped me. 10/10 customer and great material for the mask. Very comfortable and hoping to buy more
December 30, 2021
Unprompted review
Great customer service
Ordered a hoodie for my son for Christmas. Unfortunately hoodie did not fit as it seems to run large. Even though we were outside the normal return time frame of 14 days because of Christmas, they extended the timeframe and even sent me a shipping label. Prompt response to all my questions and concerns.
December 30, 2021
Unprompted review
Reply from Guapi
Thank you Brian for this amazing review. We do not exist without you. Your satisfaction is our goal.
Excellent quality especially for street…
Excellent quality especially for street wear! Fast shipping as well I have two pieces from them & will definitely buy more!
December 27, 2021
Unprompted review
Reply from Guapi
It’s so good to hear that you like our products. Excellence is always our priority.
I LOVE THE CLOTHING MATERIAL and their…
I LOVE THE CLOTHING MATERIAL and their customer service is excellent i give them a 10/10 HIGHLY RECOMMENDED
December 25, 2021
Unprompted review
Reply from Guapi
Thank you for recommending us. Customer satisfaction is one of our company’s goal.
I really love the valour track pants…
I really love the valour track pants once they came in I tried them on and fell in love had to place another order for my brother 🔥 definitely recommend
December 15, 2021
Unprompted review
Reply from Guapi
Thank you for loving our track pants. We always make it sure that our pants and other designs would satisfy our customers.
Ordered a pair of pants on November…
Ordered a pair of pants on November 10th and haven’t even got my item yet even though it’s telling me it was delivered.. I the. Contacted customer service and haven’t even gotten an answer back yet .. I even sent a different address to see if I can get another pair shipped to me … stupid service
November 20, 2021
Unprompted review
Reply from Guapi
Hi Kelly, We are very sorry for the inconvenience! Please, check the email you used at the checkout, Jessica reached you through support@guapi.ch to find the solution to this issue :)
Guapi provides quality material…
Guapi provides quality material clothing and excellent customer service! I worked specifically with Imane who worked to resolve my issue of a tear in my leather pants was swiftly resolved. I will certainly be purchasing more quality clothing items from this company.
August 17, 2021
Unprompted review
Reply from Guapi
Hi, thank you so much for taking the time to write a positive review! Have a lovely day :)
excellent service
excellent service! was helped instantly after a missing package.
August 15, 2021
Unprompted review
Reply from Guapi
Hi Drew, thank you for this great review! Hope you will return to us soon! :)
LOVE IT
shipping was really fast took 2 days to arrive since i ordered it not even a week ago , i love the quality of the pants i ordered it was worth the wait honestly i would recommend to my friends or family .
August 11, 2021
Unprompted review
Reply from Guapi
Awww, thank you! ❤ We are happy to know that our customers are happy, thank you for appreciating our services.
Best cargo pants
The cargo pants I've ordered was the best. They look so good and fits perfectly. Apart from the bad shipping the American postal service provided guapi cargo pants and their support team was awsome.👌
July 22, 2021
Unprompted review
Reply from Guapi
Hi Bhanuka, Thanks very much for this review! If you needed any assistance with your orders in the future, feel free to reach out anytime :)
Guapi is the best :D
I've ordered multiple things from the store, the style is unmatched. I almost needed to exchange but the other pair sold out. They gave me an extra time to decide to keep or return them, the next week they fit better(Maybe I weighed more idk) but I appreciated the extra time to decide. The shipping is insanely fast. Randomly saw some rappers wearing them now they are basically my favorite clothing brand.
June 25, 2021
Unprompted review
Reply from Guapi
Hey there! Thanks for taking the time to review us here, we appreciate it a lot! Also, we are very happy that you liked our service ❤
Outstanding customer experience
I live in Australia and shipping was fast. The quality is great and great customer experience.
June 22, 2021
Unprompted review
Reply from Guapi
Thanks for your review, Dakota! Really appreciate the feedback. Have a great day :)
Even if the delivery did not call first…
Even if the delivery did not call first time, Guapi sent me another package to be sure that the pants will arrive to my house. Thank you so much for your services
May 22, 2021
Unprompted review
GUAPI is the best design!
GUAPI is the best design!
And we will continue to serve Japanese people
I will sell a lot
May 22, 2021
Unprompted review
High quality clothing shipped fast and…
High quality clothing shipped fast and easy great products and customer service thanks guys for everything stay blessed keep the brand going strong keep it consistent great work
May 20, 2021
Unprompted review
Honestly one of my favorite brands for…
Honestly one of my favorite brands for my bottoms and their customer service is amazing which I super appreciate!
May 20, 2021
Unprompted review
My purchase was stolen and i contacted…
My purchase was stolen and i contacted guapi and explained my incessant and they helped me out by reshaping another purchase after 7 days to see if it got shipped late. I recommend more people to shop with Guapi
May 19, 2021
Unprompted review
Thanks Imane
Great quality Imane in customer service was extremely helpful thank you
May 18, 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.