Guernsey Flowers Reviews 

410
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 171 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning presentation, incredible fragrance, and remarkable longevity of the fresh flowers. Consumers note that orders consistently arrive promptly on the requested dates, securely packaged to prevent any damage during transit. Buyers often highlight the reliable service and state that these gorgeous floral arrangements make wonderful gifts for special occasions. Some reviewers were not happy with delivery delays that occasionally caused packages to arrive late or get lost in the post. A few consumers also mentioned receiving items in poor condition or experiencing issues with incorrect colors and damaged stems.

What people talk about most

Product

Users describe positive interactions with product, highlighting fresh and long-lasting blooms with amazing... See more

Quality

Consumers find quality to be positive, frequently describing the arrangements as fresh, fragrant, and... See more

Delivery service

Customers report widespread satisfaction with the delivery service, noting that packages frequently arrive... See more

Order

Clients share positive opinions on order experiences, noting that the ordering process is smooth and easy.... See more

Service

Customers consistently note positive experiences with service, describing it as efficient, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The flowers were bought as a surprise to brighten up my 87yr old aunt's day. They arrived well packed, no damage to the flowers and full of colour, but more than that freesias have a special meaning... See more

Rated 5 out of 5 stars

Cannot praise this company enough. When I ordered I incorrectly put my own address as the recipient! Had a massive panic and emailed them immediately. Within the day they had responded and corrected... See more

Rated 5 out of 5 stars

The gorgeous freesias arrived on time, fresh as a daisy and smelling divine. Our friend, recovering from surgery, was over the moon and they lifted her spirits immensely. The photo she sent us of... See more

Rated 5 out of 5 stars

I ordered some freesia’s for my mum’s wake as she had freesias in her wedding bouquet 65 years ago and went on honeymoon to Guernsey, so it seemed very fitting to order them from Guernsey Flowers. The... See more


Company details

  1. Flower Delivery

Written by the company

A boutique, family-owned florist, providing hand-tied bouquets and freesias to the UK and Channel Islands for over twenty years.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

410 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.3

All reviews

(410)

171 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Never showed

I ordered 30 Freesias to be delivered to my Mum on her birthday and paid an extra £15 to get guaranteed delivery on the named day. The total order was £60.

Not only did the flowers not turn up, but the order was marked unfulfilled on their website. What a waste of time

February 16, 2026
Unprompted review
Rated 1 out of 5 stars

Bought 18 pastel pink roses for partner…

Bought 18 pastel pink roses for partner for £50 odd pounds. I’m no flower expert but certainly not the response from my partner I was hoping for. “Look no better then £10 flowers from Lidl” apparently, 🥹 paid extra for next day/ specific day delivery and flowers look like they’ve been in a box for a few days . Do look better in vase ( once all dead removed) so hoping they perk up a bit Didn’t take photos as can’t be bothered to chase a refund and was keen to remove dead bits to try and make them look better.
Look beautiful on the advert , very very average in reality. Very disappointing knowing I could pop to the shops and get better quality for £10/15😞

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful flowers

I ordered the long stem freesias for my mum so haven't seen them. She says they're lovely and after a week they still smell and look great.They arrived exactly the day I requested, in perfect condition thank you 😀

February 3, 2026
Unprompted review
Rated 4 out of 5 stars

Disappointed by lack of aroma.

Very well packaged, and arrived on time.
But I had been looking forward to that lovely freesia aroma, but there was virtually none. Disappointed, because the scent was my main reason for ordering.

January 13, 2026
Rated 5 out of 5 stars

Beautiful flowers.

Beautiful flowers.

The flowers arrived in bud but quickly came into bloom. Arrived on time and were well packaged for protection

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Response to a problem was fantastic

I ordered some Singapore orchids in early January. The information said they would take 2 to 3 days to arrive. They didn't arrive until 25th January having got lost in the post. When they arrived as you can imagine they were not in a good condition. However Guernsey flowers responded immediately and were very apologetic. They resent the flowers which arrived yesterday and they are absolutely fabulous. I am thrilled with them. They look amazing and so different. The orchids arrived in their own travel vials for the journey and looked like they had been picked that morning. There was also some chocolate and an apology even though the fault was with Royal Mail. I will definitely order again. Thank you

January 29, 2026
Unprompted review
Rated 1 out of 5 stars

Christmas Bouquet

I was sent a bouquet for Christmas by my 90year old grandmother. The flowers were awful, battered and dried out; there was not a complete set of stems as per the online photographs and what was included looked like they had desperately run out of stock. They arrived on the 19th, I immediately contacted customer service which says they will be in touch within 24h - they eventually replied on 8th January asking for photos which I had already submitted and binned what had survived of the flowers.
They have not dealt with the problem, my gran also told them the flowers were awful and didn’t get any sort of response.
I wouldn’t usually have bothered to leave any sort of review except that they’ve taken the email address I send to submit my complaint and added me to a mailing list in breach of GDPR.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Cannot praise this company enough

Cannot praise this company enough. When I ordered I incorrectly put my own address as the recipient! Had a massive panic and emailed them immediately. Within the day they had responded and corrected the address. My sisters white wedding tulips arrived on the requested date in very smart packaging so my sister knew her flowers were quality blooms from Guernsey. The tulips were beautifully fresh and went pride of place on her wedding buffet table.
The flowers although not cheap were excellent value for money. In this case you get what you pay for!
I will definitely be using this company again and again :)

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful wrapped flowers

Beautiful wrapped flowers in Preston’s condition. I’ve changed the water every couple of days as suggested and they have lasted fantastically, still going strong a week later. Highly recommend

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful flowers

I ordered some freesias for my mum, which are her favourite flower.
After she didn't receive them on the due day, I contacted them. They were very apologetic as an email hadn't been sent to me explaining a shortage.
This was rectified immediately and my mum received her flowers.
I cannot fault this company, as they kept the communication going and the delivery was very quick. Well done. I shall be ordering from you again.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Freesias

I ordered some freesia’s for my mum’s wake as she had freesias in her wedding bouquet 65 years ago and went on honeymoon to Guernsey, so it seemed very fitting to order them from Guernsey Flowers. They came in tight bud which was great and have opened up beautifully giving us a lovely scent to remember mum by!

January 16, 2026
Unprompted review

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