Gxpillows Reviews 130

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality, highlighting its comfort and supportive nature, which often leads to improved sleep patterns and reduced neck pain. Many consumers appreciate that the pillows maintain their shape and plumpness over time, providing lasting satisfaction and good value for money. However, some customers also noted issues with the durability of the pillows, with a few experiencing a collapse in the suspension system within a year, rendering them unusable. Additionally, a small number of people received parcels that were torn, with the product inside also damaged.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the comfort and support provided... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent quality... See more

Value for money

Customers express satisfaction with the value for money. Many reviewers found the pillows to be "worth every... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a pair of pillows as needed new ones as per usual they lose their plumbers. What a difference these pillows are never lost their support so ordered another pair for my sons bed.

Rated 5 out of 5 stars

I have used the suspension pillows for some years now so knowing this I placed a big order this time. I think it is vital to have new pillows regularly and these just work well for me giving me a c... See more

Rated 5 out of 5 stars

Comfortable pillow It's brilliant, I've bought so many pillows and they have been awful. This Gx pillow does exactly what it says and it's made in UK which is even better. Very cumfy I'm thinking... See more

Rated 5 out of 5 stars

I have had 3/4 Gx pillows over maybe 10+ years, have tried other pillows but go back to Gx. They are soft but supportive and extremely comfortable. The customer service is outstanding. I purchased a 2... See more


Company details

Information provided by various external sources

HI and welcome to Gx Pillows- I'm Alexander Miles and I’ve been designing furniture and other household delights for 30 years and have more recently stumbled upon something wonderful and unique with the Gx Suspension Pillow™. This world class (1st...


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

130 reviews

5-star
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1-star

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Love this pillow!

Love this pillow!
Like others have said, I've bought quite a few pillows trying to find a good one and always been disappointed. I absolutely love this pillow! I got the medium firm and it really is the most comfortable pillow I've ever experienced!

April 12, 2026
Unprompted review
Rated 2 out of 5 stars

Disappointed

Medium-Firm pillow retained its depth for almost 2 months, but is now far less supportive.
Not a total waste of money, but almost

April 7, 2026
Unprompted review
Gxpillows logo

Reply from Gxpillows

Good morning Stephen
I'm sorry to hear that you are disappointed with your Gx Pillows. I have asked for more information as I can't see you in our customer database and we haven't received any communication from you. It may be that a firmer Gx Pillow would suit your sleeping style. If you can get in touch we can sort that out for you.
Kind regards
Gx Pillows

Rated 5 out of 5 stars

Best night sleep

Im sleeping on a soft and firm pillow and i have to say its the best night sleep ever. The quality of the pillows are excellent and the customer service is amazing,

March 30, 2026
Unprompted review
Rated 2 out of 5 stars

Suspension collapsed within a year!


I purchased a pack of two on 29th June 2025 (from Amazon). They were very comfortable for the first few months. The suspension part has collapsed gradually and are now rendered useless. They have not even lasted a year.
I would not recommend.

March 26, 2026
Unprompted review
Gxpillows logo

Reply from Gxpillows

Good morning Gordon
I'm sorry to hear that you are disappointed with your Gx Pillows. I have asked for more information as I can't see you in our customer database and we haven't received any communication from you. It may be that a firmer Gx Pillow would suit your sleeping style. If you can get in touch we can sort that out for you.
Kind regards
Gx Pillows

Rated 5 out of 5 stars

Best pillows on the market!

I’ve struggled with pillows going flat time and time again. The amount of money we must of spent over the years is insane. We came across GX pillows and honestly it’s like sleeping on a cloud, worth every penny! Will be purchasing more for the family soon definitely!

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Congratulations on your beautiful…

Congratulations on the quality & beautiful workmanship of your pillows.
. The excellent quality of these pillows has helped to improve my sleep pattern.
Would definitely recommend them to friends & family. Great idea to have two different type of firmness in the one package.
Well done & many thanks for your excellent quality.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

LOVE LOVE LOVE THESE PILLOWS

LOVE LOVE LOVE THESE PILLOWS

Very pleased with my purchase.
Wow feel the quality and experience sleep better than I’ve ever had.
My head and neck are supported in a gentle and relaxed way.
Just drift into a deep sleep.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Soft, supportive and a great price.

I have had 3/4 Gx pillows over maybe 10+ years, have tried other pillows but go back to Gx. They are soft but supportive and extremely comfortable. The customer service is outstanding. I purchased a 2nd generation pillow and found it a little too deep, I spoke to Lee and they sent a slimmer version which is lovely. I also purchased a 'like down' pillow for a friend who always had unethical goosedown pillows, and she loves the Gx, and it is a 3rd of the price of her usual pillow. All prices are very good across the range. Great pillows.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Your pillows are fantastic

Your pillows are fantastic. I bought 3 medium soft and I get a good night's sleep after trying so many different makes. Keep up the good work.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Fab!

Only had the pillow three days and it’s the best sleep I have had in years! I have spent a fortune on the wrong pillows over the years and been desperate for a decent nights sleep that doesn’t wake me with neck and back ache and finally found them! Amazing! Couldn’t recommend more!

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Comfort and value

The first night I tried this pillow I slept so well and now I can’t sleep comfortably on my old pillows. Highly recommend these pillows which are good value.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Good value and comfort

Pillows just as advertised I usually have problems with Pillows but these fulfilled my expectations.
Evri lost the order but Kevin sent another as soon as we reported it.

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Love these pillows!

I am unexpectedly really pleased with these pillows. My husband wanted to try them as he said he spent the night chasing his pillow around. I was quite happy with the pillows we had, so did not expect to like them. But I was very wrong! They are so comfy, and I have so much more movement in my neck now, which in turn has assisted the aching I was getting in my shoulders. Both of us love this pillows.

August 9, 2025
Unprompted review
Rated 2 out of 5 stars

The design concept was not for me

The design concept was not for me. When the back of my head was lying flat in the middle of the pillow there was too much pressure on the back of my head as it felt like the pillow, from the straps mechanism, was pushing upwards. Shame as do appreciate it keeps its plumpness around the neck area. I tried the ‘Like down pillow’. Staff were v friendly on the phone when I sorted out the return process with no quibble.

August 13, 2025
Unprompted review
Rated 1 out of 5 stars

Look elsewhere- very poor experience with this product and company

Tried these for nearly two months to give them the benefit of the doubt I had after a few days. They did not help at all with my sore neck and felt very hard after an hour or two. I had the medium and soft versions but neither was good for me. I called the company and was just told that it was tough as I’d had them over 30 days - and they weren’t interested in any compromise or conversation. Save your money and look elsewhere- ver poor experience.

August 28, 2025
Unprompted review
Gxpillows logo

Reply from Gxpillows

Good afternoon Mr Spalding
Thank you for your feedback. We are delighted, and very proud, that our TrustPilot score is 4.6 and Excellent. In fact it was 4.7 before your review. This score is based on an excellent product and excellent customer service as you will see if you read our numerous 5 star reviews. 99.999% of our customers understand that having 30 days to try a pillow before returning it for a refund is ample time to know whether the pillow is suitable. Indeed you state that you knew it didn't help your sore neck after an hour or two. Despite that you decided to keep the pillow for 60 days before calling our Customer Service Team and demanding a full refund - with threats to call Trading Standards etc if your demands were not met. Unfortunately all businesses encounter customers such as you at some point, it goes with the territory, but we don't have to give in to threats or put up with poor behaviour. A polite and measured call from you would have been met by a quite different response but given your appalling attitude we determined to stand by our policy that 30 days is plenty of time to decide whether to keep a pillow or return it.
Yours sincerely
Gx Pillows

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