I'm very happy with my Gyroor C1 Pro. It could have a little more power for inclines but for most of what I will be using it for it does what I need. Shipping was quick, approximately 1 week after or... See more
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GYROOR Limited is a leading integrated provider of smart short-distance mobility solutions.We are excited to announce the launch of a true industry breakthrough at your upcoming show: the C-series, the world’s first lightweight smart e-scooter designed specifically for transporting pets—both dogs and cats. For years,convenient travel with pets has remained an unresolved global need.Leveraging patented technology and deep user insight,Gyroor has seamlessly merged short-distance mobility with pet carriers,solving the“last-mile”challenge for pet owners worldwide. As the pioneer of this category,the C-series has gained over 100 million organic social media views globally,thanks to its innovative design,strong safety, and sleek aesthetics.
Contact info
United States
- +1 833 737 1294
- service@gyroorboard.com
- gyroorboard.com
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Replied to 62% of negative reviews
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Terrible product and customer service
I purchased the Gyroor Scooter for a Christmas present in December of 2023. Within six months the back tire went flat three times. We changed out the 2 inner tubes that were provided and on the third flat, we just went and bought a new tire. Two months later, the front tire is flat. This is a scooter that was bought to ride a short distance to and from the community mailboxes. This is not a scooter that was taken all over the place. Then starting in November as we were coming up on one year, it started cutting off and leaving you stranded after showing a full charge. It would just STOP and then not move. However, if you waited 20 minutes it would start again and then cut off after just several minutes of riding again. My issue is that upon reaching out to their customer service department, I got an immediate response and they asked a few questions. Then after I answered, they have just ghosted me. I feel like they absolutely DO NOT care about their customers. They have never gotten back to me even after a second and third attempt to get some assistance. The product reliability was questionable from the start as we could not keep a tire inflated almost from the beginning. The most disappointing part is that after contacting them, they could care less whether we were provided with any assistance or guidance as to what could be done. I will never recommend or purchase Gyroor products again. Beware, unless you have money to burn, product is mediocre at best and customer service is nonexistent. Shame on your Gyroor.
Great customer service with our e-bike!
Bringing Pets
This scooter is lighter than I expected, which is perfect for taking my dog for a ride. It's going to be so much fun!
The ride is super smooth
The ride is super smooth, and the two baskets on the C1s scooter let mw carry a ton of stuff at one time!
Package arrived right on time for my…
Package arrived right on time for my sons birthday! And his favorite present! We ride our scooters everyday. We get lots of compliments of how cool our scooters are especially my sons with the led changing lights! Very good quality as well.
Terrible product, do not buy
Paid 299 + tax and worked for 3 weeks. What a disappointment for my 11 years old son. Since it broke, I had to give him reassurance that life is worth living.
With sadness, I will go to another manufacturer to make him enjoy life again.
DO NOT BUY FROM GYROOR
If I could rate them a 0, I would. Purchased a scooter for our son’s birthday in the beginning of June. On June 18th, we tried calling them and emailing them asking for a refund because the scooter stopped working. They took 5 days to respond saying they would send us a throttle that we could replace ourselves. Although this was not what we wanted, we agreed for them to send it. We STILL have not received the part and we’ve sent two emails to follow up with no answer. DO NOT BUY FROM THIS COMPANY!!
Worst company ever
Worst company ever. Do NOT do business with them. They will send you garbage product and never refund you. Buy American, that is what I get for trying to save money. This is a Chinese company that doesn’t respect Americans. I have to select at least one star, they are really in the negative star category. GARBAGE!!!
No answers
No answers. Payed 250€, got no shipping notification and I asked for information by german and US E-Mails and also by the contact form on the Website. But no feedback. Dont know if I will get my Money Back.
this company has not returned money for…
this company has not returned money for more than a month, does not answer calls, does not respond to emails, it feels like this company is completely fake, be careful with online purchases from this company.
Terrible product and customer care
With in 3 months the hoverboard motor and mother board both got damaged. Tried to reach the customer care on both via email and phone multiple times , Phone always connects to voices mails after few ring sounds and the emails they never respond back. Don't buy this product and loose your hard earned money
Gyroor battery warranty
I purchased a Gyroor eBike. Unfortunately, the battery failed after a few months of usage. Clearly defective, I contacted Gyroor and after a few short (and reasonable) exchanges, was given a new battery.
I have zero complaints about the eBike itself. One of my work mates has a slightly larger eBike and has had no issues with his.
Given that the decent product and customer service experience, I would not hesitate in purchasing from this company in the future.
Purchased 3 hoverboards for Christmas…
Purchased 3 hoverboards for Christmas 2023. After the first use 1 wouldn’t reset and only spins one way. After another week a second board is doing the same. Have contacted them through their email displayed on their page 5 times and still have not received an answer. Very costly and disappointing. Will never shop with them again and will encourage others to do the same. Absolute zero customer service. Boards are still under warranty but with no contact with the company I don’t know where else to turn to. I would give zero stars if I could.
G2 hoverboard would not connect to app
G2 hoverboard would not connect to app, customer service terrible lots of other people with same issue. Avoid buying products made by this company imo.

Reply from Gyroorboard
The look is beautiful!
Received my scooters yesterday, I purchased 2 ,the black one for me and the purple one for my wife. The look is beautiful and my wife loves it. The frame is sturdy, the headlight is very bright, has a brake tail light, and the ride is smooth and safe. Recommended!
Great
Bought this attachment for my grandson, Hoverboard and it works just as described. It's easy to install and the ride just got a lot more fun. He likes it!
Convenient and Safe
I bought this escooter for my dad because he can't drive. He can ride this electric scooter to go shopping. It only takes 10 minutes. It's really convenient and safe.
Great!
As a student who just went to college, I bought this scooter specially. I can put my school bag directly in the basket, the pedals are very wide, the center of gravity of the scooter is low, and it is very comfortable to ride.
Best quality for the price!
After comparing several electric bikes, I finally bought this C3 bike for my grandson. It looks good and has good speed. My grandson is very satisfied with it.
Recommend the C1 escooter to anyone
Love this scooter, my first time riding a scooter so had to practice learning how to ride it haha! But it seems easy to learn, even though I'm over age 55. The escooter has a low center of gravity and wide pedals, making it very comfortable to ride. I will recommend it to my family and friends.
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