The Guitar Fabrik Reviews 

368
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I bought a Monark acoustic guitar from Guitar Fabrik in October 2025, which I received. On playing it, I found it difficult to keep in tune and got in contact with customer services, who replied and a... See more

Rated 4 out of 5 stars

Let's get the negative thing out of the way. Shipping and delivery was troublesome due to customers and duties and paperwork. Thanks, Brexit. But that aside, I'm really happy with my bass k... See more

Rated 5 out of 5 stars

I bought this kit as a complete novice although it said it was for an intermediate stage builder, but I thought I'd have a go. Mistakes were made, but that was part of my learning curve. The kit I cou... See more

Rated 3 out of 5 stars

Ordered on March 2 , still not received anything. Contacted info at Guitar Fabric who said they would let me know five days ago and sadly no reply ,no contact, and the tracking is useless. Updated... See more

Company replied

Company details

  1. Guitar Store
  2. also in
  3. Do-it-Yourself Shop

Written by the company

Welcome to The Guitar Fabrik, your go-to destination to build your own electric guitars and get access to best quality custom guitars. We provide high quality DIY Guitar Kits and Bass Kits, premium tonewoods, customisation, luthier tools and products related to guitar paint & decoration such as guitar skin and headstock decals. With hundreds of products related to guitar building it is the best place to start or continue your journey into the guitar build and customisation world : More than 80 guitar kits and bass style | 100s of Guitar Paint products | 80+ custom guitar skin | a selection of custom headstock decals | 30+ Luthier tools | Various customisation possiblity. At The Guitar Fabrik, we don't just stop at providing materials; we offer expert services to paint and assemble your kit according to your preferences to make sure you will create the best guitar within your whole collections!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

368 reviews

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No recent history of asking for reviews

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4.4

All reviews

(368)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

I purchased the faded sonic blue lacquer, hardener and, as I didn't have one, a spray gun as well.
The spray gun was defective, which was annoying, but I took the issue up with the company who, graciously, apologised and gave me a refund.
I look forward to a successful result , having purchased a professional spray gun, and can highly recommend the service this company provides.
Thank you.

July 14, 2023
Unprompted review
The Guitar Fabrik logo

Reply from The Guitar Fabrik

Hi Barry,

Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience overall, despite the issue with your initial order. We apologize for any inconvenience caused, and we truly appreciate your understanding.

Once again, thank you for choosing our company, and we hope to continue providing you with excellent service!

Warm regards,
The Guitar Kit Fabric

Rated 4 out of 5 stars

Excellent product

Excellent product, great service and great communications.

July 1, 2023
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Reply from The Guitar Fabrik

Hi Gerald,

Thank you for your feedback! We're glad to hear that you found our product excellent and that you had a great experience with our service and communications. Your satisfaction is our top priority, and we appreciate your support.

Warm regards,
The Guitar Kit Fabric

Rated 5 out of 5 stars

Fancy guitar kits

My second guitar kit with them. I have done first build the telecaster kit and buy recently a Rickenbacker kit from them. Overall great guitar kits with experts who can support you if you have any technical questions. Top company with quality wood and fancy body shape.

May 23, 2023
Unprompted review
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Reply from The Guitar Fabrik

Hi John,

Thank you for your feedback! We're glad to hear that you've had a positive experience with our guitar kits.

We really appreciate your support and look forward to serving you again in the future.

Warm regards,
The Guitar Kit Fabric

Rated 5 out of 5 stars

Great service

Great service, timely shipping. great product. I will continue to buy kits from this company.

June 30, 2023
The Guitar Fabrik logo

Reply from The Guitar Fabrik

Hi Rodney,

We are grateful for your positive review! We are definitely looking forward to assisting you with your future orders.

Warm regards,
The Guitar Kit Fabric

Rated 5 out of 5 stars

Great customer service !

Great customer service and communications!

June 28, 2023
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Reply from The Guitar Fabrik

Hi Andy,

Thank you very much for your kind review. We are glad your experience has been great, and we hope to have the opportunity to assist you again in the future!

Warm regards,
The Guitar Kit Fabric

Rated 4 out of 5 stars

Kit is excellent but doc is not that clear.

Order was sent very quickly.
The guitar arrived very well packaged and it's parts are very well done and prepared.
I have tried a test assembly and everything seems to fit without any issue or flaws.
This could have lead to a 5 star, but I feel documentation is a bit poor, especially regarding assembly, lacking for schema or screws referencing ? but should not be a problem I guess.
Still, the real reason why I removed a start is that with the guitar I order filler, paint and varnish, but the filler box was broken underneath, then I guess the filler is partly dry making application a bit problematic. I will contact support for that.
Overall I have no regrets on this purchase and if, like I guess, assembly goes straight forward this kit, should be the first one of a series...

June 13, 2023
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Reply from The Guitar Fabrik

Hi Bruno,

Thank you for your positive review! We're glad to hear that you found our guitar kit excellent and that the shipping was fast.

Our sincere apologies for any confusion caused by the documentation and we will take your feedback into account for future improvements. We're also sorry about the broken filler box and any inconvenience it may have caused. We definitely encourage reaching out to our support team, and they will make sure to assist you with any issues you may have.

Thanks for choosing us, and we hope to have the opportunity to assist you again in the future!

Warm regards,
The Guitar Kit Fabric

Rated 5 out of 5 stars

The guitar kit is very good quality and…

The guitar kit is very good quality and received my order in less than a week! Very pleased with Guitar Fabric. Would purchase again from them. Thanks!

May 28, 2023
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Reply from The Guitar Fabrik

Hi James,

Thank you for your positive feedback! We're thrilled to hear that you're happy with our guitar kit and that it arrived promptly. Providing quality products and excellent service is our top priority at Guitar Fabric, and we're glad we met your expectations.

We appreciate your kind words and recommendation. If you have any future purchases or questions, feel free to reach out to us. We're here to help.

Thanks again for choosing Guitar Fabric. We look forward to serving you again.

Warm regards,
The Guitar Kit Fabric

Rated 5 out of 5 stars

Fantastic experience all the way!

These guys are always super helpful and on top of their game. Deliveries are prompt and their products are of unsurpassed quality. I am a regular client for exactly the above reasons.

May 25, 2023
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Reply from The Guitar Fabrik

Hi Johan,

We're glad you enjoyed your experience with us! We appreciate your support and hope to assist you with any future needs.

Warm regards,
The Guitar Kit Fabric

Rated 1 out of 5 stars

Very long story short

Very long story short, this is my 1st guitar kit when it arrived I examined all the parts the body and hardware looked to be great but the neck has bumps in the maple also chips in the finish and the really bad part is from the 1st fret to the 7th fret on the bottom edge of the fretboard has the only way I know to describe them is like finger groves. I’ve sent pics so many times now and I can’t get through to the costumer service except for twice and it is hard to see the grooves in the pics but you can if you look at it and also feel every one of them. I want the kit I want to build it but not with that neck. I don’t understand why you can’t send me another neck with a return label for the defective one that’s all I want except make sure the one sent has been inspected. But I can’t get anyone to talk with. I would love to talk by phone but no one will call me back, I’ve left several messages. / never in my life have I seen a company that is so out of touch with there US customers there reply is not true I’ve done everything I could to get them to fix this all they will offer is 40.00 dollars partial refund and I’ll probably never see that.

May 15, 2023
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Reply from The Guitar Fabrik

Hi, James
Thank you for your feedback and I am sorry to hear about your experience.
I have checked your communication history through emails and through our chat sessions.
The first contact from you was made the Saturday 20th of May: we have received 3 emails with the same content on Saturday 20th. We have replied to you on Monday 22nd May with several proposals (our team based in France are not working on weekends).
Then you have sent another email the same day which was the 22nd of May, and our team will answer today, the 23rd of May.
Regarding a communication over the phone, there is no request about it in your emails. So if you want to discuss with someone over the, please let us know.
Note that you are based in the US and we are based in Europe. Time zone differences could create extra delay in replying to your emails compared to our EU-based customers.
We appreciate your patience, and thank you for your understanding!
Kind regards,
The Guitar Kit Fabric

Rated 5 out of 5 stars

The guitar at first glance

The guitar has just arrived. I have not done anything to it yet. The body and neck look great. The body is smooth. The neck is straight and the frets are almost perfect. Nice so far. I will update after I have completed putting it together.

May 5, 2023
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Reply from The Guitar Fabrik

Hi Robert
Thank you for your kind feedback, and yes we are looking forward to seeing your build!

Kind regards,
The Guitar Kit Fabric

Rated 4 out of 5 stars

SG style body

Guitar body seems like it will work nicely. Replacing an Epiphone SG G-310 ply maple body. A lot better body than the Epiphone and fits that Epiphone neck (that I like).
Just got one small ding on the back of the body during shipping, which is my only complaint.
They were very responsive to my questions. Just wish they sold the pickguards separately for this model. Going to try an Epiphone SG Special pickguard.
(Update) pickguard doesn’t fit. Will have to make my own.

May 1, 2023
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Reply from The Guitar Fabrik

Hi Cody,

Thank you for sharing your feedback with us.
We are glad that our SG style guitar body meets your requirement. We also hope that you found a matching pickguard for the body.
Our technical team is in touch to check that for you.

Hope you enjoy the build and please let us know if anything else needed from us,

Kind regards,
The Guitar Kit Fabric

Rated 5 out of 5 stars

Great kit!

Fast shipping! Guitar kit arrived in mint condition. So far, I have just stained it…will complete this week.

April 9, 2023
The Guitar Fabrik logo

Reply from The Guitar Fabrik

Thank you for leaving us a 5-star review.
Please do not hesitate to share your complete guitar with us.

Kind regards,
The Guitar Kit Fabric

Rated 5 out of 5 stars

Great experience!

Even though I live across an ocean, my ordered kit was shipped the very next business day and arrived to me about a week later. When the kit arrived, all looked wel except for the additional pickup I ordered was missing. They responded with an apology and noted that the pickup would ship immediately.

March 30, 2023
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Reply from The Guitar Fabrik

Truely sorry for the missing pick ups that we did not include to your parcel. Please let us know if there is anything else that we can assist you with. We look forward to welcoming you back soon ;)

Rated 5 out of 5 stars

I bought a resonator guitar kit…..

I bought the resonator guitar kit for my boyfriend as a birthday gift. He loves it! It will be a beautiful piece once he completes it. The quality is top notch! And it arrived super fast and very well packed. Thank you for the amazing service and product.

March 8, 2023
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Reply from The Guitar Fabrik

Thank you for your kind feedback. Hope your boyfriend enjoys the build and please encourage him to share the guitar once it is build! Thank you!

Rated 4 out of 5 stars

Razorback kit

First kit I've ever bought, neck and fret work are surprisingly good better than expected body did need some finish sanding and routs are usable as is but I cleaned them up also. Hardware works but I had to use better posts on the licensed floyd rose to work like I want. Tuners work fine but I'm replacing those also. Pots all turn smoothly and the pre wired harness went together easily. All in all a really nice kit!

March 18, 2023
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Reply from The Guitar Fabrik

Thank you for taking your time sharing your feedback on our guitar kit Razor style. Please share us the photos so we can showcase to other customers who are interested in this kit. Hope you enjoy the build!

Rated 5 out of 5 stars

At first I was sent the wrong tracking…

At first I was sent the wrong tracking number, but this was corrected and I received my order remarkable fast. Thank you very much.

March 12, 2023
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Reply from The Guitar Fabrik

Thank you for your kind feedback, and our apology for the initial wrong tracking. Hope you enjoy the build and looking forward to seeing the result!

Rated 5 out of 5 stars

All the best

Short-term delivery, very nice service, had ordered from Germany and at my request I received assembly instructions in German at short notice. The kit was packaged securely and arrived undamaged.
Thanks very much.

March 11, 2023
Unprompted review
Rated 5 out of 5 stars

First body was damaged during shipping

First body was damaged during shipping. Guitar fabric replaced with a really great looking new body.good work

February 10, 2023
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Reply from The Guitar Fabrik

Thank you for taking time to give us give us a 5 star review. We appreciate it and hope you enjoy your new guitar build!

Rated 4 out of 5 stars

Great service and was refunded an…

Great service and was refunded an excess delivery charge. Lysa as very helpful, I’ve only given this 4 stars however as the guitar body I received has a crack on the maple veneer. It was easy to cover but should have arrived perfect. Other than that I’d use the company again

February 20, 2023
Unprompted review
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Reply from The Guitar Fabrik

Appreciate your time rating us with a 4 star review here. Hope all goes well with your build and let us know if you need any further assistance. Shipping cost to your area is under review and modification to be more accurate. Thank you!

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