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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, competitive pricing, and high-quality products. Many people appreciate the fast and efficient delivery, often noting that their orders arrived promptly and well-packaged. Some customers, however, experienced issues with their orders, such as partial deliveries or defects in products upon arrival. A few other people also felt that the service had deteriorated since their initial orders.

What people talk about most

Delivery service

Consumers find delivery service to be positive, often highlighting fast and efficient delivery. Many... See more

Product

Customers had positive experiences with product. Many reviewers praise the high quality of the products,... See more

Service

Clients share positive opinions on service, consistently highlighting its excellence and efficiency. Many... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the easy ordering process,... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the competitive and affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After damaging the lance on my Stihl SG71 spray gun I looked around and found Gusthartswas by far the cheapest. After ordering the order was processed and placed on Shopify where I could track the... See more

Rated 5 out of 5 stars

Ordering cool new kit online should be so simple: quick, easy, satisfying. So I’m frequently amazed at the creative fervour many vendors seem to apply to derail that most fundamental aspect of their b... See more

Rated 5 out of 5 stars

I ordered a Stihl chainsaw helmet from Gusthart and it arrived right on time, well packaged. Unfortunately, the visor was damaged—but when I called on a Friday afternoon, Kyle at Gusthart couldn’t hav... See more

Rated 5 out of 5 stars

Ordered a pole saw and so an unusual shape for delivery. I have to say that the packaging was absolutely superb ensuring the item was fully protected and delivered in pristine condition. A big sh... See more


Company details

  1. Arborist and Tree Surgeon
  2. Farm Equipment Repair Service
  3. Farm Equipment Supplier
  4. Landscaping Supply Store
  5. Lawn Mower Repair Service
  6. Lawn Mower Store

About Gustharts Ltd

Written by the company

Gustharts the UK's Leading Tree Surgeon Supplier

Established in 1985, Gustharts is a Family-run Arborist Supplies Shop and STIHL Machine Sales, Service and Repair Business Based in Northumberland, UK.

We Have Over 92 Years of Experience Between Us, and We Offer a Wide Range of Tree Surgeon Equipment and Garden Tool Machinery, Including Chainsaws, Lawn Mowers, Hedge Trimmers, and More. We Also Offer a Full Range of Servicing and Repair Services for All Makes of Arborist and Garden Machinery.

Trusted by professionals. Your go-to for STIHL, Petzl, Arbortec, Pfanner, DMM, STEIN, Teufelberger and industry-leading brands. Equip yourself for success. SHOP NOW CONTACT US


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Across the pond purchase

As a first time customer I have been very pleased with the communication and prompt responses. Being in the States and having obvious time zone differences has had no impact on communication. I have not received the item yet as it’s over the Atlantic somewhere. Lol

July 30, 2025
Rated 5 out of 5 stars

Superb packaging and delivery

Ordered a pole saw and so an unusual shape for delivery.
I have to say that the packaging was absolutely superb ensuring the item was fully protected and delivered in pristine condition.
A big shoutout to Keith in packing for making sure my product arrived safe and well.
This on top of a great price and swift Royal Mail delivery, so no leaving at the front door like some couriers.
10/10 for Gustharts and a shame I can't give more than 5 stars.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Lawnmower purchase.

Ordered a new lawnmower over the phone at the weekend. It was a seamless experience ,delivery was arranged for the following Tuesday at a time of my choice. The machine duly arrived as arranged . The delivery guy was pleasant and helpful and gave a quick demo on how to operate.although I live very near it was the first time I have used Gustharts,and will certainly use again. First class service.

July 15, 2025
Unprompted review
Rated 5 out of 5 stars
Gustharts Ltd logo

Reply from Gustharts Ltd

Thank you so much for your wonderful 5-star review! We're absolutely delighted to hear you had such a positive experience with Gustharts. Your kind words truly motivate our team to keep delivering the best possible service and products. We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Good Company to deal with

Good Company to deal with. There was some confusion over the delivery charge, but they responded very quickly & gave me free delivery. The strimmer spool was delivered quickly & a good price.

June 24, 2025
Unprompted review
Gustharts Ltd logo

Reply from Gustharts Ltd

Wow, a 5-star review – thank you! It means the world to us at Gustharts to know that we've met your expectations and provided you with excellent service. We're committed to ensuring every customer has a fantastic experience, and your feedback confirms we're on the right track. Thanks for choosing Gustharts!

Rated 5 out of 5 stars

Tool Tastick

Gustharts is a great company to deal with. Quality gear, Excellent prices, good communications and speedy delivery... If you are needing clothes or tools to work, climb and care for trees and anything in the landscape this is the firm to go to.

June 30, 2025
Unprompted review
Gustharts Ltd logo

Reply from Gustharts Ltd

We are so grateful for your fantastic 5-star rating and review! Knowing that you're happy with your experience at Gustharts is incredibly rewarding. We strive to offer top-quality products and customer service, and your feedback is a wonderful affirmation of our efforts. Thank you for taking the time to share your thoughts!

Rated 5 out of 5 stars

Gustharts had what I was looking for

Gustharts had what I was looking for, at a great price. the delivery was fast and hassle free. Would recomend them to anyone

June 21, 2025
Unprompted review
Gustharts Ltd logo

Reply from Gustharts Ltd

A huge thank you for your incredible 5-star review on Trustpilot! We're thrilled to read your positive comments and are so pleased you had such a great experience with Gustharts. Your satisfaction is our priority, and reviews like yours make all our hard work worthwhile. We truly value your business!

Rated 5 out of 5 stars

Very comfy foam and good grip as well

Very comfy foam and good grip as well. Thank you

May 30, 2025
Gustharts Ltd logo

Reply from Gustharts Ltd

Thank you for leaving us a brilliant 5-star review! We're so happy to hear about your positive experience with Gustharts. Your feedback is invaluable and helps us continue to improve and maintain the high standards we set for ourselves. We appreciate your support and hope to see you again soon!

Rated 5 out of 5 stars

Excellent!

Very quick and efficient delivery. Competitive prices and high quality products. Very pleased; thank you!

May 30, 2025
Gustharts Ltd logo

Reply from Gustharts Ltd

Thank you for leaving us a brilliant 5-star review! We're so happy to hear about your positive experience with Gustharts, especially that you found our delivery quick and efficient, our prices competitive, and our products high quality. Your feedback is invaluable and helps us continue to improve and maintain the high standards we set for ourselves. We appreciate your support and hope to serve you again soon!

Rated 5 out of 5 stars

Gustharts are absolutely fantastic

Gustharts are absolutely fantastic.
They’re very helpful. Have all the stock I need to keep my business going and their prices are the best I’ve seen

Thank you again!

May 30, 2025
Gustharts Ltd logo

Reply from Gustharts Ltd

Thank you for leaving us an absolutely brilliant 5-star review! We're thrilled to hear you find Gustharts fantastic and that we're so helpful. It's wonderful to know we have all the stock you need to keep your business going and that our prices are the best you've seen. Your feedback is incredibly valuable and helps us continue to provide top-notch products and service. We truly appreciate your support and look forward to serving you again soon!

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