I had some issues with my Microsoft Office 365 key. After contacting support and exchanging a few messages, everything was resolved. Now I’m a happy Microsoft Office 365 user.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had some issues because I received a used key. After contacting support and exchanging a few emails, everything was resolved. Now i'm happy Win11Pro (activated) user.
Company replied
*** I am editing this review because GVGmall contacted me and resolved the issue by offering three Windows Server licences. I am not giving five stars because I had to resort to posting a negativ... See more
Company replied
Always price but it is what it is everythig is more and more expensive tho.. not about you guys. Just because they actually care about customers i add a star that the only way we can show our trust, i... See more
Company replied
Company details
About GVGMALL.com
Written by the company
What is GVGMall.com?
GVGMall.com is an online platform for digital products, offers PC and video game codes, also software license codes including operating system Windows10 pro, Windows 11 CDKeys, windows 11 home, Windows10 home etc. and office software office2021 pro, office 2019 pro, office 2016 etc., also supoort multilingual in the site. Buy Windows 11 pro key, choose genuine GVGMall！
GVGMall.com is established in May 2017. The team behind GVGMall.com has over 8 years of combined industry experience who have taken their passion for games and created a truly innovative service that puts users first.
Customer Support
Our customer service team is always customer-centric and committed to providing an excellent support experience. No matter when and where, our professional team is ready to provide you with 24-hour assistance to ensure you get a smooth and worry-free service experience. Whether answering questions, handling problems or providing personalized suggestions, we always stand at your perspective and become your trusted partner, so that you can feel our professionalism and sincerity in every interaction.
Make purchasing simple
We are committed to making it easier and more efficient for you to purchase your favorite games or software. When you purchase a game or software on our platform, you will immediately get a unique key in your account or receive an email with a unique key, allowing you to easily activate and start playing. We provide clear redemption guides for each platform to ensure that you can complete the operation without any worries. All products are digital, which not only greatly shortens the delivery time, but also makes your purchase experience more environmentally friendly and sustainable. By simplifying the purchase process, we let you focus on the game or software itself and enjoy the fun faster.
Is GVGMall.com legit?
We are a trusted and established company with a solid reputation for delivering top-quality games and software services. With over one million satisfied customers, we have built a strong track record of reliability and exceptional customer support.
Recently, some unscrupulous merchants in the market have pretended to be the gvgmall brand and sold substandard products, which has affected us and users. Make sure you shop at the trustworthy and genuine GVGMALL.com.
Contact info
United States
- service@gvgmall.com、market@gvgmall.com
- gvgmall.com
Windows 11 Pro Key $27 on Gvgmall.com
4.2
Great
1K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Windows 11 Home key not working
I purchased a Windows 11 Home key, but the key I received doesn't work. I haven't received a response from support yet.
October 7, 2025
Unprompted review
Affordable, Reliable and Fast Delivery
* Reliable
* Fast key delivery
* Great Support (if/when needed)
* Affordable price
October 6, 2025
Everything Ok.
October 6, 2025
I made my first purchase of Win11 PRO
I made my first purchase of Win11 PRO, and the key worked perfectly. It was a safe purchase, and I'll recommend it to my friends and family.
October 6, 2025
Quick and safe payment
October 5, 2025
The license worked out
The license worked out, I would like more recent versions of Officebut I did not find.
Keep the awareness to scammers, really they try to make frauds.
October 4, 2025
Great work!
September 30, 2025
My experience
The price was good, but the filter didnt show what i want, even that It was selling the item, i think it is a translation problem
October 1, 2025
Very Sad
Dear sellers, I purchased the Office product - order V0202509301956136247 and I couldn't access the installation, I couldn't access the key, I couldn't access it through the Microsoft account. I went through the entire process they asked for, but it was very difficult to access the product. In short, nothing worked. I thought it would be more user-friendly and easier to acquire the product, but there's a long way to go and I gave up. Thank you in advance for your attention.
September 30, 2025
Reply from GVGMALL.com
Hello Aroldo,
We’re very sorry to hear that you experienced difficulties with your Office product.
We understand how frustrating it can be when the installation or activation process doesn’t go smoothly. The Office 365 product you purchased is account-based — simply go to https://www.office.com/, download and install Office 365, then log in using the account and password we provided.
If you still encounter any issues, please contact our online support or email us: service@gvgmall.com with your order number, so we can verify your purchase and guide you step by step through the login process, or offer an alternative solution if needed.
We’re constantly working to make our purchase and activation process clearer and more user-friendly. Thank you for sharing your feedback, and we sincerely apologize for the inconvenience caused.
Best regards,
GVGmall Support Team
I got the wrong windows key and they…
I got the wrong windows key and they helped to fix this, honestly 10/5 star service
September 28, 2025
Unprompted review
GLOBAL-Lifetime keys is not accurate
I purchased a windows GLOBAL-Lifetime key, and after several installations, the key stopped working. I called Microsoft and they validated the key as fraudulent and used too many times on different PC's.
September 26, 2025
Unprompted review
The customer service was excellent
The customer service was excellent! I had bought the wrong version and asked for a refund, but they gave me the correct one instead. Super kind and amazing
September 26, 2025
Unprompted review
Orders of more than 6 month are not covered by our compensation. You can buy a new code and we will give you a 20% discount
I trusted GVGmall based on the recommendations of YouTubers I follow daily. I legally purchased three codes, all of them advertised as lifetime licenses—one of which was for Office 2019. Well, for whatever reason, Microsoft ended up blocking that code. Naturally, I contacted GVGmall to request a replacement, as it's their responsibility to provide support when a supposedly "lifetime" code stops working.
Their response was exactly what I mentioned in the title. On top of that, they tried to mislead me by offering a 20% discount as compensation for the inconvenience—when in fact, that's the same generic discount currently available to anyone on their website.
This is not a serious company. They falsely advertise their products as lifetime licenses, and when issues arise that are beyond the buyer’s control, they refuse to take responsibility. I will be permanently deleting my account and will not be purchasing anything from them again.
Also, I'm not posting this review from the same email account I used to make the purchase on GVGmall. That's called privacy and security—just in case there are any doubts.
Thank you for reading this far.
September 24, 2025
Unprompted review
Reply from GVGMALL.com
Hello Danimir Bivol,
We’re truly sorry that your recent experience didn’t meet your expectations.
Please note that our product keys are covered by our compensation policy within 6 months of purchase. For any issues occurring within this period, we can offer a refund or replacement key.
According to our records, the order number you provided appears to be from 2021. Could you please share the correct or recent order number so that we can verify it further?
Regarding the “lifetime license” description — this term refers to the intended duration of use under normal conditions. Whether it’s an Office key or another activation key, it can continue to work indefinitely on the same device once successfully activated (as long as the hardware isn’t changed).
We understand your frustration and have forwarded your feedback to our product and support teams to help improve our transparency and service.
Thank you for taking the time to share your experience, and we sincerely apologize for the inconvenience caused.
Best regards
GVGMall.com Supporting Team
purchased the wrong licence version for…
purchased the wrong licence version for windows, contaccted support via chat and they IMEDIATELLY solved my problem
September 19, 2025
Unprompted review
Reply from GVGMALL.com
Thank you for sharing your experience! At GVGMall, we’re committed to fast and reliable support, and we’re happy we could resolve your license issue immediately.
Fast Delivery
August 31, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.