Gwengraceboutique Reviews 

85
TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 85 reviews, most reviewers were let down by their experience overall. Customers frequently report receiving products that do not match the website's descriptions or images, often finding them to be of poor quality and incorrect sizing. Many also experienced significant delays in delivery, with items often shipping from China despite expectations of a UK-based company. Reviewers consistently faced difficulties with the refund and return process, as the company often requires customers to pay high shipping costs to return items to Asia, even for incorrect or faulty products. The company's offers of partial refunds, often as low as 10%, were largely seen as unsatisfactory, leading many to pursue chargebacks through their credit card companies.

What people talk about most

Product

Users describe negative interactions with product, consistently reporting issues with quality and sizing.... See more

Quality

Customers consistently express disappointment with the quality of products, describing them as cheap, shoddy,... See more

Refund

Reviewers highlight negative aspects of refund, with many reporting it is virtually impossible to get a... See more

Return policy

Reviewers express significant dissatisfaction with the return policy, primarily due to the requirement of... See more

Order

Customers consistently note negative experiences with order fulfillment, frequently receiving incorrect items... See more

Reviews shaping this summary

Rated 1 out of 5 stars

The massive CON continues! Tomorrow it will be 2 weeks since I ordered a shirt from this so-called business. Nothing has arrived yet and I now have daily email exchanges with these total liars and ch... See more

Rated 1 out of 5 stars

Clothes don’t match pictures on website, size guide suggests to take true to size but clearly smaller. Suspect drop shipped from China rather than anything made for them, combined with incredibly slow... See more

Rated 1 out of 5 stars

After several weeks of delay the wrong item arrived. It was substandard, late and did not remotely resemble the item I ordered. Despite several effusive apologetic emails I have now demanded a refund... See more

Rated 1 out of 5 stars

Ordered some shoes, 2 pairs arrived 2 still in China. What can I say, the shoes are terribly sized, I've got 20 plus emails trying to arrange a return with no joy whatsoever. These guys... See more


1.2

Bad

TrustScore 1 out of 5

85 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(85)

85 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Stay well clear, it's all shipped from China

Ordered some shoes, 2 pairs arrived 2 still in China.

What can I say, the shoes are terribly sized, I've got 20 plus emails trying to arrange a return with no joy whatsoever.

These guys are persistently bad at customer service.

I'm now going to have to initiate a charge back through my credit card company.

My advice, if you do order from here, use a credit card so you can initiate a charge back, as returns does not exist regardless of what their website states.

AVVOID AT ALL COSTS. ALL POORLY SIZED, POOR QUALITY FROM CHINA.

August 6, 2025
Unprompted review
Rated 1 out of 5 stars

Scam company avoid!!

Scam company!
Terrible quality, sizing awful and not as stated.
Took weeks to arrive and returns to China.
Feel like a fool, but at least my wife had a really good laugh watching me try the clothes on!!!

August 9, 2025
Unprompted review
Rated 1 out of 5 stars

Facebook and Website - Fraudulent claims

Facebook page - They have 3K Followers. Every single follower has the same profile picture.

WebSite: gwengraceboutique.co.uk - They have a 935+ reviews. However when you click to drill down you realize they have just embedded 5 stars and some text - more examples of fraudulent behaviour.

August 8, 2025
Unprompted review
Rated 1 out of 5 stars

Dreadful quality

Dreadful quality. Never before have I bought shoes which weren’t lined inside. Utter rubbish. A total con. Photos are not what you’re buying. Worn once and sending them to charity as it’s too expensive to return to China I assume.

August 8, 2025
Unprompted review
Rated 1 out of 5 stars

Only one star because I can't give…

Only one star because I can't give zero. This is essentially a scam website to avoid like the plague. The product ships from China so any returns are prohibitively expensive. The good do not match the photos on their website and are of inferior, shoddy manufacture. It's one of the instances where if it looks to be too good to be true...

August 7, 2025
Unprompted review
Rated 1 out of 5 stars

A front for cheap Chinese goods

Read all reviews, this site is a front for cheap imports from China, the clothing is not worth the 'reduced' price advertised. If you want to return anything they try to stall you, jump through hoops, and once agreed you'll need to send the item back to China!! At your own cost. I feel stupid for not doing the research beforehand, don't feel the same - DON'T ORDER ANYTHING

August 7, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid This Shop at All Costs. Misleading and Dishonest

I came across this website through an Instagram ad claiming the shop was closing down and offering high-quality items at half price. It was not advertised as a men’s store. I purchased two items via PayPal for added security.

Right after ordering, I became suspicious. The shop claimed they did not have my order, which didn’t make sense since I had clear proof of purchase. Communication was inconsistent and strange. I provided evidence of my order, but they acted as though they hadn’t received it. When I escalated the issue through PayPal, the seller claimed they’d had no contact from me at all, despite my messages via their website.

Eventually, the items shipped from China, not as expected. When they arrived, they were completely different from what was advertised. One item went straight in the bin due to poor quality. The other, meant to be a nice cotton dress, was actually a cheap polyester piece I now use as a nightgown.

This shop is extremely misleading and seems to be engaging in dishonest practices. I strongly recommend avoiding it.

July 24, 2025
Unprompted review
Rated 1 out of 5 stars

At least I got them

At least I got them, that's all the positive I can say, considering they must have come from the moon given how long it took. Moon, obviously not but definitely not the UK. UK front, somewhere else for fulfilment. I never thought they were gonna be a £150 pair of shades marked down to £30, to good to be true and all that but please for the love of god, don't give this unscrupulous company your money. Just poor and damn right false pricing. Mila Aviator. Shein sell the same for £4. Gota love hindsight.

July 29, 2025
Unprompted review
Rated 1 out of 5 stars

If I could put 0 stars I would

If I could put 0 stars I would. Rip off site. Shoes approx 3 sizes smaller than stated size and return process a huge faff. Appears respective UK website but clearly low quality cheap products from Asia. Avoid at all costs.

July 30, 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look