The Guitar Fabrik Reviews 

368
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I bought a Monark acoustic guitar from Guitar Fabrik in October 2025, which I received. On playing it, I found it difficult to keep in tune and got in contact with customer services, who replied and a... See more

Rated 4 out of 5 stars

Let's get the negative thing out of the way. Shipping and delivery was troublesome due to customers and duties and paperwork. Thanks, Brexit. But that aside, I'm really happy with my bass k... See more

Rated 5 out of 5 stars

I bought this kit as a complete novice although it said it was for an intermediate stage builder, but I thought I'd have a go. Mistakes were made, but that was part of my learning curve. The kit I cou... See more

Rated 3 out of 5 stars

Ordered on March 2 , still not received anything. Contacted info at Guitar Fabric who said they would let me know five days ago and sadly no reply ,no contact, and the tracking is useless. Updated... See more

Company replied

Company details

  1. Guitar Store
  2. also in
  3. Do-it-Yourself Shop

Written by the company

Welcome to The Guitar Fabrik, your go-to destination to build your own electric guitars and get access to best quality custom guitars. We provide high quality DIY Guitar Kits and Bass Kits, premium tonewoods, customisation, luthier tools and products related to guitar paint & decoration such as guitar skin and headstock decals. With hundreds of products related to guitar building it is the best place to start or continue your journey into the guitar build and customisation world : More than 80 guitar kits and bass style | 100s of Guitar Paint products | 80+ custom guitar skin | a selection of custom headstock decals | 30+ Luthier tools | Various customisation possiblity. At The Guitar Fabrik, we don't just stop at providing materials; we offer expert services to paint and assemble your kit according to your preferences to make sure you will create the best guitar within your whole collections!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

368 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(368)

25 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Using the Royal Mail was reliant, punctual and a lot more reassuring than certain well known couriers.
Product was well packaged, delivery date was earlier than notification suggested. Price was great.
I will definitely use this company again.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

A project revived

I part built an acoustic guitar in my youth and never completed it. I purchased this kit to enable me continue where I left off.
The kit was good value for money and looks very respectable, providing me with the satisfaction of completing my project.

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

This is a definite 'go to' outfit for…

This is a definite 'go to' outfit for quality products and fast, efficient service at all times. I have been dealing with them for a few years now and have never been disappointed. Kudos to Eloane! What a star. So on the ball!

March 6, 2025
Unprompted review
Rated 1 out of 5 stars

The fix for a botch is a botch!!!

Received a guitar kit which had a split in the neck. Not the best start.
Eventually got in contact with somebody who provided £25 refund and free grain filler to fix the neck. Being qualified in guitar maintenance gave me the ability to complete the fix.
Unfortunately, I have no idea what this product is like because it still hasn’t arrived after more than 2 weeks. Apparently it’s stuck in customs!!!

Considering this is a fix for a guitar kit issue that was also a less than smooth transaction, you’d have thought they would make sure they got it right but……….!!!!!

Definitely not a pleasurable experience in any way and probably won’t be back

Great advertising and lots of good reviews online but in this case, a complete shambles

Original order number provided as there is no order number for the grain filler

Edit update
After another two weeks waiting for the grain filler so I can repair the neck, it is still stuck in customs and although I was promised an update on what is happening, non was received and I cannot repair my guitar neck unless of course I buy my own grain filler.

This is a totally unsatisfactory service and I won’t be buying from this company again. I cannot believe that the uk warehouse has not been replenished with stock and they cannot supply me from that.

One very frustrated customer!

February 14, 2025
Unprompted review
The Guitar Fabrik logo

Reply from The Guitar Fabrik

Thank you for taking the time to share such a detailed update. We genuinely regret that this experience did not meet your expectations and understand your frustration.

Regarding the initial issue, the split in the neck was acknowledged, and we worked together to find a solution that would allow you to proceed without delay. A partial refund was issued, along with complimentary grain filler, based on your confirmation that you were qualified to carry out the repair yourself. This solution was proposed and agreed upon in good faith to minimise disruption to your build.

Unfortunately, the shipment of the grain filler was delayed in customs, which is regrettable and understandably frustrating. While we monitor and follow up on these cases, customs processing and release timelines are ultimately outside of our direct control. We fully recognise that this delay prevented you from progressing with your repair as planned, and we sincerely apologise for the inconvenience caused.

Regarding UK stock availability, certain materials are stored in limited quantities due to regulations and logistics constraints, which can occasionally impact immediate local dispatch. This is not the experience we aim to provide, and your feedback highlights an area we continue to work on improving.

We are truly sorry that this situation has led to disappointment and a loss of confidence. Our intention has always been to support builders—especially experienced ones—by offering practical solutions, transparent communication, and technical support throughout the process.

Thank you again for your honest feedback. While we regret that this order did not reflect the level of service we strive for, we do appreciate the opportunity to learn from it and improve.

Rated 3 out of 5 stars

Mixed performance

Too early to say about the kit but it seems to be all there. Frustrating that the instructions don’t really deal with the Ricky copy I bought and keeps banging on about other guitars (the photos seem to relate to a tele?
Delivery was chaotic, why do suppliers split packages then say they’ve completed the delivery?
The body has a recess behind the bridge with no explanation as to what is supposed to happen to it. Different finish (it’s not as good as the body generally) or is there something missing.
Email responses take too long and nobody picks up the phone.
It’s interesting that Guitar Fabrik only as for reviews if you’ve had a good experience, really!

February 8, 2025
Unprompted review
The Guitar Fabrik logo

Reply from The Guitar Fabrik

Thank you for your review. We did request your order details so we could check both the delivery and previous email exchanges, but unfortunately we did not receive a response. Without this information, we’re unable to provide specific assistance.

General build instructions and guidance are available on our blog, including resources applicable to this model. Once we have your order details, we’d be happy to send the most relevant guide directly.
The recess behind the bridge is a standard feature of this body design and is intentional—it is not a missing part, and any finish difference in that area is normal as it is not visible once the hardware is installed.

Regarding response times, we always aim to reply promptly, but without an order number or contact details, it can be difficult to identify the correct build.

Finally, review invitations are sent automatically to all customers, regardless of their experience. Feedback—positive or critical—helps us improve.

If you wish to continue, please feel free to contact us with your order details so we can assist you properly.

Rated 5 out of 5 stars

So exciting

After 6 months, it's done ! Was it easy? No, but so exciting. Step by step, I took the time. It's not perfect, but I learned a lot. I'm proud of the result, and ready for a new kit.

June 4, 2024
Rated 5 out of 5 stars

I ordered the Iceman Bass Kit

I ordered the Iceman Bass Kit. Within 10 days it was at my door. From the UK to Michigan, USA. Awesome in itself. It was easy to put together. After a few tweeks, it will be show ready. Good job guys.

September 19, 2024
Rated 4 out of 5 stars

Needs work.

There are a couple of flaws in the kit I purchased. The neck shape at the heel isn't symmetrical. There is also a small dent in the body on the top edge of the top horn.

September 19, 2024
Rated 5 out of 5 stars

Super fast delivery to Minnesota U.S.

Received package in a surprising quick matter. The body of the bass is sexy and made from quality wood. I am super happy and excited to start to get this beast put together.

August 29, 2024
The Guitar Fabrik logo

Reply from The Guitar Fabrik

Enjoy your guitar bass build and we really look forward to seeing how the bass kit is built! Kind regards,

Rated 5 out of 5 stars

Friendly + professional + good quality

I have build a few guitars and wanted to build a bass guitar. The kit quality from The Guitar Fabric is outstanding. I really enjoy working with the ash wood body. The Canadian maple neck was just finished with oil and looks beautiful. The hardware is decent quality and there is no need for soldering. Overall a very good package and I will definitely recommend them. Thanks for all your help.

August 11, 2024
Unprompted review
The Guitar Fabrik logo

Reply from The Guitar Fabrik

Thank you so much for your great feedback and we are very pleased to hear that you had an excellent experience with our product and service. We look forward to hearing from your progress of the guitar build and the result! Kind regards,

Rated 5 out of 5 stars

All good

Items arrived next day and all good. Can’t review the dyes as I haven’t used them yet but excellent service from these guys.

August 9, 2024
Unprompted review
The Guitar Fabrik logo

Reply from The Guitar Fabrik

Thank you for your great review and if you have any further questions, please do let us know!

Rated 5 out of 5 stars

So far ...

So far everything has been spectacular. Will be starting the project in a few days. I'll get back to you on how things turn out.

July 30, 2024
The Guitar Fabrik logo

Reply from The Guitar Fabrik

Thank you for your great feedback, and please do keep us updated with the progress of your guitar build!

Rated 5 out of 5 stars

Well described product

Well described product
Easy purchase
Quick freight info
Hasn’t arrived yet but have all information needed to track the package
Overall a good experience

July 20, 2024
The Guitar Fabrik logo

Reply from The Guitar Fabrik

Thank you for your positive feedback on your experience with us. If you need any further assistance, please do not hesitate. And we hope you enjoy the build!

Rated 5 out of 5 stars

Varnish Clear Gloss Nitro Spray, 400mL

I have used The Guitar Fabric before, quick return - good Clear Gloss Nitro Spray, excellent finish, recommended.

July 4, 2024
The Guitar Fabrik logo

Reply from The Guitar Fabrik

Thank you so much for your positive review! We’re happy to hear that you had a great experience with our Clear Gloss Nitro Spray and that you’re satisfied with the finish. If you need any further assistance or have any more feedback, feel free to reach out. We look forward to serving you again!

Rated 5 out of 5 stars

The Guitar Professionals

These guys have what it takes. Believe me.

June 16, 2024
The Guitar Fabrik logo

Reply from The Guitar Fabrik

Thank you for the fantastic review! We’re delighted to hear that you’re impressed with our products and service. If you need anything else or have more feedback, don’t hesitate to reach out.
Kind regards,

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look