I had some issues with my Microsoft Office 365 key. After contacting support and exchanging a few messages, everything was resolved. Now I’m a happy Microsoft Office 365 user.
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I had some issues because I received a used key. After contacting support and exchanging a few emails, everything was resolved. Now i'm happy Win11Pro (activated) user.
Company replied
*** I am editing this review because GVGmall contacted me and resolved the issue by offering three Windows Server licences. I am not giving five stars because I had to resort to posting a negativ... See more
Company replied
Always price but it is what it is everythig is more and more expensive tho.. not about you guys. Just because they actually care about customers i add a star that the only way we can show our trust, i... See more
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Company details
About GVGMALL.com
Written by the company
What is GVGMall.com?
GVGMall.com is an online platform for digital products, offers PC and video game codes, also software license codes including operating system Windows10 pro, Windows 11 CDKeys, windows 11 home, Windows10 home etc. and office software office2021 pro, office 2019 pro, office 2016 etc., also supoort multilingual in the site. Buy Windows 11 pro key, choose genuine GVGMall！
GVGMall.com is established in May 2017. The team behind GVGMall.com has over 8 years of combined industry experience who have taken their passion for games and created a truly innovative service that puts users first.
Customer Support
Our customer service team is always customer-centric and committed to providing an excellent support experience. No matter when and where, our professional team is ready to provide you with 24-hour assistance to ensure you get a smooth and worry-free service experience. Whether answering questions, handling problems or providing personalized suggestions, we always stand at your perspective and become your trusted partner, so that you can feel our professionalism and sincerity in every interaction.
Make purchasing simple
We are committed to making it easier and more efficient for you to purchase your favorite games or software. When you purchase a game or software on our platform, you will immediately get a unique key in your account or receive an email with a unique key, allowing you to easily activate and start playing. We provide clear redemption guides for each platform to ensure that you can complete the operation without any worries. All products are digital, which not only greatly shortens the delivery time, but also makes your purchase experience more environmentally friendly and sustainable. By simplifying the purchase process, we let you focus on the game or software itself and enjoy the fun faster.
Is GVGMall.com legit?
We are a trusted and established company with a solid reputation for delivering top-quality games and software services. With over one million satisfied customers, we have built a strong track record of reliability and exceptional customer support.
Recently, some unscrupulous merchants in the market have pretended to be the gvgmall brand and sold substandard products, which has affected us and users. Make sure you shop at the trustworthy and genuine GVGMALL.com.
Contact info
United States
- service@gvgmall.com、market@gvgmall.com
- gvgmall.com
Windows 11 Pro Key $27 on Gvgmall.com
4.2
Great
1K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was a great site until it wasnt
Was a great site until it wasnt. Bought a windows 11 key and it didnt work. I messaged them expecting the good service Ive gotten in the past but instead they removed the purchase order from my list of purchase orders so I cant see my order number or the key anymore and then asked me for my order number?! They still have not refunded my money or given me a working key. Good luck to you but I would steer clear. I have spent around $400 on windows keys here it makes me sad.
December 12, 2025
Unprompted review
Reply from GVGMALL.com
Hi Erik,
We’re truly sorry to hear about this experience, and we completely understand your frustration—especially as a long-time customer who has trusted us before.
Please rest assured that we would never intentionally remove an order to avoid responsibility. In some cases, orders may not display correctly due to account login issues or system synchronization, but the order record is still in our system.
To resolve this as quickly as possible, we’re more than happy to:
Help you log in and locate the order, and provide a replacement Windows 11 key.
We sincerely apologize for the inconvenience this has caused and truly value the support you’ve shown us over time.
We have sent a new code to your email.
Thank you for bringing this to our attention, and we hope to make this right for you.
Best regards,
GVGMall supporting team
Windows 10 con licencia original por 12…
Windows 10 con licencia original por 12 euros
October 8, 2025
Just bought ms win 11 pro key and find out that
I had some issues because I received a used key. After contacting support and exchanging a few emails, everything was resolved. Now i'm happy Win11Pro (activated) user.
December 12, 2025
Unprompted review
Reply from GVGMALL.com
I apologize that your shopping experience was less than perfect. We do not sell used keys, and the issue might have occurred due to a delay in system updates between inventory checks. Regardless of the reason, this was our oversight, and we will do our best to resolve it promptly. Thank you once again for your valuable feedback.
Always price but it is what it is…
Always price but it is what it is everythig is more and more expensive tho.. not about you guys. Just because they actually care about customers i add a star that the only way we can show our trust, i will continue to buy here.
November 28, 2025
Reply from GVGMALL.com
Hello David,
Thank you for your honest feedback!
We totally understand — prices everywhere are going up these days. We always do our best to keep our products as affordable as possible while still providing reliable keys and fast support.
If there’s anything we can do to make your experience better, please feel free to let us know. We really appreciate you choosing us!
Best regards
GVGMall.com Supporting Team
Easy and fast
October 20, 2025
They help me in win11 pro installation…
They help me in win11 pro installation very good
November 16, 2025
Unprompted review
Hello,
Hello,
first, i bought a windows 11 pro version key and just noticed after i had the family version.
So later in the day, i contacted them by mail so I can get a refund because the Windows 11 Pro key wasn't used.
Everything was my fault but THEY did refund me still (in the same day).
Perfect experience with GVGMall, I'm very thankful !
November 14, 2025
Unprompted review
It's a scam...
It's a scam...
Bought two windows 11 pro keys. I thought it was working but when I went to the PC setup it asked to activate Windows (error 0xC004C060). I tried the other key as well, same error.
November 10, 2025
Unprompted review
Reply from GVGMALL.com
Hello N Guerin,
We’re very sorry for the activation issue — that should not have happened.
The error you received means the key is invalid. We take full responsibility and want to fix this immediately.
We can send you a new verified key, or
Issue a full refund — your choice
Please contact us at service@gvgmall.com with your order number, and we’ll resolve this right away with a real support agent.
Your satisfaction matters to us.
Thank you for giving us the chance to make this right.
Best regards
GVGMall.com Supporting Team
Incompatible Windows key broke my system — had to reinstall everything
I purchased a Windows 11 Pro key from GVGmall, and it turned out to be incompatible with my OEM-licensed laptop. After entering the key, my system changed edition and lost activation, even though it originally came with a valid Windows 11 Home license.
This forced me to:
Reconfigure BIOS settings
Wipe all disk partitions
Reinstall Windows from scratch
Restore drivers, accounts, and work environment
It was a serious disruption to my workflow and a waste of time. Although GVGmall promised a refund, I believe selling keys that trigger edition mismatches and break OEM activation is irresponsible. These keys should not be marketed as “universal” or “compatible with any device.” Plus they only have a bot for customer support.
November 9, 2025
Unprompted review
Reply from GVGMALL.com
Hello Georgina，
We’re truly sorry to hear about the disruption you experienced — reinstalling the entire system is frustrating, and we understand how much time that can take. Thank you for bringing this to our attention.
To clarify, the key you purchased was a Windows 11 Pro key, while your device originally came with Windows 11 Home (OEM). When a Pro key is applied to a Home edition system, Windows will attempt to switch editions, which can occasionally result in the behavior you described — especially with OEM-licensed laptops.
We should have explained this clearly before your purchase, and we apologize for not providing better guidance.
Here’s what we have done and will continue to do:
We have already arranged your refund / replacement (as promised).
We are updating our product description, so customers know when a fresh installation or edition match is required.
We are reviewing support processes to ensure real agents assist more cases like yours.
We appreciate your feedback — it helps us improve and prevents similar issues for other customers.
If there’s anything else we can do, please contact us at service@gvgmall.com and we will personally follow up.
Thank you again for giving us the opportunity to make it right.
Best regards
GVGMall.com Support Team
They do not acknowledge the payment
I initially had a package of 5 licenses and used 3, but since I took more than 6 months to use them, the other 2 expired. I paid for 2 new licenses using a bank transfer, but they haven't recognized the payment. I've already sent a message to service and haven't received a response.
October 23, 2025
Unprompted review
Reply from GVGMALL.com
Hello Juan Ramon,
We’re very sorry for the inconvenience you’ve experienced.
According to our records, you originally purchased 5 licenses and successfully activated 3 of them. The remaining 2 licenses expired after more than 6 months of inactivity. Our policy allows free replacement or reactivation within 180 days of purchase, but unfortunately, we’re unable to provide free replacements after that period. We hope for your kind understanding.
As a valued returning customer, we’ve already sent you 2 new replacement keys to your registered email—please check your inbox and activate them as soon as possible.
Regarding your recent bank transfer payment for 2 additional licenses, our system has not yet confirmed receipt. Please check your bank statement or send us your transfer details so we can verify it for you promptly.
If you have any further questions, please don’t hesitate to contact our online support or email us at service@gvgmall.com
.
Thank you for your patience and understanding—we’ll do our best to resolve this quickly for you.
Sincerely,
GVGMall.com support team
Instantly and easy pay
Code was given instantly after payout. The method was so easy. Check the email for links or the promotional code!
October 19, 2025
Great customer service
I bought the wrong thing at 1 am and in 3 minutes they gave me the one I wanted
October 31, 2025
Fast transaction and order processing…
Fast transaction and order processing within a minute. Quick chat support.
October 31, 2025
Fast and efficient
October 30, 2025
They always deliver the keys right away
October 26, 2025
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