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Review summary

Created with AI, based on recent reviews

Considering 206 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being polite, efficient, and knowledgeable, providing excellent assistance with inquiries and orders. The service is frequently highlighted as first-class, with many appreciating the ease of finding parts, competitive pricing, and the overall straightforward ordering process. People are also very satisfied with the product quality and the quick delivery of their orders. However, some customers experienced issues with delivery times, noting delays despite opting for next-day delivery or general slowness in receiving items. A few people also mentioned a lack of communication regarding order status, leading to uncertainty. Additionally, there were isolated instances of packaging concerns and an order being delivered to the wrong address, though these were eventually resolved.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Product

Clients share positive opinions on product quality and availability. Many reviewers praise the wide range of... See more

Service

People report positive experiences with service. Customers consistently praise the quick, efficient, and... See more

Staff

Customers consistently report positive experiences with staff. Many reviewers highlight the team's... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of finding and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just received my latest order from gutsibits! well packed and sent out very quickly after ordering!, the go-to shop for Guzzi spares in the uk!. Staff always polite personable and efficient , couldn'... See more

Rated 5 out of 5 stars

Carburettor Rebuild I've recently taken on a 1993 V65 Florida as a project. It's been stood in a garage for years. First step, get it running. Got ignition, need to properly sort carbs and fuel l... See more

Rated 5 out of 5 stars

Brilliant bit of kit, two into one exhaust, mistral pipes. Fitted perfectly, half the weight of the original through box. Only suggestion would be to sell the small oxygen sensor socket. I have fitte... See more

Rated 5 out of 5 stars

Great selection of Guzzi parts, easy to find the required part, easy to purchase, with a reasonable international shipping fee to New Zealand. Parts arrived, in good time, packaged well and correct. G... See more


Company details

  1. Motorcycle Equipment and Accessories Store

Information provided by various external sources

New and used Moto Guzzi spares and accessories, all the parts you need for your Moto Guzzi from Brembo, Dellorto, Domino, CEV, Hepco & Becker, Mistral, Lafranconi, ENI, Moto Guzzi and the rest


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Service parts for Triking three wheeler

I phoned to find out what parts were required for a normal service and quoted the engine number. The response was quick, knowledgeable and I ordered the parts quickly and with confidence They were dispatched the following day and arrived promptly.
The staff member was friendly and competent and put me at ease.

April 2, 2026
Rated 5 out of 5 stars

All good!

Nice people to deal with and my order arrived as scheduled.
I was unsure whether the Mistral V Boost would be a solution to the poor low speed fueling on my Guzzi V85TT courtesy of Euro 5 emissions compliance, but at the price it was worth a try rather than going to the expense of dyno work and a remap.
It appears to work, its not the ultimate solution but it is a significant improvement, certainly enough to make the bike a more pleasurable ride in situations such as heavy traffic, filtering, low speed corners etc and the excellent fuel consumption figures the bike achieves remain intact.

January 15, 2026
Rated 3 out of 5 stars

How's my order progressing folks...

I waited the full 28 days before I sent my reminder email to see how my purchase was proceeding unfortunately I think it got forgotten about,Jo sent me a return apology email and my part was sent the following day. I live in New Zealand so sent airmail which sadly doesn't have tracking.
I have on the other hand had no prior problems with my previous order of a headlight glass for my California.
Probably just an honest mistake.

March 26, 2026
Rated 1 out of 5 stars

I ordered a rear brake lever - still waiting, with no response!

I ordered a rear brake lever for a 2001 V11 Sport on the 5th of February this year. When I placed the order, I was told delivery would be around 2 weeks. On the 19th of February I was informed that the order for a 'plain aluminium' footbrake lever would take a further 2 - 4 weeks, but if I changed the order to a Black item instead, these were 'readily available' from Italy in about 2 weeks. On the 25th of February, after chasing the order, I was told 'not to worry, it's definitely on order, it'll be another 2 weeks'. Well that was 3 weeks ago! I have not heard from Gutsibits in the meantime. I have sent 2 emails over the last week, which have been ignored (typically I'm afraid). I have rang twice this morning, and let the phone ring, but nobody answered it. I just want to know when I will actually get the part! The bike is unusable until then!

March 18, 2026
Unprompted review

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