Haus Block Management Reviews 2,902

I'm a landlord living abroad and I need assistance for a lot of matters related to the flat. Benton Steenkamp helpd me with setting up an inspection in a quick and painless manner.

I would like thank the Haus Managing Team to help me to get rid of them.(3 Years Of Total Disappointments)
I Cant thank you enough for the Unprofessional, Inexistence Service & all the Lies.+ ECTTTTT
It finally paid off.
-1 Budling in the hands of Haus.
I Cant Thank You, Thanks You ENOUTGH For Saving me & The Building!

McKyle was an absolute delight to speak to. I'd been experiencing issues with my heating for the last three days, and within 40 minutes he had resolved my issue - getting in contact with all the necessary parties, all while being incredibly patient and empathetic. I really appreciate his help and cannot recommend him enough!

They provide timely updates regarding various maintenance works in the building.Appreciate the work done by Brenton Steenkamp.

I am writing in response to a reply from Haus re my earlier review.
Whoever prepared their reply does not appear to have checked the accuracy of their reply with the various Responsible departments in Haus.
For Example.
In the reply Haus stated that the EWS1 Form is with the sales team.
To check this.
I rang Teresa in the sales team on 16/09/25 who confirmed to me that they still have not received the EWS1 FORM yet.
In the reply of Haus they also stated that:
" Any health and safety issues that arise are shared with all residents via the portal,to ensure everyone is informed of any relevant risks."
To the best of my knowledge Haus has only informed the residents of only one of the 8 hazards highlighted
in the Risk Assessment of 10/12/2024 on Page 40/41.This was the hazard re combustible items.
When did Haus inform the residents of the other hazards? Dates please.
Haus also stated that most issues identified in the Fire Risk Assessment have been resolved.
This answer is surprising indeed.
Have the guardrails being installed on the stairwell windows?
Has the Breach in Compartmentation in the Riser Cupboards due to insufficent fire stopping being fixed?
Has the excessive gap on the bottom of the Fire doors been fixed?
Have the 11 areas of Legal Non Compliance re Health and Safety and Fire Risk noted in the Risk Assessment of 10/12/24 being remedied?
Has the excessive amount of intumescent foam in the riser cupboards been cut back?
Etc Etc.
It should be noted 6 of the Hazards were classified as Priority 2 and should have been fixed within 3 months by 10/03/25 .
I await with interest to see the conclusion of the Local Fire Brigade investigation of Haus as the Responsible Person for the block.

I’ve had consistently excellent experiences with Riana Gibson, whose professionalism and dedication stand out no matter the nature of the request. Most recently, I sought assistance with an administrative change, and Riana responded immediately, taking ownership of the issue and following through until it was fully resolved. What impressed me most was her proactive handling of an unexpected delay—without any prompting, she stepped in and ensured everything stayed on track. Her reliability, initiative, and attention to detail make her a true asset to HAUS management.

Brilliant smooth and responsive for migration from our previous managing agent to Haus

Excellent experience with Robyn Baker. Robyn was responsive and helpful in all our interactions. Responses were always prompt and Robyn diligently followed up on matters raised to ensure that they were resolved to my satisfaction.
Very pleased with the service received.

Big shout-out to Chante Louw. She's incredibly professional, and always deals with our building's needs quickly and efficiently. We really appreciate her work!

Brenton was very responsive and helpful when booking an appointment for me. Thankyou

Nicole Booysens has been fantastic and is always very precise, supportive and helpful.

Prompt replies and really knows how to drive matters fast forward.
A credit to Team HAUS.
Best wishes,
James H Baker

Intercom doesn't work, and you don't care. You haven't installed the button on the basement lift. I keep missing parcels and still need to keep putting my kids at risk every time I get home.
If you continue being negligent and my babies suffer an accident, you could have serious problems.

Their staff is unresponsive and create more issues than actually provide solutions to problems they cause.

It’s been 6 months that our lift is out of service and during this time they’ve made the matters worse sending non-skilled teams to conduct fire tests, which made the lift that is out of service to set off an alarm. The alarm has been buzzing since their visit and they did not send anyone to fix the issue.

With regards to the lift, over the course of these 6 months they’ve been completely inefficient in providing us with new quotes for fixing - to the point that us, residents, had to list different companies for them to reach out to. They also take 7-10 days to acknowledge emails and our property manager is incredibly unresponsive.

One of the quotes we received includes services that Haus has charged us for - but in the last 2 weeks we’ve been reiterating this to them and providing them with evidence, but Haus doesn’t seem to have conducted the works they’ve charged us for.

Here's a review you can use as a template:

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**Review[ joel ]**

I regret to say that my experience with [haus block management ] has been extremely disappointing. They have been managing our building for the past 5 to 6 years, and throughout this time, we have faced numerous issues that have never been resolved properly.

The quality of their maintenance is very poor, and it’s evident that they hire cheap contractors who lack the necessary supervision to ensure that jobs are completed to a satisfactory standard. Despite our repeated requests for repairs, we often find ourselves dealing with the same unresolved problems.

To make matters worse, the service charges keep increasing, yet the quality of service continues to decline. I would not recommend [Haus block Management ] to anyone looking for reliable building management.

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Robyn Baker. What a friendly but professional member of your team who promptly sorted out my enquiry. Many thanks.

Brenton has been very helpful and quick to deal with his tasks. On the other hand Haus in general has been ok so I have given them a 4/5.

Great service, Chanté recognised the urgency of our issue and very promptly resolved it.

Genavieve is always very helpful when I need support with the portal or any other issues. Response time is always prompt and instructions very clear. Its very much appreciated!

Nothing but great things to say about Haus. They’ve been professional, transparent and consistently delivered. Onboarding experience and removing Firstport was clear and easy. Stephanie manages our property, she’s been all over it, making sure issues are resolved (including the numerous legacy issues from Firstport) quickly and efficiently. Finally, I am selling my property and I said to both Nicole and Bianca made sure the management pack was processed very quickly once they learnt about my tight deadline for sale. The service has been exceptional and really demonstrated how management companies should act and not the 5 or so years of terrible service, unaccounted for money and lack of transparency that Firstport and Hawk delivered. I strongly advise anyone who is currently being managed by a company they are not happy with, to engage with Haus to help you out and do RTM!

I had an issue with booking slots for my home visit and Brenton was super helpful in getting those slots booked for me in no time.