Guardian Of Time Reviews 

1,432
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff, prompt communication, and exceptional quality of the products that consistently arrive in secure packaging. Many reviewers emphasize that items match their online descriptions perfectly and appreciate the smooth, professional transaction process from start to finish. However, some people mentioned minor shipping delays, extended delivery times, or longer waiting periods before their purchases finally arrived. A few reviewers also experienced unexpected delivery setbacks or transit issues that temporarily impacted their overall purchasing journey. Despite these occasional hurdles, consumers generally remain satisfied with the professional service and responsiveness provided throughout.

What people talk about most

Product

People report positive experiences with product, highlighting that items arrive brand new, complete with all... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast, secure shipping and... See more

Service

Users describe positive interactions with service, highlighting quick responses, polite communication, and... See more

Quality

Consumers find quality to be positive, highlighting that the watch is brand new, genuine, and delivered in... See more

Response time

Clients share positive opinions on response time, frequently highlighting fast communication, helpful updates... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent as always seller. The watch I ordered arrived in perfect condition with just a slight delay. Very good communication. I underline the fact that the watches are always delivered the next day... See more

Company replied

Rated 5 out of 5 stars

Overall pleasant experience. They always communicated quickly and watch was delivered within the specified timeframe. I was only a little surprised that shipping the watch cost over a week after purch... See more

Company replied

Rated 5 out of 5 stars

This is the second time I've purchased a watch from Guardian of Time. For the second time, I'm very satisfied with the thorough, professional, and friendly service. I also managed to agree on a price... See more

Company replied

Rated 5 out of 5 stars

“Fantastic service, really friendly staff, and super-fast delivery. I’m absolutely thrilled with my Omega Aqua Terra Black Laquer, 38mm with the perfect fit, purchased to celebrate my 50th birthday ne... See more

Company replied


Company details

  1. Watch Store

Written by the company

Guardian Of Time was founded by true lovers of exquisite luxury watches, encouraged collectioners that devoted themselves in building a path where customer’s demands and expectations meet together. The unique approach was manually designed to satisfy the customer from the moment he requests his special piece to the final delivery. Guardian Of Time is an online-based watch boutique with vaults and offices all around European Union. We mainly focus on luxury watches giving priority to such brands as Patek Philippe, Rolex, A.Lange & Söhne, Audemars Piguet, Omega, Hublot, Breitling and other leading figures from Swiss watch-making. Among other respected watch dealers we outstand both with our rewarding price range and the service that we deliver.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.9

All reviews

(1,432)

161 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good experience

It took some time but at the price it was worth waiting. I also got updates along the way so felt very safe. I can highly recommend Guardian of Time.

July 16, 2025
Guardian Of Time logo

Reply from Guardian Of Time

Hi,
Thank you for your positive comments. Enjoy your watch!

With best wishes,
Guardian Of Time

Rated 5 out of 5 stars

Quick and reliable transaction

Quick and reliable transaction, thanks !

July 15, 2025
Guardian Of Time logo

Reply from Guardian Of Time

Hi,
Thank you for your positive feedback. Enjoy your watch!

With best wishes,
Guardian Of Time

Rated 5 out of 5 stars

This is my third watch purchased from…

This is my third watch purchased from Guardian of Time, and once again they exceeded expectations. Delivery was made within the promised timeframe, pricing is very competitive, and customer service replies quickly and helpfully. It’s refreshing to find such reliable and consistent sellers. Highly recommended—definitely five stars.

July 11, 2025
Guardian Of Time logo

Reply from Guardian Of Time

Hi,
Thank you for your positive comments. We are glad that you are satisfied with your purchases. Enjoy your watch!

With best wishes,
Guardian Of Time

Rated 5 out of 5 stars

I cannot recommend enough

I couldn't be happier, from start to end.
- Excellent communication with the dealer. They always provide the proper information, instructions and keep you up to date;
- Accurate forcast for shipping time and using one of the best delivery services;
- Well packed;
- Everything as described, very profissional

July 10, 2025
Guardian Of Time logo

Reply from Guardian Of Time

Hi,
Thank you for your positive feedback. We are glad that you are satisfied with our service. Enjoy your watch!

With best wishes,
Guardian Of Time

Rated 5 out of 5 stars

Fantastic outcome

Fantastic outcome, the watch was perfect. Great communication by the Team!

June 2, 2025
Guardian Of Time logo

Reply from Guardian Of Time

Hi,
Thank you for your positive comments. Enjoy your watch!

With best wishes,
Guardian Of Time

Rated 1 out of 5 stars

False publication and warranty fraude

Bought a brand new omega on their website.
Brand new means manufactured in 2017! Only ! After three weeks the watch started making an unusual noise. Return the product is not possible after 2 weeks and obviously I m invited to contact Omega to fight the warranty (and not mention them) . It s simple they are not selling what they say. Its clear warranty fraude and a terrible customer service !!! Up to you if you want to be scamed.

May 7, 2025
Unprompted review
Guardian Of Time logo

Reply from Guardian Of Time

Dear Marc,

Thank you for your feedback. However, we must respectfully disagree with the assertions made in your review, as they are factually incorrect and do not reflect the nature of our business or the transaction in question.

We take our reputation and customer satisfaction very seriously and can confidently state that we have never engaged in fraudulent behavior or attempted to deceive any of our customers.

You purchased an unworn Omega timepiece from us in March 2025, received it in due course, and confirmed that everything was in order upon delivery. The watch was thoroughly inspected and tested by our team prior to shipping and was confirmed to be in perfect working condition.

Approximately four weeks after delivery, you reached out to us regarding a potential issue with the watch. We responded promptly and advised you to take the watch to the nearest Omega Authorized Dealer or Service Centre, as it is fully covered under the manufacturer’s international warranty — a standard and appropriate course of action in such cases.

Declining a return request made one month post-purchase does not constitute deceptive business practice. Instead, it aligns with clearly communicated industry norms and our own terms of sale. Accusations of “scamming” or “warranty fraud” are not only unfounded but also harmful and misleading.

We remain committed to providing transparent and ethical service, and we encourage open communication in resolving concerns based on facts and mutual respect.


Best wishes.

Rated 5 out of 5 stars

The contact with the company was very good

The contact with the company was excellent from the very first moment. I purchased a Grand Seiko and received it in the desired condition. I can highly recommend this company.

March 20, 2025
Unprompted review
Guardian Of Time logo

Reply from Guardian Of Time

Hi,
Thank you for your positive comments. We are glad that you are happy with everything. Enjoy your watch!

With best wishes,
Guardian Of Time

Rated 5 out of 5 stars

Flawless Experience from Start to Finish

I recently purchased a watch from Guardian of Time, and I couldn’t be more satisfied. From the initial offer to delivery, the entire process was seamless. Their communication was professional, clear, and timely, ensuring I always knew what to expect.

The watch exceeded my expectations - it arrived in perfect condition, with all accessories and documentation as expected for a brand-new timepiece straight from an AD. There were no delays, and everything was delivered within the promised time frame.

If you’re considering buying from Guardian of Time, I can confidently say that they are a trustworthy and reliable seller. Highly recommended!

February 19, 2025
Guardian Of Time logo

Reply from Guardian Of Time

Hi,
Thank you for your positive feedback. We are happy that you are satisfied with our service. Enjoy your watch!

With best wishes,
Guardian Of Time

Rated 5 out of 5 stars

Great communication throughout the…

Great communication throughout the transaction process. Product as described.Very happy with Chrono24 and especially Guardian of time team. Highly recommend them.

February 20, 2025
Guardian Of Time logo

Reply from Guardian Of Time

Hi,
Thank you for your positive comments. Enjoy your watch!

With best wishes,
Guardian Of Time

Rated 5 out of 5 stars

Perfect handling and proper…

Perfect handling and proper communication.

February 18, 2025
Guardian Of Time logo

Reply from Guardian Of Time

Hi,
Thank you for your positive feedback. Enjoy your watch!

With best wishes,
Guardian Of Time

Rated 5 out of 5 stars

Flawless

Flawless. Perfect and fast communication. Secure and fast shipping. Everything perfect.

February 18, 2025
Guardian Of Time logo

Reply from Guardian Of Time

Hi,
Thank you for your positive comments. Enjoy your watch!

With best wishes,
Guardian Of Time

Rated 5 out of 5 stars

Highly recommend

The watch arrived on time. They answered all my questions helpfully. I am completely satisfied with my purchase. I can highly recommend them to everyone.

February 11, 2025
Guardian Of Time logo

Reply from Guardian Of Time

Hi,
Thank you for your positive comments. Enjoy your watch!

With best wishes,
Guardian Of Time

Rated 5 out of 5 stars

Excellent Service-price

Excellent Service
I hesitate, can I trust this group? I did some research and didn't find serious bad reviews, so I jumped, with a tiny bit of myself did I do the right choice?
Got team is great, they answer within a few hours, and most important, they found the watch that I wanted at a very good price, unworn, untouched, and I received it under 2 weeks as they planned
nonetheless I recommend GOT, but I definitely will buy my next watch with them, Thanks!!!

January 28, 2025
Guardian Of Time logo

Reply from Guardian Of Time

Hi,
Thank you for your positive feedback. We are glad that you are satisfied with your purchase. Enjoy your watch!

With best wishes,
Guardian Of Time

Rated 4 out of 5 stars

Amazing watch, strange business.

Let's start from the most important thing: the watch. It's perfect, exactly as described, in mint conditions, with valid, new warranty. Seeing the watch it's obvious it was never worn by anybody. The price was frankly unbeatable under these conditions. Regarding the watch I cannot be happier and recommend them more for your next timepiece purchase.

So, why 4 stars? They are not really transparent about their business model, how they operate, and how they can afford such competitive prices for watches in such incredible, mint conditions. Examples? I still do not know where the watch came from: I've been told repeatedly that is comes from an European AD, but which, in which country, I have no idea. Why it matters? because that AD activated the warranty, and it gives some assurances on its origin. Minor detail, but why such secrecy? Another example: I do not know why this watch was not being sold at retail price by said AD: was it returned by a previous customer? was it defective and refurbished? was it from an AD that was exiting the market and getting rid of stock? More examples? I have no idea who I bought this watch from: Sergio, David, and Merilin are just names at the end of an email but I have no idea who they are, they are not mentioned on the website, there is no surname, and respond behind an anonymous icloud.com email address (Merilin, taking care of the aftersales, does at least have a LinkedIn account, which I found reassuring). More examples still? They have no personal data management policy, which is mandatory by EU and Spanish law (their website did not provide any at the time of my purchase), but do ask you for your ID card for taxation purposes (which is a legitimate thing to do in Spain; I checked).

Under the above conditions I would never have trusted them if not for the impressive amount of incredibly positive reviews on here.

Of course what counts the most is the watch, and that is flawless and I am extremely happy with it. The purchase experience was ambivalent because of the negative notes above, and because -- on the positive side -- they are genuinely fast in answering and following up to customer requests so you never feel ignored (although some of your questions might be).

I would recommend them to any future customer who is looking for a watch at a competitive price. I would also recommend them to update their business practices towards more transparency towards their clients and, critically, the history of the watch.

January 24, 2025
Rated 5 out of 5 stars

Exclusive watches for a reasonable…

Exclusive watches for a reasonable price. Got mine within two weeks, brand new model, with papers en box.

January 24, 2025
Guardian Of Time logo

Reply from Guardian Of Time

Hi,
Thank you for your positive comments. Enjoy your watch!

With best wishes,
Guardian Of Time

Rated 5 out of 5 stars

Perfect communication and delivery

Perfect communication and delivery, easy process and very good price for the watch, I will repeat with them for sure!!

January 21, 2025
Guardian Of Time logo

Reply from Guardian Of Time

Hi,
Thank you for your positive comments. Enjoy your watch!

With best wishes,
Guardian Of Time

Rated 5 out of 5 stars

I bought a brand new Grand Seiko…

I bought a brand new Grand Seiko Shunbun through Guardian of Time, and the service and speed of delivery was absolutely flawless. Super quick replies from the customer service (Merilin), the watch was delivered two (!!) weeks before the expected deadline (kudos!), and I was kept informed throughout the way. The watch arrived very well packed through an insured FedEx service. I will definitely use them back again for my next watch!

January 16, 2025
Unprompted review
Guardian Of Time logo

Reply from Guardian Of Time

Hi,
Thank you for your positive feedback. We are happy that you are satisfied with your purchase. Enjoy your watch!

With best wishes,
Guardian Of Time

Rated 5 out of 5 stars

Quick response

Quick response, thorough information and timely shipment. Also good after-sales service.

January 17, 2025
Guardian Of Time logo

Reply from Guardian Of Time

Hi,
Thank you for your positive comments. Enjoy your watch!

With best wishes,
Guardian Of Time

Rated 5 out of 5 stars

Perfect transaction

Perfect transaction. The watch was exactly as described, but what sets the seller apart is customer service: I was kept up to date every step of the way, from offer to delivery. Employees were friendly, reliable and always quick to answer. Delivery via courier was much earlier than originally communicated. I couldn‘t be happier. Highly recommended.

January 17, 2025
Guardian Of Time logo

Reply from Guardian Of Time

Hi,
Thank you for your positive feedback. We are glad that you are happy with our service. Enjoy your watch!

With best wishes,
Guardian Of Time

Rated 5 out of 5 stars

Great experience

Smooth transaction, good communication and fast delivery.

January 17, 2025
Guardian Of Time logo

Reply from Guardian Of Time

Hi,
Thank you for your positive comments. Enjoy your watch!

With best wishes,
Guardian Of Time

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