Gym and Fitness Reviews 

4,265
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 424 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, finding them well-built and perfectly suited for their needs. Many people highlight the excellent customer service, with staff described as helpful, knowledgeable, and professional, providing great communication throughout the process. Reviewers also frequently commend the efficient delivery service, noting that orders arrive quickly and are well-packaged, often with good updates on their progress. However, some customers also noted occasional issues with the delivery experience, such as unexpected delays or a lack of prior notification before arrival. A few other people also felt that some products arrived with missing or misaligned parts, or damaged packaging.

What people talk about most

Product

Customers had positive experiences with product, consistently praising its excellent quality and robust... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and efficient... See more

Quality

Reviewers highlight positive aspects of quality, with many consumers praising the excellent build and... See more

Staff

Customers consistently note positive experiences with staff, describing them as professional, knowledgeable,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the helpfulness and professionalism... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Johnathan was extremely helpful and patient providing various quotations promptly. Once I made the purchase I was kept informed throughout the delivery process. Item was very well packaged and th... See more

Company replied

Rated 5 out of 5 stars

These guys are experts, were very helpful assisting me in choosing the equipment suitable for the uses I needed, which did not result in them suggesting the most expensive item, quite the opposite. On... See more

Company replied

Rated 5 out of 5 stars

Delivery was prompt, the C20 was exactly as expected. It is solid and smooth, worth every cent!! Construction took time, but we did it in about 10 hours, the instructions were good, we had some help... See more

Company replied

Rated 5 out of 5 stars

I have had a great experience with Gym and Fitness in building my home gym. I initially bought a Force USA X15 workout station, the core of my home gym with attachments and weight plates. I can do... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Fitness Equipment Wholesaler
  3. Sporting Goods Store

Written by the company

Australia's largest supplier of Gym Equipment at the best pricing. 14-Day Change Of Mind Policy. Click to see our home gyms or commercial range.

Gym and Fitness. We want to help you live a fit and healthy lifestyle!

Written by the company

We stock a wide range of gym equipment, with strength equipment, cardio, cross training and so much more.
We've assembled a team of qualified trainers to help you find the most suitable equipment for your home gym, studio or commercial gym, keeping your budget, lifestyle and fitness goals in mind. Our awesome team is always keen to help, so please call us to discuss your needs.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(4,265)

390 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service from…

Excellent customer service from Jonathan at Gym and Fitness. He was extremely helpful, knowledgeable, and professional throughout my sales enquiry. Jonathan took the time to answer all my questions and made the entire process easy and enjoyable. Highly recommend both Jonathan and the team at Gym and Fitness.

May 1, 2026
Unprompted review
Gym and Fitness logo

Reply from Gym and Fitness

Hi Bruce,

Thank you so much for this wonderful feedback! We are happy to hear that Jonathan provided such a high level of service during your sales enquiry. Thank you for your support and we hope to hear from you again soon.

Happy training!
GAF Team

Rated 5 out of 5 stars

I had to call customer service for my…

I had to call customer service for my order and received fantastic assistance from Valerie. Highly recommend Gym and Fitness for trustworthy purchases.

April 27, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Jason,

Thank you so much for highlighting your experience. We are incredibly proud of our team and it is wonderful to know that Valerie was able to provide you with such fantastic assistance.

We truly appreciate your recommendation and your trust in Gym and Fitness.

Happy training!
GAF Team

Rated 5 out of 5 stars

Great customer service

Great customer service, quick delivery and a great product

April 22, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Adam,

Thank you for taking a minute to share your thoughts on your purchase with us. We appreciate the support and we look forward to seeing you again.

Happy training!
GAF Team

Rated 5 out of 5 stars

Delivery was fast

Delivery was fast. Items were as described. Happy so far!

April 23, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Zoe,

Thank you for your feedback. Knowing that you are happy with your purchase so far is wonderful to hear and we appreciate you taking the time to share your experience.

Happy training!
GAF Team

Rated 5 out of 5 stars

Great value

Purchased the Centr Body Weight home gym machine. Great price, ease of ordering and delivery to Tasmania in a week. Easy to assemble and so far, working like a dream.

April 22, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Adam,

Thank you for sharing your experience. We are delighted to hear that your new Centr Body Weight home gym has met your expectations and that delivery was smooth as well.

We truly appreciate your support and wish you the very best on your fitness journey!

Happy training!
GAF Team

Rated 5 out of 5 stars

Very prompt and responsive

Very prompt and responsive. Equipment arrived in good time and quality met expectations.

April 9, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Richard,

Thank you so much for the positive feedback. We are pleased to hear that you were satisfied with our service and that the equipment met your quality expectations.

Happy training!
GAF Team

Rated 5 out of 5 stars

Easy to deal with and super-proactive…

Easy to deal with and super-proactive reps who helped me work out a great deal with the equipment I was after.

April 23, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Travis,

Thank you for your amazing feedback! We're glad to hear you had a great experience with the team and we hope to hear from you again in the future.

Happy training!
GAF Team

Rated 5 out of 5 stars

Easy to purchase

Easy to purchase, great prices, fair shipping costs. Amazing selection.

April 17, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Shern,

Thank you for sharing your feedback. It's great to hear we tick the boxes and we appreciate your time sharing this with us.

Happy training!
GAF Team

Rated 5 out of 5 stars

Delivered on time and package was well…

Delivered on time and package was well packed.
The bench is of excellent quality.

April 14, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi David,

Thanks so much for your kind words! We're really glad to hear everything arrived on time and in great condition. It’s awesome to know you’re happy with the quality of the bench. Thanks for your support!

Happy training!
GAF Team

Rated 2 out of 5 stars

This purchase was ok but a recent…

This purchase was ok but a recent larger outlay we made on one of their Saunas ($5k) resulted in very little post sale service nor offer of adjustment when we contacted them about the sauna requiring a direct circuit (ie, an additional considerable expense as advised by the electrician). This was not disclosed on their website or during the purchase but later confirmed by them over the phone. They are very focussed on the sale but not much afterwards. Requested a cash adjustment to compensate for the omission but heard nothing since.

April 14, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Greg,

Thank you for your review, we are glad to hear that your recent purchase went well and that you're happy with the product!

We are sorry to hear that you are unhappy with your sauna purchasing experience and as discussed, we encourage you to pursue this directly with the Revel team as this was purchased directly from them through their website.

If there's anything that we can help you with please don't hesitate to reach out to us here at GAF and we will gladly assist you :)

Happy training!
GAF Team

Rated 5 out of 5 stars

I always enjoy purchasing from Gym &…

I always enjoy purchasing from Gym & Fitness. I like the personal engagement and desire to service their customers needs.

April 13, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Jarryd,

Thanks so much for your kind words! We really appreciate your continued support and are glad to hear you enjoy shopping with us. Providing a personal and helpful experience is something we truly value, so it’s great to know that’s coming through. We look forward to helping you again in the future!

Happy training!
GAF Team

Rated 5 out of 5 stars

The C20 is an incredible machine

The C20 is an incredible machine. It's amazing quality and very happy with our purchase. Jonathan from the sales team was extremely helpful and communication was great. Would definitely recommend.

April 17, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Melanie,

Thanks so much for your kind words! We’re thrilled to hear you’re loving the C20 and that it’s living up to expectations in both quality and performance.I’ll be sure to pass your feedback on to Jonathan. He’ll really appreciate the shoutout!

Happy training!
GAF Team

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with. And communication was great.

April 13, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Bobby,

Thanks so much for the kind feedback! We’re really glad to hear you found everything easy to deal with and that communication was great throughout the process. We appreciate your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Very happy with my G6

Very happy with my G6, the guys were great to deal with and very helpful.
Quality products and sevice

April 14, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Matthew,

Thanks so much for the great feedback! We’re really happy to hear you’re enjoying your Force USA G6 and that the team was helpful along the way. It’s great to know the quality and service met your expectations. We really appreciate your support and hope you get plenty of great workouts out of it!

Happy training!
GAF Team

Rated 5 out of 5 stars

Great quality equipment

Great quality equipment at a very reasonable price. Delivery was quite fast once it left the warehouse and after sales assistance was surprisingly good.

April 8, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Kat,

Thanks so much for your kind feedback! We’re really pleased to hear you’re happy with the quality of the equipment and found the pricing reasonable. It’s also great to know delivery was fast once it left the warehouse and that our after-sales support exceeded expectations. Thanks again for your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Quick dispatch

Quick dispatch, and the item arrived in perfect condition

April 7, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Dan,

Thanks so much for your feedback! We’re really glad to hear your order was dispatched quickly and arrived in perfect condition. Enjoy your new gear, and we hope to assist you again soon!

Happy training!
GAF Team

Rated 5 out of 5 stars

Lachy was fantastic to deal with

Lachy was fantastic to deal with. Offered info on the equipment, and was patient as i took my time to consider the purchase.

Service at the warehouse is smooth and friendly, the whole experience is always great.

Range of equipment is amaxing and the showroom is really well presented and welcoming.

Thanks and see you on the next one!

April 12, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Jack,

Thanks so much for the amazing feedback! Great to hear Lachy looked after you and made the process easy and patient while you were deciding. We’re also really glad you enjoyed the showroom experience and smooth warehouse service. We appreciate your kind words and support. We’ll be here when you’re ready for the next one!

Happy training!
GAF Team

Rated 5 out of 5 stars

Exactly what I was after and delivery…

Exactly what I was after and delivery was quick

April 9, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Scott,

Thanks for the great feedback! Really glad to hear it was exactly what you were after and that it arrived quickly. We appreciate your support!

Happy training!
GAF Team

Rated 5 out of 5 stars

Great product

April 6, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Sam,

Thanks so much for your feedback! Really glad to hear you’re happy with the product.

Happy training!
GAF Team

Rated 5 out of 5 stars

Great business to deal with

Great business to deal with. Quick response, fast shipping and quality gear.
Thanks team.

April 10, 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Rob,

We appreciate the great feedback! Glad to hear everything arrived quickly and you’re happy with the gear. Thanks for your support!

Happy training!
GAF Team

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