Have terrible experience with this clothes brand and I don't recommend ordering anything from here. They write that company doesn't provide return labels, but they don't mention that you must pay a... See more
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See what reviewers are saying
I saw an advertisement on social media. I purchased a dress. I bought an extra large just in case for best fit. It game in great time and was absolutely beautiful and photographed beautifully. I would... See more
Company replied
I ordered some clothes from Gusaino, and they arrived faster than I expected. One item was not as described, but customer service quickly resolved the issue. Everything else was of great quality. I wi... See more
It’s a real rip off, whoever got problems with this company you can submit complaint to the Department of consumer affairs, there also you can find out information how legally return your money for... See more
Company replied
2.4
Poor
67 reviews
Hasn’t replied to negative reviews
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Lovely product - good service
Bought two items, both good quality. One didn’t fit and they refunded quickly, the other fit perfectly. Great communications, they got back quickly and I’m pleased with the product and the service. Will use again.
October 20, 2022
Unprompted review
Reply from Gusaino
Thank you so much for your positive review! We're glad to hear that you had a good experience with our products and customer service. We're pleased that you were happy with the quality of the items you purchased and that we were able to quickly resolve any issues you had with the fit of one of the items. We hope you'll continue to shop with us in the future. If you have any questions or concerns, please don't hesitate to reach out to us. Thank you again for your kind words and for choosing our store.
Best,
Patrick
Fast fashion hoping to score a buck
Poor quality, intentionally prohibitive return policy.
It states “Unfortunately, we cannot accept returns on sale items or gift cards”
However, over 90% of the merchandise is “on sale” (from a false original MSRP). This means most of the inventory is ineligible for return
September 19, 2022
Unprompted review
Reply from Gusaino
Hello S Thomas,
We are sorry to hear that. We always try to help solve any problems that arise because we care about our customers. We usually give the customer a return label and it does not cost them anything to return the product, but if you have a return problem please contact our support team at info@gusaino.com and they will help you find a solution. Thanks for understanding!
Best,
Patrick
Worth the money!
When i gone out with my husband a lot of people starring at my bag even when my husband order some food the waitress kept starring at my bag until my husband says excuse me twice lol and the waitress says yes sorry and i think i want to buy more and sell it :) and purchase more for myself of course
July 12, 2022
Unprompted review
Reply from Gusaino
Hello Risma,
Thank you for sharing your wonderful experience with us. We are glad to know that you are satisfied with our products and services.
Best wishes,
Patrick
I saw an advertisement on social media
I saw an advertisement on social media. I purchased a dress. I bought an extra large just in case for best fit. It game in great time and was absolutely beautiful and photographed beautifully. I would highly recommend a purchase.
July 11, 2022
Unprompted review
Reply from Gusaino
Hello NKW,
Thank you for writing a review! We are happy about your great experience and wonderful recommendations.
Best,
Patrick
Wow😍
Wow! I was blown away with the quality and beauty of my purse😍😍😍😍..I went this Weekend to launch if my business on a yacht with 250 other people and many women asked me about my purse: def 5 stars!
July 11, 2022
Unprompted review
Reply from Gusaino
Hello Angelika,
Thank you for taking the time to share your great experience. The wallet you have purchased is extremely beautiful and unique. We love being able to provide the services and products our customers are looking for.
Best regards,
Patrick
Poor quality
Poor quality, overpriced. For return you have to send to another county at your own expense. Never ever again. I will also make a post on social networks to warn other people that these are scammers.
July 10, 2022
Unprompted review
Reply from Gusaino
Hello KARYNA,
We are sorry to hear that. We always try to help solve any problems that arise because we care about our customers. We usually give the customer a return label and it does not cost them anything to return the product, but if you have a return problem please contact our support team at info@gusaino.com and they will help you find a solution. Thanks for understanding!
Best,
Patrick
Bad quality and overpriced
Bad quality and overpriced. The bag I bought has such sharp edges that it ruins clothes. For returns, you have to pay shipping yourself and they don't let you return items on sale - this is a trick as they have everything always on sale.
I will never buy anything there again.
May 31, 2022
Unprompted review
Reply from Gusaino
We are sorry to hear that. We always try to help solve any problems that arise because we care about our customers. We usually give the customer a return label and it does not cost them anything to return the product, but if you have a return problem please contact our support team at info@gusaino.com and they will help you find a solution. Thanks for understanding!
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