Gxpillows Reviews 

154
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and comfort of the pillows, noting how well they support the head and neck while providing a truly fantastic night's sleep. Many people mention that these supportive products have finally helped relieve long-standing neck pain and significantly improved their overall rest. Some reviewers were not happy with durability, noting that the pillows started to lose their shape and collapse after a few months of regular use. A few other people also felt that the items did not last long enough or involved unexpected return expenses when things went wrong.

What people talk about most

Product

Consumers find product to be extremely comfortable and supportive, with many reviewers noting a significant... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent craftsmanship and... See more

Value for money

Customers expressed great satisfaction with value for money, highlighting that the product is worth every... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had 3/4 Gx pillows over maybe 10+ years, have tried other pillows but go back to Gx. They are soft but supportive and extremely comfortable. The customer service is outstanding. I purchased a 2... See more

Rated 5 out of 5 stars

Excellent customer service. The pillow is amazing, I never realised how much difference it has made. For years I have suffered with a bad neck, not any more, the first morning I woke up pain free, to... See more

Rated 5 out of 5 stars

Congratulations on the quality & beautiful workmanship of your pillows. . The excellent quality of these pillows has helped to improve my sleep pattern. Would definitely recommend them to friends... See more

Rated 5 out of 5 stars

Great service and bought my 2nd pillow from GX as my last one had seen better days. Instant difference as had a bad neck ache and it went as soon as I started sleeping on my GX pillow. Highly recomm... See more


Company details

Information provided by various external sources

HI and welcome to Gx Pillows- I'm Alexander Miles and I’ve been designing furniture and other household delights for 30 years and have more recently stumbled upon something wonderful and unique with the Gx Suspension Pillow™. This world class (1st...


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

154 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(154)

37 reviews in the last 12 months

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Rated 4 out of 5 stars

Hi bought these pillows 1st generation…

Hi bought these pillows 1st generation are excellent,so after a couple of years have decided to renew them hopefully they are just as good,will give my review after receiving my new ones.

April 25, 2024
Unprompted review
Gxpillows logo

Reply from Gxpillows

Hi Philip
Thank you for your review. We are surprised that you haven't been in touch with us directly so we could sort this out for you. We did have a temporary change to our fabric supply back last summer when you purchased your pillow - you'll remember there was a container ship stuck in the Suez canal - that ship had some of our fabric on it! You'll be pleased to know that it was only temporary and we are now back to the original fabric. I will get our Dispatch Team to send out a replacement pillow for you today. If I could ask that you please always approach the retailer first to enable them to remedy the situation before leaving a negative review - negative reviews are hugely damaging to businesses and we are all trying our best.
Many thanks
Gx Pillows

Rated 4 out of 5 stars

Worth a go BUT !

I bought two 2nd generation medium-firm GX suspension pillows on the 14/11/2023 , after having seen these advertised & demonstrated on the Ideal World shopping channel. Close to 40 years ago I suffered damage to my neck, after a motorcycle accident that was gradually accentuated over the years due to having to monitor a series of terminals that has further worn away at the neck vertebrae & Cartledge, culminating in excoriating neck pain & headaches, often lasting days & having to rest in bed. Yes , these do work in alleviating neck pain & headaches, but my only criticism is that, though turning the pillow every day, the one pillow I use is considerably flatter after less than 4 & a half months of use, than the one unused pillow I have yet to use.

April 3, 2024
Unprompted review
Rated 4 out of 5 stars

Fab pillows but......

These pillows are AMAZING for the first 8 weeks (ish), then they unfortunatley go like any other pillow and leave a huge welt in where your head lies and no amount of plumping sorts it out. Having said that, i love them so much for the first 2 months that i have taken to buying them every few months. At first they are first and soooo plump but do soften and flatten after a few weeks.

March 24, 2024
Unprompted review
Rated 1 out of 5 stars

I'm baffled by the fulsome reviews of…

The one star review is for the pillows not the customer service.
Frankly I'm baffled by the fulsome reviews of Gx
pillows, to me they are no better though much more expensive than any other pillows that we've had.
Good customer service in that the Medium Firm gave me a headache and for the price of postage I was sent a Medium Soft but really whilst it's alright, it's nothing special.
My husband who was initially ok with his pillow has
now gone back to his previous one.
Order no121260

January 23, 2024
Gxpillows logo

Reply from Gxpillows

Hello Margaret, thank you for your feedback. I have PM'd you asking for more details because your name doesn't appear in our customer database. Irrespective of that I am surprised that you would leave a 1 star review when you mention that you had good customer service. It seems that you found the Medium-firm uncomfortable so we sent you a Medium-soft to try (at just the cost of the postage). We understand that not everyone finds the Gx Pillow suitable, if you didn't like either pillow you could have returned them to us for a refund under our 30 night comfort guarantee. I do think that level of service deserves better than 1 star?

Rated 5 out of 5 stars

The best pillows I have ever used

The best pillows I have ever used. Have always needed at least two pillows, sometimes up to four. I always bought cheaper ones, thinking well I can replace them more often. But my neck started hurting.
I saw these on Ideal World a few years ago, enjoyed the story, ordered. Wow! From night one I used just one and slept like a top. And as I'm single, and have a double bid, I swap the pillow each night for the other one (they come in packs of two). Plus I always buy when 2 for £30 offer is on so have a brand new pair, still packaged and ready to go if needed. I would even pay the £60 cost if they didn't run the offer any more.
I use a pillow protector under the pillow case as these aren't machine washable (how about considering this GX?), but I probably replace the pillows every year. So at about 75p a week for an amazing sleep, why wouldn't you even give them a go.
I would never ever ever buy any other pillows. Ever! When I replace mine every year, I do then machine wash the old ones, cover them, and the cats get another year out of them to sleep on, so nothing is wasted. The cats sleep a full night on them too!
Thanks GX Pillows. Keep up the great work.

January 20, 2024
Unprompted review
Rated 5 out of 5 stars

Love mine

I developed the habit of sleeping on a pile of pillows as a child....having frequent cold. 60 years later, my neck finally started to object to this practice and I tried single pillows....not quite enough, or too brick like, resulting in sore ears! A Gx medium firm was a huge improvement. I have had it 18/12 and, despite fluffing and turning, it is definitely flatter. Time to save up for a replacement. No substitutes for me ;)

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service! The pillows did not meet my needs, but might be perfect for others. This company is thrust-worthy and fulfill their 30 day money back guarantee , so I would not hesitate to try their pillows, especially the firmer version if you are a side sleeper.

November 20, 2023
Unprompted review
Rated 5 out of 5 stars

Susan was amazing!

Bought the medium soft GX pillows and have used them for a week but unfortunately it didn’t meet my needs. I called the company this morning but got voicemail, a very lovely lady called Susan just rang me back. She was incredibly helpful and resolved my issue immediately. Very professional, caring and excellent customer service support received. Thank you so very much!

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

Great pillows

Had mine for around 12 months and still in good shape and really comfy. Definitely helps me get a good night's sleep.

September 4, 2023
Unprompted review
Rated 5 out of 5 stars

Sleep made better

After purchasing these pillows at a very resonable price. My wife and I, who sufer from athrities, both agree that we have slept much better than for many a year. With less pain when waking in the morning and much refreshed.
Many thanks for our 4 no pillows.

August 29, 2023
Unprompted review
Rated 5 out of 5 stars

High quality material, extremely comfortable.

The support and comfort provided by this pillow is exceptional. It supports my head and neck perfectly. I wake up feeling refreshed and without any stiffness. Its easy to see that the pillow is made of very high quality material. The design ensures the pillow does not loose shape over time. Since using a Gx pillow I have noticed a increase in my quality of sleep, and I can confidently say it's the best pillow I have ever owned.

June 29, 2023
Unprompted review
Rated 5 out of 5 stars

The best pillows of my lifetime

I am 75 years of age and can honestly say GX pillows are the best I've ever slept on. With most pillows your head will sink in and almost muffle your breathing but these hold your head so nicely. I've been back for more to use in my motorhome well worth the price.

June 14, 2023
Unprompted review
Rated 5 out of 5 stars

Best pillows ever 😍👍💋

I have had mine at least 4 years now, they are still like new. I turn and fluff them up every night. I am going to order the GX3 pillows and see how they feel. I have a silly question do they work better with a pillow case on or off? Also should I be using 1or both?

May 29, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic

I have tried all sorts of different pillows as I have suffered from rheumatoid, arthritis and Osteo arthritis in my spine for several years now and I can tell from first use of 1 or 2 pillows if they will help, last night was my first time using your medium-firm pillow and wow I can’t believe how perfect this pillow was for me, I had the best nights sleep I have had in years and believe me I don’t comment on anything after only using once, honestly it is amazing and I hope it will carry on being so good, believe me I will review again after I have used for a while, I can’t thank GX pillows enough and I pray it carries on regards Dave

May 13, 2023
Unprompted review

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