GVA Transfers Reviews 

60
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

I had travelled with them in the past, without problems. However, last time they cancelled my ride to Charleroi airport last minute. They seemed helpful at first: they told me to book a Uber, and they... See more

Rated 1 out of 5 stars

THE ABSOLUTE worst people! Con artists who basically screamed at us and insisted we pay full after they sent a 7 seater when we asked for a 14 seater. Threatened to take my luggage from me. I would ne... See more

Rated 2 out of 5 stars

Transfer arrived late to pick up my family & myself on our arrival, then the day prior to our leaving we received a text message to say our transport would be arriving to take us to the airport that... See more

Rated 1 out of 5 stars

We paid a lot of money for a van but were sent a car to pick us up. Skis were in the back with us. Very uncomfortable. Driver uncommunicative. No apology from GVA. Will not use again.

Company details

  1. Vehicles & Transportation

Information provided by various external sources

GVA TRANSFERS specialise in private transfers to and from ski resorts in the French and Swiss Alps. With a fleet of new and comfortable vehicles, competitive prices and professional service GVA are your go to, for safe, reliable transfers.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

60 reviews

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1.3

All reviews

(60)

1 review in the last 12 months

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Rated 5 out of 5 stars

Excellent driver, vehicle and friendly service

Our group had an excellent experience with GVA transfers in transit between Verbier and Geneva. Our driver guide John was friendly, professional, very knowledgeable and gave us insights into the areas we were traveling through. We loved the luxurious Mercedes Van too. We will definitely be using GVA transfers on our next visit to Switzerland!

March 8, 2019
Unprompted review
Rated 5 out of 5 stars

everthing was okey but nobody update me pick up time

everthing was okey but nobody update me about exactly time pick up me from the hotel to the airport and it was very far around 2 hours and more, it was Sunday and I know nobody work in Sunday but must they have to note me by phone or email when i must be ready to pick up me..

But really the servise and car was great!.

Best Regards,
Amal

March 6, 2019
Unprompted review
Rated 2 out of 5 stars

Disappointed.

To be fair, we had one great transfer and one poor transfer. However, it was the customer service that leads me to rate this company poorly.

Our transfer from the airport to Verbier was poor. The transfer was over 30 minutes late picking us up. When he did arrive, there was no car seats for my two smaller children (even though we had requested them specifically on the reservation). So my small children were buckled in with only the standard car safety belts for a two hour car ride.

Then once we reached Verbier, it was clear the driver hd no idea were he was or where he was going. I had to use my GPS on my phone (in a foreign country) to give him directions. The chalet was staying open late for us to arrive, and his mis-direction and tardiness made us late for an already late check-in.

When I reached out to customer service, they said they would speak to a manager and the driver. And that is as far as I ever heard back from this company, with no accountability. They had several rules and regulations if we were late, or did not confirm etc., but no accountability for their mistakes.

For the cost of this transfer and poor situation that this company put my family in, I would stay away from this company and suggest another transfer company.

March 5, 2019
Unprompted review
Rated 5 out of 5 stars

Great company - I'll never rent a car from Geneva again.....

Great company. Booking was easy. GVA confirmed before the collection in Geneva which was a huge comfort. The driver was waiting with my name and was polite and smart looking. A short walk to a really smart 14 seater executive Mercedes bus, baggage loaded by the driver and off we went, music and ambient light to boot. On the way back from Verbier, again the confirmation email and the driver was there on time to load the luggage and off we went. Great company, I will never be renting a car from Geneva again, too much hassle and there is always a damage bill, even if you haven't scratched it yourself. Well done GVA

March 5, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent Quality of Service

Given that my booking was a last minute thing, their Transfers Consultant were very helpful and accommodating.

Their rates are good. Excellent quality of service.

March 5, 2019
Unprompted review
Rated 4 out of 5 stars

Good price

Good price. Driver at Geneva had a very small notice with my name scribbled in pen so it took us 10 minutes to find him. Other than that it was a smooth process and transfers.

March 4, 2019
Unprompted review

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