Extremely disappointed with GUAPI. I paid for my order, but I never received what I paid for and have been unable to get a satisfactory resolution. Customer support has been slow and unhelpful, leavin... See more
Company replied
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See what reviewers are saying
GUAPI is my favorite all time Raw & Dope Design, raw materials. Love y’all keep doing ya thing team. P.s. RROLLS
I've ordered multiple things from the store, the style is unmatched. I almost needed to exchange but the other pair sold out. They gave me an extra time to decide to keep or return them, the next week... See more
Company replied
I preordered clothing from this website, on November 28, that I never received. Which they now have in stock. I emailed them several times, they creat tickets with no additional information. I also or... See more
Company replied
Company details
Written by the company
We believe there is strength through unity and intend to shape the world around us – not be shaped by it.
Contact info
United States
- support@guapi.ch
- guapi.ch
3.5
Average
162 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 87% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service quick response…
Great customer service quick response fast delivery highly recommend
May 8, 2021
Unprompted review
Worth it 100% worth the money
April 29, 2021
Unprompted review
Excellent quality
Excellent quality, the size is perfect, very satisfied, I live in Russia, quickly delivered! I will continue to take it!
April 11, 2021
Unprompted review
100% safe, 100% worth it
You won't come across a better net-based brand. The clothes being sold is of the highest quality, you always get help to find what you're looking for and everything at a great price. 100% safe, 100% worth it
September 25, 2020
Unprompted review
Reply from Guapi
Hey Filip,
Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon.
- Maria
Extra DRIP!!!
Probably my favorite pants by far! Track pants and cargos are great quality! Have a nice collection of my favorites...not to mention customer service is great! If you need a little extra DRIP, this is it! DOPE PRODUCTS, keep em coming bro!
September 25, 2020
Unprompted review
Reply from Guapi
Hey Cody,
That’s amazing to hear. Thanks so much for spreading the love with your positive feedback!. We hope you stay a loyal customer for lifey.
- Maria
Best Jeans I've ever had
The pants have a very good quality and there comfortable 🤠
September 24, 2020
Unprompted review
Reply from Guapi
We are so happy to hear that you are happy with your purchase Tristan, We want our lovely customer to be happy with their items and the process and it's great to hear we are #winning Hope you shop with us again soon - Maria
Bought the Fusion Hood and Jeans
Bought the fusion hood and jeans almost a year ago, fire stuff, still in my frequent rotation
September 24, 2020
Unprompted review
Reply from Guapi
Thanks so much for taking the time to leave us a fantastic review Rob, means a lot to the team. Take care. Maria
I love guapi and their track pants
I love guapi and their track pants. Best purchase I made in awhile. 😁
September 24, 2020
Unprompted review
Reply from Guapi
Thanks for your kind words and for making us your go-to for fashion Brendan. Thanks and take care. Imane.
Really dope clothes but the quality is…
Really dope clothes but the quality is really not that great. I ordered a pair of their "Black Reflective Trackpants". I've worn them maybe 4 times and the lettering on the knees are already getting holes around the stitching. Dope clothes but is it worth $70 and a whole bunch of shipping fees. Nah.
August 22, 2020
Unprompted review
Reply from Guapi
Hello Kazen,
Thank you for taking the time to leave a review on your recent order.
I am sorry to hear that you were not happy with your purchase.
We are happy to accept returns/exchanges on items that you are not happy with.
Regarding the shipping fees, we offer both Standard free shipping or Express shipping option depending on the destination country.
One of our customer service team will email you to advise you of how to return and see if we can help you with another item.
I ordered the black refective cargo…
I ordered the black refective cargo pants i was very happy with them however the customer service is terrible short blunt replies thst where no help and just excuses i know there is covid right now but they told me guaranteed within a week but took a month to arrive. Because of this i wont be buying from them again
August 6, 2020
Unprompted review
Reply from Guapi
Hello Ryan,
Thank you for taking the time to leave a review.
I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right.
I am aware that the customer service team have been in contact with you explaining that unfortunately, the delay in receiving your order is due to the USA experiencing severe delays due to the Global Pandemic.
Coolest thing i ever seen.
March 30, 2019
Unprompted review
Reply from Guapi
Hi Emin,
Thank you for sharing your positive experience you have received at Guapi.
We love hearing our customers come back to us and we thank you for your continued support of Guapi.
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