Gxpillows Reviews 

154
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and comfort of the pillows, noting how well they support the head and neck while providing a truly fantastic night's sleep. Many people mention that these supportive products have finally helped relieve long-standing neck pain and significantly improved their overall rest. Some reviewers were not happy with durability, noting that the pillows started to lose their shape and collapse after a few months of regular use. A few other people also felt that the items did not last long enough or involved unexpected return expenses when things went wrong.

What people talk about most

Product

Consumers find product to be extremely comfortable and supportive, with many reviewers noting a significant... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent craftsmanship and... See more

Value for money

Customers expressed great satisfaction with value for money, highlighting that the product is worth every... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had 3/4 Gx pillows over maybe 10+ years, have tried other pillows but go back to Gx. They are soft but supportive and extremely comfortable. The customer service is outstanding. I purchased a 2... See more

Rated 5 out of 5 stars

Excellent customer service. The pillow is amazing, I never realised how much difference it has made. For years I have suffered with a bad neck, not any more, the first morning I woke up pain free, to... See more

Rated 5 out of 5 stars

Congratulations on the quality & beautiful workmanship of your pillows. . The excellent quality of these pillows has helped to improve my sleep pattern. Would definitely recommend them to friends... See more

Rated 5 out of 5 stars

Great service and bought my 2nd pillow from GX as my last one had seen better days. Instant difference as had a bad neck ache and it went as soon as I started sleeping on my GX pillow. Highly recomm... See more


Company details

Information provided by various external sources

HI and welcome to Gx Pillows- I'm Alexander Miles and I’ve been designing furniture and other household delights for 30 years and have more recently stumbled upon something wonderful and unique with the Gx Suspension Pillow™. This world class (1st...


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

154 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(154)

37 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent supportive pillow

I have tried so many pillows in recent years and last year developed a pain in my neck which was worst in the morning. With the gx medium soft pillow I seem to get exactly the support I need and wake up comfortable! It's amazing

May 18, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing pillows

I had a stiff neck on the right side for several months. I had physiotherapy treatment for it, but it didn't improve.
After 2 nights using the pillow my neck was back to normal.
These pillows are amazing and it is like lying on a cloud.

May 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent pillows

Excellent pillows. It did take a few purchases of other pillows before we finally found these very comfortable pillows. Supportive and a great nights sleep. Could not fault the service. All round great company .

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent pillow

For most of my life I’ve been a very poor sleeper. Whilst this pillow hasn’t “cured” me, it has improved my sleep 100%. I am on holiday at the time of writing and didn’t bring it with me - my sleeping has been abysmal - so next holiday it comes with me! I will be buying another too!

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Comfortable pillow

Comfortable pillow

It's brilliant, I've bought so many pillows and they have been awful. This Gx pillow does exactly what it says and it's made in UK which is even better. Very cumfy I'm thinking about getting another one.
Thank you.

April 21, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent pillows

Excellent pillows, have purchased the medium soft over many years and would not sleep on any other pillow. Always sleep well. The company are helpful and dedicated with good customer relations.

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

Pretty good!

I can’t quite believe that headaches I’d been experiencing for some time on waking have now resolved since I bought a GX pillow!! Proof of the eating is in the pudding so thanks!

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent pillows providing comfort for superb sleeping.


I have used the suspension pillows for some years now so knowing this I placed a big order this time. I think it is vital to have new pillows regularly and these just work well for me giving me a comfortable nights sleep.
The order was placed and acknowledged and proceeded swiftly to dispatch the pillows given a thick polythene wrap per pair and sent to the logistics company. This was not the best as two of my parcels were torn one right through to the pillow inside. I would seriously consider changing to a different logistics company that takes more care as the packaging was more than adequate.

April 21, 2025
Unprompted review
Rated 5 out of 5 stars

Best pillow ever bought and believe me…

Best pillow ever bought and believe me I’ve tried a few!
So soft, comfortable and
supportive.
No more achy shoulders or neck pain.
Holds its position perfectly.
Just turn it over every day.
I’m really delighted with it especially as I’ve been ill lately and it’s so comforting.
Definitely ticks all the boxes for me.

April 28, 2025
Unprompted review
Rated 1 out of 5 stars

Medical Check First

I bought two of these recently for myself and my husbnd. After a few days both of our necks were hurting. My plllow caused pain from my neck which radiated to the top of head and I could not sleep. I would not recommend these unless you have had a word with your doctor first.

April 14, 2025
Unprompted review
Gxpillows logo

Reply from Gxpillows

Good afternoon
I’m sorry that you didn’t get on with your pillows, unfortunately while 99% of customers are delighted with them, they don’t suit everyone which is why we offer a 30 night comfort guarantee. If you found them uncomfortable you just needed to call our Freephone number to return them for an exchange or a refund. Please get in touch with our Customer Seevices and they will help resolve this for you.
Kind regards
Gx Pillows

Rated 5 out of 5 stars

Great service and comfy pillow

I ordered a twin pack of suspension pillows but only one was delivered (this was due to a courier issue). I contacted Gx Pillows and a replacement pillow arrived the next day. In the meantime I've had a very good night's sleep on the pillow I already had. It's early days but so far I'm happy with my purchase and would recommend.

March 22, 2025
Unprompted review
Rated 5 out of 5 stars

The Future of Pillows

Received my pillows the day after dispatch, I had a few just to experiment and they are by far the best pillows I’ve ever laid on, I’ve fallen in love with the medium firm, doesn’t go flat like all the other pillows and is very very comfortable, I used to use 3 pillows but with this I’m only having to use the one and everyone loves it (I’ve shown it off to a few of my mates who also can’t get over it) 10/10 would buy again they’re amazing

February 8, 2025
Unprompted review
Rated 5 out of 5 stars

The most comfortable pillow I have ever slept on.

I have been diagnosed with cervical spondylosis which causes me a lot of neck pain & I was having trouble finding a pillow that was comfortable. I came across these pillows on the web &, having read about the way they were developed, I decided to try them. I ordered the twin pack of one medium & one soft as I was not sure which would be right for me. The medium firm was too hard but the medium soft is absolute bliss! It is far & away the best pillow I have ever slept on. The service from the company has also been first class & they are quite happy to take back the firm pillow & refund the cost.

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

Came across these pillows by chance and…

Came across these pillows by chance and have been using them the past month

I wasn't convinced to start with as it wasn't my usual style of pillow but boy was I wrong!

These pillows are so comfortable and great for when I've had a long day would wholly recommend

September 20, 2024
Unprompted review
Rated 1 out of 5 stars

Uncomfortable GX Suspension Pillow

I recently purchased a pack of 2 medium soft GX suspension pillows. I had just watched the TV programme promoting these pillows. They sounded like the next best thing since sliced bread. However I think this programme presentation was all hype, with a good actor ‘selling’ them. I found the pillow to be very uncomfortable and not as described. It has far too much filling in it which causes the head to be raised . The head has to be kept in the centre of the pillow due to the straps. My neck pain worsened after the first and last time of using the pillow. I returned them the following day. Almost 2 weeks later I am still awaiting my refund.

July 18, 2024
Unprompted review
Gxpillows logo

Reply from Gxpillows

Thank you for your review. We understand that the Gx Suspension Pillow isn't for everyone. Unfortunately you didn't purchase your pillows from us, you purchased from a TV shopping Channel and we have no control over their returns or refunds. If you had purchased from us you would have had a refund immediately you returned the pillow.
Kind regards
Gx Pillows

Rated 5 out of 5 stars

I’ve found the Medium pillow the…

I’ve found the Medium pillow the perfect compromise between firm and soft for me. Very comfortable, and I’ve tried several different pillows as a result of having a bad upper back/neck following a work injury.

May 17, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look