I've wanted a Gymproluxe for a while and it's very much worth it. I've had it for just over a week and it's making a visible difference already as well as feeling great and stronger too. Highly recom... See more
Company replied
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See what reviewers are saying
I bought this for both myself and my disabled sister (she has Secondary Progressive Multiple Sclerosis). She cannot get to the gym with only one functioning leg. This is a great gateway for bot... See more
I have just started using the Gymproluxe, it's been a long time since I've been at the gym and was a bit sceptical at first but I'm very impressed, you can train all the specific body points, sav... See more
Company replied
Seemed a little slow to dispatch the product after ordering, i did receive the item though after 4 days which isnt too bad. First impressions very good, ive used the product for a little over a week s... See more
Company replied
Company details
Written by the company
We create exercise equipment that allows you to travel anywhere and can be used by anyone no matter your fitness level. We continue creating elegant but innovative equipment to encourage health and well-being in the lives of people everywhere--no excuses. With over 150,000 users and counting we are on the right track in making fitness more assessable for everyone.
We are proud to offer a lifetime guarantee on all our bands ✅
FREE 2-3 day shipping on all orders
We're so confident that you'll love our products, that we offer a 30-day money back guarantee - no questions asked!
Contact info
United Kingdom
- support@gymproluxe.com
- gymproluxestore.com
You should know
4.4
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Plenty of online support.
Simple process.Ordered online and delivered within day's.
June 4, 2026
Unprompted review
Reply from Gymproluxestore
Hi Terry,
Thank you for your review!
We're so pleased to hear you found the ordering process simple and that your delivery arrived quickly. It's also great to know you've found the online support helpful 🙌
Thank you for choosing Gymproluxe and for taking the time to share your experience.
amazing bit of kit highly recommend
amazing bit of kit highly recommend, game changer
June 1, 2026
Unprompted review
Reply from Gymproluxestore
Hi Seamus,
Thank you for the fantastic review!
We're delighted to hear you're loving your Gymproluxe system and that it's been a game changer for you 💪🔥
Thank you for your recommendation and support — it means a lot to us.
Didn't ship order on time due to stock…
Didn't ship order on time due to stock issues. Didn't provide any updates until prompted. Order cancelled.
May 28, 2026
Unprompted review
Reply from Gymproluxestore
Hi David,
Thank you for your feedback, and we're sorry to hear about your experience.
We completely understand your frustration regarding the stock delay and the lack of proactive communication. Whilst stock availability can occasionally change unexpectedly, we appreciate that better updates from us would have helped manage expectations.
We're sorry that we weren't able to fulfil your order as originally planned and that this ultimately led to you cancelling. Your feedback has been noted and will be shared with the team as we continue working to improve our communication processes.
Great service and helpful people
Great customer service from helpful people
June 4, 2026
Unprompted review
Reply from Gymproluxestore
Hi Jonny,
Thank you for your review!
We're so pleased to hear you've had a positive experience with our customer service team. Providing helpful and friendly support is something we take great pride in, so your feedback means a lot to us 🙌
Thank you for your support and for choosing Gymproluxe.
Absolute joke
Absolute joke, advertising a book being sold only to be told afterwards it's a digital download. And for a free mystery gift of £50 what a load of crap.
Terrible company
June 4, 2026
Unprompted review
Reply from Gymproluxestore
Hi Greg,
Thank you for taking the time to share your feedback, and we’re sorry to hear that your experience has not met your expectations.
To clarify, the product description does state that the book is delivered as a digital download. We understand this may not have been clear at the time of purchase, and we apologise for any confusion this may have caused.
We always aim to be transparent and improve clarity in our communications, and your feedback will be shared with our team for review.
If you ever need anything, feel free to reach out to us at support@gymproluxe.com.
Best,
GymProLuxe Team 💪
Order not yet received
I ordered and paid 14 days ago. They are still assembling my order and have not dispatched it yet. Seems that they are selling things that they don’t have.
June 4, 2026
Unprompted review
Reply from Gymproluxestore
Hi Robert,
Thank you for taking the time to leave your feedback, and we’re very sorry for the delay in receiving your order.
We understand how frustrating it is to be waiting longer than expected, and we sincerely apologise for any inconvenience this has caused. This is not the experience we want for our customers.
Please be assured that we have already reached out to you directly to help resolve this as quickly as possible and to provide you with a clear update on your order status.
We appreciate your patience and the opportunity to make this right for you.
Best,
GymProLuxe Team 💪
Beware if you go onto the website and…
Beware if you go onto the website and don't buy you get bombarded with unwanted emails..
They are scumbags..
BEWARE..
June 3, 2026
Unprompted review
Reply from Gymproluxestore
Hi David,
Thank you for sharing your feedback, and we’re sorry to hear that you feel this way.
We understand that receiving emails you did not intend to sign up for can be frustrating. Our email communications are only sent to users who have either subscribed, created an account, or engaged with our website offers, and we always aim to keep these to a reasonable and relevant level.
If you no longer wish to receive emails from us, you can easily unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any of our emails, and your preferences will be updated immediately.
We’re sorry for any inconvenience caused and appreciate you bringing this to our attention.
If you need assistance, feel free to reach out to us at support@gymproluxe.com.
Best,
GymProLuxe Team 💪
The system itself does what it says on…Does what it says on the tin but with limitations
The system itself does what it says on the tin.
Seems well built and robust and doesnt feel like it will break any time soon.
My only issue is that the width between the plastic clamps for tension bands is not wide enough to promote a good posture and position for the exercises you would use this device for.
For example, if you are doing:
Bench press the clamps sit against your shoulder blades which is uncomfortable.
Curls your feet should be a hips width apart but this forces them together.
I would like to say that this is because i am broad but my 15yr old son has the same problems and so does my 10st wife so it is blatently a design flaw.
I have tried looking through the accesories and they is also no option to buy (or at the point of purchase) a wider belt.
June 4, 2026
Unprompted review
Reply from Gymproluxestore
Hi Mike,
Thank you for taking the time to leave such detailed feedback.
We're pleased to hear you're happy with the build quality and overall robustness of the system. We also appreciate your comments regarding the belt width and positioning during certain exercises.
Whilst the current design works well for the vast majority of users, we understand that individual body shapes, training preferences, and exercise mechanics can vary. Feedback like yours is incredibly valuable and helps us continue evaluating future product improvements and accessory options.
Thank you again for your balanced and constructive review.
Only had it two weeks and already…
Only had it two weeks and already starting to feel a difference
May 24, 2026
Unprompted review
Reply from Gymproluxestore
Hi there,
Thank you for your review!
That's fantastic to hear 🙌 It's amazing how quickly consistent training can start to make a difference, and we're delighted you're already feeling the benefits after just two weeks.
Keep up the great work — we're excited for you to see what the next few weeks bring 💪🔥
I ordered the Pilates reformer over 2…
I ordered the Pilates reformer over 2 weeks ago and it is faulty thus unable to build and use. Customer support has been very slow and appear to be stalling so it has been very frustrating! No further forward
On the plus side I have the resistance bands and they are excellent
I will leave another review if and when this finally gets sorted
June 2, 2026
Unprompted review
Reply from Gymproluxestore
Hi Rachael,
Thank you for taking the time to share your feedback.
We're very sorry to hear about your experience with the Pilates Reformer and understand how frustrating it must be to receive a product that cannot be assembled and then face delays while trying to resolve the issue.
This is certainly not the level of service we aim to provide, and we sincerely apologize for the inconvenience and the time it has taken to reach a resolution.
We have reached out to you directly and are actively working with you to resolve this matter as quickly as possible. Our team is arranging the next steps and will continue to keep you updated throughout the process.
We do, however, appreciate your positive comments regarding our resistance bands and are pleased to hear that you've been enjoying those.
We hope to turn this experience around and earn a more positive review once the matter has been fully resolved.
Best,
GymProLuxe Team 💪
Really glad I can finally bring the gym home
Really glad I can finally bring the gym home and end my gym membership. The Band & Bar Set 2.0 has been a solid addition, and easy to use, feels sturdy, and fits perfectly into my routine without taking up space. I’ll definitely be buying the accessory pack to supplement it and get even more out of the setup. Overall, a great experience so far.
May 30, 2026
Unprompted review
Reply from Gymproluxestore
Thank you so much for your fantastic review!
We're delighted to hear that the Band & Bar Set 2.0 has become such a valuable part of your fitness routine and is helping you bring the gym experience home. It's great to know that you're finding it easy to use, sturdy, and space-efficient.
We're also excited to hear you're considering the accessory set to expand your workout options even further.
If you ever need anything, feel free to reach out to us at support@gymproluxe.com.
Best,
GymProLuxe Team 💪
Exactly as described …
Exactly as described and arrived within a couple of days and was able to use strait out of the box.
Have only used it for a few days and have noticed the diference in body already.
May 31, 2026
Unprompted review
Reply from Gymproluxestore
Hi A,
Thank you for taking the time to leave such a wonderful review!
We're delighted to hear that your order arrived quickly, was exactly as described, and that you were able to get started straight out of the box.
It's especially rewarding to hear that you've already begun noticing positive changes after just a few days of use. Consistency is key, and we're thrilled that the Band & Bar Set is helping you on your fitness journey.
If you ever need anything, feel free to reach out to us at support@gymproluxe.com.
Best,
GymProLuxe Team 💪
Emailed several times and no response
Emailed several times and no response. Never received tracking details for my order. Ordered on the 27th day time. Still nothing. Wish I had checked the recent reviews before ordering. Not impressed at all.
May 30, 2026
Unprompted review
Reply from Gymproluxestore
Hi Jane,
Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience.
We completely understand how frustrating it must be not to have received your tracking details or a response, and this is certainly not the level of service we aim to provide.
We’ve requested additional information to help us locate and review your order as quickly as possible.
Please kindly respond to our request or contact us directly at support@gymproluxe.com, so we can assist you and resolve this matter as quickly as possible.
Best,
GymProLuxe Team 💪
I did get an email about my situation…
I did get an email about my situation with videos as to how to use the product from Marco. Many of the videos showed someone on their knees doing certain exercises, I have a problem with my knees and my mobility is not the best. I just can’t do what I need to do to get use of the gym.
May 28, 2026
Unprompted review
Reply from Gymproluxestore
Hi Jeff,
Thank you for taking the time to share your feedback, and we’re sorry to hear that the exercises provided so far haven’t been suitable for your mobility needs.
We’ve sent you a response via email to further assist and explore alternative exercises that may better suit your situation.
Please feel free to reply to that email so we can support you further.
Best,
GymProLuxe Team 💪
Really good experience
I don't really have time for the gym anymore but really needed to workout and decided to take the leap and get the Gymproluxe and in all honesty, with the right exercises gives me all the good workouts feelings i had when at the gym in the past :)
June 1, 2026
Unprompted review
Reply from Gymproluxestore
Hi Scott,
Thank you so much for sharing your experience.
We’re glad to hear that Gymproluxe has been a great fit for you and that, with the right exercises, it’s helping you get the same good workout feeling you had at the gym. That’s exactly what we aim for, especially for those with busy schedules.
If you ever need anything, feel free to reach out to us at support@gymproluxe.com.
Best,
GymProLuxe Team 💪
Every good equipment already feeling…
Every good equipment already feeling better and fitness improving
May 31, 2026
Unprompted review
Reply from Gymproluxestore
Hi Steve,
Thank you for your review!
We're so pleased to hear you're already feeling the benefits and noticing improvements in your fitness 💪 That's exactly what we love to hear.
Keep up the fantastic work and thank you for choosing Gymproluxe 🙌
Reply from Gymproluxestore
Hi Jim,
Thank you for your fantastic review!
We're delighted to hear the system is helping you work towards your personal fitness goals and that it's proving to be the perfect fit for your training needs 💪
Wishing you continued success on your fitness journey, and thank you for your support!
Product is very good, customer service is non-existent
Product is very good and works well. Rating would be much higher but customer service is non-existent. I have not been provided with my paid for access to the Premium version of the App despite buying the product in January 2026. I have emailed multiple times, messaged on the App and had no response to any of my requests. I don’t want to go as far as indicating there is misselling to Amazon as I am happy with the product itself but when I have paid for something I expect it to be delivered. Hopefully the Customer service team see this and can rectify.
May 29, 2026
Unprompted review
Reply from Gymproluxestore
Hi Daryl,
Thank you for taking the time to share your feedback, and we’re really pleased to hear that you find the product very good and that it works well for you.
We’re truly sorry to hear about your experience with accessing the Premium version of the App and the lack of response to your previous messages.
We have reached out to you directly, and our team is actively looking into this for you.
We are very happy to help and will make sure this is resolved for you.
Best,
GymProLuxe Team 💪
Very bad shipping and communication
Order is now delayed by 5 days and customer service did not contact me to inform me that the date they advertised as when it would arrive, was completely and totally wrong. I would have appreciated a heads up or an email that it would take a week to ship the product. If I had known that, I probably would not have bothered to order it.
May 28, 2026
Unprompted review
Reply from Gymproluxestore
Hi J,
Thank you for taking the time to share your feedback. We sincerely apologize for the delay with your order and for the frustration this has caused.
We have reached out to you directly and can confirm that our team is actively working to resolve this matter. Please rest assured that we are monitoring your order closely and doing everything we can to ensure it reaches you as soon as possible.
We value your business and appreciate your patience while we work to make this right.
Best,
GymProLuxe Team 💪
Not happy as was advised of free gift…
Not happy as was advised of free gift sent many emails about this had no reply but want me to write a review! Product is amazing! And that’s it but customer service or should I sack lack of is shocking
May 15, 2026
Unprompted review
Reply from Gymproluxestore
Hi Errol,
Thank you for taking the time to leave your feedback, and we’re really pleased to hear that you find the product amazing. We’re very sorry to hear about your experience with our customer service regarding the free gift, and we understand your frustration.
We want to reassure you that we are happy to assist you further with this concern. We have requested more information regarding your order, as we just need a bit more detail from you so we can look into this properly and resolve it as quickly as possible.
If you haven’t already seen our request, or if it’s easier, please feel free to contact us directly at support@gymproluxe.com so our team can help you right away.
Best,
GymProLuxe Team 💪
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