Guardian Of Time Reviews 

1,432
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff, prompt communication, and exceptional quality of the products that consistently arrive in secure packaging. Many reviewers emphasize that items match their online descriptions perfectly and appreciate the smooth, professional transaction process from start to finish. However, some people mentioned minor shipping delays, extended delivery times, or longer waiting periods before their purchases finally arrived. A few reviewers also experienced unexpected delivery setbacks or transit issues that temporarily impacted their overall purchasing journey. Despite these occasional hurdles, consumers generally remain satisfied with the professional service and responsiveness provided throughout.

What people talk about most

Product

People report positive experiences with product, highlighting that items arrive brand new, complete with all... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast, secure shipping and... See more

Service

Users describe positive interactions with service, highlighting quick responses, polite communication, and... See more

Quality

Consumers find quality to be positive, highlighting that the watch is brand new, genuine, and delivered in... See more

Response time

Clients share positive opinions on response time, frequently highlighting fast communication, helpful updates... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent as always seller. The watch I ordered arrived in perfect condition with just a slight delay. Very good communication. I underline the fact that the watches are always delivered the next day... See more

Company replied

Rated 5 out of 5 stars

Overall pleasant experience. They always communicated quickly and watch was delivered within the specified timeframe. I was only a little surprised that shipping the watch cost over a week after purch... See more

Company replied

Rated 5 out of 5 stars

This is the second time I've purchased a watch from Guardian of Time. For the second time, I'm very satisfied with the thorough, professional, and friendly service. I also managed to agree on a price... See more

Company replied

Rated 5 out of 5 stars

“Fantastic service, really friendly staff, and super-fast delivery. I’m absolutely thrilled with my Omega Aqua Terra Black Laquer, 38mm with the perfect fit, purchased to celebrate my 50th birthday ne... See more

Company replied


Company details

  1. Watch Store

Written by the company

Guardian Of Time was founded by true lovers of exquisite luxury watches, encouraged collectioners that devoted themselves in building a path where customer’s demands and expectations meet together. The unique approach was manually designed to satisfy the customer from the moment he requests his special piece to the final delivery. Guardian Of Time is an online-based watch boutique with vaults and offices all around European Union. We mainly focus on luxury watches giving priority to such brands as Patek Philippe, Rolex, A.Lange & Söhne, Audemars Piguet, Omega, Hublot, Breitling and other leading figures from Swiss watch-making. Among other respected watch dealers we outstand both with our rewarding price range and the service that we deliver.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,432)

161 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect service & price

I ordered a Cartier Santos medium via chrono24.de. They always answered fast and helped with every questions - perfect service! Also the price was by far the cheapest around all EU vendors. I can highly recommend this vendor!

December 18, 2024
Guardian Of Time logo

Reply from Guardian Of Time

Hi,
Thank you for your positive comments. We are happy that you are satisfied with our service. Enjoy your watch!

With best wishes,
Guardian Of Time

Rated 5 out of 5 stars

Excellent service

Excellent service, good and fast communication and product in perfect condition.

December 11, 2024
Guardian Of Time logo

Reply from Guardian Of Time

Hi,
Thank you for your positive comments. Enjoy your watch!

With best wishes,
Guardian Of Time

Rated 4 out of 5 stars

Perfect watch!

Perfect watch!
Good service and fast communication.
Delivery takes some time but this was communicated before i purchased the watch.
Everything as expected.

December 6, 2024
Guardian Of Time logo

Reply from Guardian Of Time

Hi,
Thank you for your positive comments. We are glad that you are satisfied with our service. Enjoy your watch!

With best wishes,
Guardian Of Time

Rated 5 out of 5 stars

Smooth transaction at a very…

Smooth transaction at a very competitive price.
Second time buying from them and will get back when needed .
Thanks

December 3, 2024
Guardian Of Time logo

Reply from Guardian Of Time

Hi,
Thank you for your positive feedback. Enjoy your watch!

With best wishes,
Guardian Of Time

Rated 5 out of 5 stars

Fantastic communication with them

Fantastic communication with them. explained everything to me and keep the words. I recomand

November 21, 2024
Guardian Of Time logo

Reply from Guardian Of Time

Hi,
Thank you for your positive feedback. Enjoy your watch!

With best wishes,
Guardian Of Time

Rated 5 out of 5 stars

Best buying experience.

Excellent seller and highly recommended, perfect communication ,fast shipping and the perfect product,definitely will buy from them again, Thank you .

November 19, 2024
Guardian Of Time logo

Reply from Guardian Of Time

Hi,
Thank you for your positive comments. We are glad that you are happy with everything. Enjoy your watch!

With best wishes,
Guardian Of Time

Rated 5 out of 5 stars

All delivered in time and great…

All delivered in time and great customer service.

November 14, 2024
Guardian Of Time logo

Reply from Guardian Of Time

Hi,
Thank you for your positive feedback. Enjoy your watch!

With best wishes,
Guardian Of Time

Rated 5 out of 5 stars

Fantastic customer service and pricing

This was my first purchase from Guardian of Time and it went as smoothly as possible. The watch in question is a Glashutte Original PanoMaticLunar in green. Communication was very quick by email and the watch arrived sooner than expected in perfect condition. The pricing was also fantastic for this particular watch. When I notified them that the stylus for adjusting the moon phase was missing, they very quickly rectified the situation and sent me the missing item.

November 18, 2024
Guardian Of Time logo

Reply from Guardian Of Time

Hi,
Thank you for your positive comments. We are glad that you are happy with everything. Enjoy your watch!

With best wishes,
Guardian Of Time

Rated 5 out of 5 stars

A very pleasant customer experience

A very pleasant customer experience, kind and professional staff. Very satisfied with the timepiece that I bought.
Would definitely recommend Guardian of Time.

November 14, 2024
Guardian Of Time logo

Reply from Guardian Of Time

Hi,
Thank you for your positive feedback. We are happy that you are satisfied with everything. Enjoy your watch!

With best wishes,
Guardian Of Time

Rated 5 out of 5 stars

excellent buying experience

Excellent communication, rapid response, fast and well protected shipping.
Montre completely conform to the discription.

November 11, 2024
Guardian Of Time logo

Reply from Guardian Of Time

Hi,
Thank you for your positive comments. We are glad that you are satisfied with our service. Enjoy your watch!

With best wishes,
Guardian Of Time

Rated 5 out of 5 stars

Everything was perfect

Perfect communication, fast shipping, highly recommended, thanks again!

October 31, 2024
Guardian Of Time logo

Reply from Guardian Of Time

Hi,
Thank you for your positive comments. Enjoy your watch!

With best wishes,
Guardian Of Time

Rated 1 out of 5 stars

Prices mentioned on site not reliable

Wanted to buy a watch for the price offered on the website, which was ready to purchase. Firstly I sent a message to ask something about the ordering proces and let them know I wanted to buy the watch. Immediately after they raised the price by 15 procent. So product and prices as offered on the site aren’t reliable reliable

October 24, 2024
Unprompted review
Guardian Of Time logo

Reply from Guardian Of Time

Dear Mr. Bosman,

Thanks for your review.

We had a great deal on that watch with a limited quantity. Unfortunately another customer has purchased the watch and the next piece was already out of that deal. That is the reason why we had to change the price before you made any payment.

Apologies for the inconvenience.

Rated 5 out of 5 stars

I have recommended you to my friends

I have recommended you to my friends in Denmark and Germany.

all information is provided quickly and in full. You get answers to all questions quickly. Packaging and delivery are excellent. I recommend.

October 22, 2024
Guardian Of Time logo

Reply from Guardian Of Time

Hi,
Thank you for your positive feedback. We are glad that you are satisfied with our service. Thank you for recommending us. Enjoy your watch!

With best wishes,
Guardian Of Time

Rated 5 out of 5 stars

Great experience

Great experience from the minute I asked for the offer to receiving the watch. Fast delivery and trustful conversations with the dealers.

October 17, 2024
Guardian Of Time logo

Reply from Guardian Of Time

Hi,
Thank you for your positive feedback. We are glad that everything was fine with your purchase. Enjoy your watch!

With best wishes,
Guardian Of Time

Rated 5 out of 5 stars

All good ;)

All was perfect :) super fast delivery and good contact with the shop.

October 17, 2024
Guardian Of Time logo

Reply from Guardian Of Time

Hi,
Thank you for your positive feedback. Enjoy your watch!

With best wishes,
Guardian Of Time

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