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GVGMALL.com Reviews 1,028

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the excellent customer service, highlighting fast and effective support that quickly resolves issues. Many people appreciate the smooth and easy purchasing process, noting that the website provides all necessary information clearly. The service is frequently described as efficient, with licenses often working perfectly from the start. However, some customers encountered problems with product keys, including receiving incorrect versions or keys that failed to activate. A few other people also felt that the customer service responses were basic or that their issues were not fully resolved, particularly when dealing with licenses that stopped working after a period.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. Many customers report issues with product keys not... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the quick,... See more

Service

People report positive experiences with service. Customers consistently praise the fast and efficient... See more

User experience

Reviewers highlight positive aspects of user experience, praising the ease and speed of purchasing and... See more

Website

Customers had ambiguous experiences with the website. While some reviewers found it to be a good platform for... See more

Based on these reviews

Rated 4 out of 5 stars

I had some issues with my Microsoft Office 365 key. After contacting support and exchanging a few messages, everything was resolved. Now I’m a happy Microsoft Office 365 user.

Company replied

Rated 4 out of 5 stars

I had some issues because I received a used key. After contacting support and exchanging a few emails, everything was resolved. Now i'm happy Win11Pro (activated) user.

Company replied

Rated 4 out of 5 stars

*** I am editing this review because GVGmall contacted me and resolved the issue by offering three Windows Server licences. I am not giving five stars because I had to resort to posting a negativ... See more

Company replied

Rated 4 out of 5 stars

Always price but it is what it is everythig is more and more expensive tho.. not about you guys. Just because they actually care about customers i add a star that the only way we can show our trust, i... See more

Company replied


Company details

  1. Gaming service Provider

About GVGMALL.com

Written by the company

What is GVGMall.com?

GVGMall.com is an online platform for digital products, offers PC and video game codes, also software license codes including operating system Windows10 pro, Windows 11 CDKeys, windows 11 home, Windows10 home etc. and office software office2021 pro, office 2019 pro, office 2016 etc., also supoort multilingual in the site. Buy Windows 11 pro key, choose genuine GVGMall!

GVGMall.com is established in May 2017. The team behind GVGMall.com has over 8 years of combined industry experience who have taken their passion for games and created a truly innovative service that puts users first.

Customer Support

Our customer service team is always customer-centric and committed to providing an excellent support experience. No matter when and where, our professional team is ready to provide you with 24-hour assistance to ensure you get a smooth and worry-free service experience. Whether answering questions, handling problems or providing personalized suggestions, we always stand at your perspective and become your trusted partner, so that you can feel our professionalism and sincerity in every interaction.

Make purchasing simple

We are committed to making it easier and more efficient for you to purchase your favorite games or software. When you purchase a game or software on our platform, you will immediately get a unique key in your account or receive an email with a unique key, allowing you to easily activate and start playing. We provide clear redemption guides for each platform to ensure that you can complete the operation without any worries. All products are digital, which not only greatly shortens the delivery time, but also makes your purchase experience more environmentally friendly and sustainable. By simplifying the purchase process, we let you focus on the game or software itself and enjoy the fun faster.

Is GVGMall.com legit?
We are a trusted and established company with a solid reputation for delivering top-quality games and software services. With over one million satisfied customers, we have built a strong track record of reliability and exceptional customer support.

Recently, some unscrupulous merchants in the market have pretended to be the gvgmall brand and sold substandard products, which has affected us and users. Make sure you shop at the trustworthy and genuine GVGMALL.com.


Contact info

Promotion box for GVGMALL.com

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4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
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Replied to 92% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

DOESN’T WORK

The key OF the product doesn’t work in my PC, please send me a new one. I’ve paid for a valid product.

October 16, 2025
GVGMALL.com logo

Reply from GVGMALL.com

Hello Me,

We’re very sorry to hear that the key isn’t working on your PC. We completely understand your frustration and sincerely appreciate your choice of GVGmall.com.

The key you purchased is a Windows 10 Enterprise LTSC 2021 Key, which requires downloading the ISO here: https://massgrave.dev/windows_ltsc_links
And creating a bootable USB using Rufus: https://rufus.ie/en/

Rest assured, our support team is ready to assist you immediately. We’ve also sent you an email — please reply to it when you receive it. Alternatively, you can contact us via online chat or email service@gvgmall.com
and provide your order number, and we’ll help you resolve the activation issue right away.

Thank you very much for your patience and understanding!

Best regards
GVGMall.com Support Team

Rated 4 out of 5 stars

no key no rembousement

no key no rembousement,problème resolut thanhs

October 21, 2025
GVGMALL.com logo

Reply from GVGMALL.com

Hello,

We’re very sorry that you had this experience — this is not the service we aim to provide, and we sincerely apologize.

After a successful payment, please check your User Center on our website within 5–10 minutes to access your key under Purchased Orders. If you don’t see it there, please also check the email address you provided.

If the key still isn’t available, contact our online support or email us at service@gvgmall.com
.
If you prefer a refund, please reach out with your order details, and we’ll process it promptly.

Thank you very much for your understanding and support!

Best regards
GVGmall.com Support Team

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