I have taken off a star as unfortunately there were ongoing technical problems getting into the portal, which was very frustrating. This was no reflection on Genavieve who was extremely helpful in... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have worked with Ethan Barraclough for the past year and have found him to be a pleasure to work with, knowledgeable and able to get things done on behalf of our property. Ashley Britz has recently... See more
Company replied
I have had a lot of difficulty logging into the portal for my flat in City House which I squired on January 8th and I’m now hoping things have been resolved. I have found communication very slow or... See more
Company replied
Only just started my journey with Haus and so far so good. Genavieve Williams was quick and helpful with my registration request. No complaints so far and I hope this good trend continues. I received... See more
Company replied
Company details
Written by the company
Established in 2008 and privately owned, we manage over 250 residential and mixed-use buildings in and around central London. We’re based on The Kingsland Road (near Islington), and offer great local block management within an hours' travel of our office.
Written by the company
Contact info
266 Kingsland Road, E8 4DG, London, United Kingdom
- 0207 275 2041
- jamie-lee@h-bm.co.uk
- h-bm.co.uk
4.2
Great
3K reviews
Replied to 93% of negative reviews
Typically replies within 1 week
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HAUS is an excellent residential management business
HAUS is a professional and excellent residential management company. Their team responds quickly, communicates clearly, and operates with courtesy and efficiency. Special thanks to Mr Brenton Steenkamp, Health and Safety Coordinator, for his prompt follow-up and effective handling of safety matters. Highly recommended.
October 9, 2025
Unprompted review
Reply from Haus Block Management
Dear Mrs Maja Khavaja,
Thank you so much for your feedback. We are really happy to hear that you have had such a positive experience with our team and that Brenton was able to help and follow up so efficiently.
Regards,
Haus Block Management
HAUS is an excellent residential management business
I have found HAUS to be a professional and excellent management residential company . Quickly responds to all enquiries and communicates clearly and fully. A courtesy team and a good working one. Highly recommended.
October 9, 2025
Unprompted review
Reply from Haus Block Management
Dear BP,
Thank you so much for your kind words and recommendation. We are delighted to hear that our team has been able to assist you promptly and effectively. Your feedback is greatly appreciated and encourages us to continue providing the best service possible.
Regards,
Haus Block Management
Thansk Robyn
I've had very few dealings with Haus so far, but in the last few days I've been given great help from Robyn in the team, so credit where it's due, thanks Robyn for all your help.
October 9, 2025
Unprompted review
Reply from Haus Block Management
Dear customer,
Thank you for your kind words! We are delighted to hear that Robyn was able to provide you with great support.
Regards,
Haus Block Management
Brenton Steenkamp was very helpful in…
Brenton Steenkamp was very helpful in assisting me with the fire door safety inspections
October 9, 2025
Unprompted review
Reply from Haus Block Management
Dear James,
Thank you for your feedback. We’re glad Brenton could help and that you are satisfied with the support you received.
Regards,
Haus Block Management
Quick Resolution!
Brenton was very helpful and responsive - resolved our issue quickly - much appreciated!
October 7, 2025
Unprompted review
Reply from Haus Block Management
Dear Tom,
Thank you for your review! We are pleased to hear Brenton resolved your issue promptly and appreciate your feedback.
Regards,
Haus Block Management
Reply from Haus Block Management
Dear Alfred Godswill,
Thank you for your review. We are pleased to hear you were happy with the communication.
Regards,
Haus Block Management
Fantastic service
What a great change it has been from Rendall and Rittner to Block House. Responsive, cooperative, honest, timely, digital. I recommend it highly.
October 3, 2025
Unprompted review
Reply from Haus Block Management
Dear Ania,
Thank you so much for your kind words! We are delighted to hear that you have had such a positive experience since the management transition.
Regards,
Haus Block Management
Haus took over the management of our…
Haus took over the management of our block and immediately focussed on the long overdue cladding remediation. They ensured the best and safest level of service is given by the contractors. They are generally responsive but sometimes they do not get back on sensitive issues like cladding related questions or EWS1 forms. But overall they have been doing a much better job than the previous management companies Houston Lawrence and KFH.
October 1, 2025
Unprompted review
Reply from Haus Block Management
Dear customer,
Thank you for your feedback. We are pleased to hear that you feel positively about our management of the block. We remain committed to providing a high standard of service and supporting our residents. We also aim to provide timely and clear responses to all queries.
Regards,
Haus Block Managament
Dealing with Genavieve at Haus was easy…
Dealing with Genavieve at Haus was easy due to her efficient and professional manner. The matter was dealt with promptly and to my satisfaction.
September 30, 2025
Unprompted review
Reply from Haus Block Management
Dear A McDougall,
Thank you for your feedback. We are happy to hear that the matter was resolved to your satisfaction and that Genavieve handled everything efficiently and professionally.
Regards,
Haus Block Management
Genavieve always provides excellent…
Genavieve always provides excellent service! She is professional, friendly, and quick to respond to any queries.
September 30, 2025
Unprompted review
Reply from Haus Block Management
Dear Maureen Casey
Thank you for your kind feedback. Genavieve consistently goes above and beyond to assist, and we are glad her support has been so helpful.
Regards,
Haus Block Management
Genavieve Williams was helpful…
Genavieve Williams was helpful resolving my petition.
September 22, 2025
Unprompted review
Reply from Haus Block Management
Dear Lucia,
We are glad to hear that Genavieve Williams was able to assist you with your petition. Thank you for taking the time to share your feedback.
Regards,
Haus Block Management
Tenant portal information
Genavieve progressed updated tenant portal information quickly and efficiently.
September 29, 2025
Unprompted review
Reply from Haus Block Management
Dear D Randall,
Thank you for sharing your feedback. We are happy to hear that Genavieve handled the tenant portal updates so efficiently and kept the process moving smoothly.
Regards,
Haus Block Management
I am a live out landlord and all my…
I am a live out landlord and all my experiences via email have been ok- with mostly resolved issues. The portal is a bit confusing to use for raising issues as I'm not always sure who should be receiving them (I'm asked to select the recipients) In the past I've waited longer then expected to get a response (remove paint from door when the corridor was being -repainted etc.
September 29, 2025
Unprompted review
Reply from Haus Block Management
Dear Kanom Bibi,
Thank you for your feedback and sharing your experiences. We appreciate your input and will continue to ensure clear communication and prompt attention to any concerns raised.
Regards,
Haus Block Management
5 * service
Quick prompt polite service from Genavieve Williams. Welldone.
September 26, 2025
Unprompted review
Reply from Haus Block Management
Dear Vijay Devaraajhan,
Thank you for your kind words. We are pleased that Genavieve was able to provide prompt and polite service.
Regards,
Haus Block Management
Impossible to get any issues addressed promptly - absolute disgrace
They are an absolute disgrace. There is literally not a single time that we have raised an issue in our building where they have handled it promptly. I live on the 6th floor and the elevator has been out for a full week now. They do not handle very obviously urgent matters with any kind of urgency and don't seem to understand that not everybody is mobile enough to climb multiple flights of stairs or carry their child or their groceries up multiple flights of stairs. The last time this happened I was told "we can't please everyone" when I explained that I had limited mobility and was thus trapped in my flat and that they were in violation of the Equality Act.
***Edited after response: Just to be clear you had NOT posted any updates on the resident portal since posting that it would be fixed by Friday the 26th 10 days ago until I asked you to in a phone call this morning.
September 26, 2025
Unprompted review
Reply from Haus Block Management
Dear Asli,
We are very sorry for the inconvenience caused by the lift being out of service.
We attended to this matter immediately when it was reported and instructed the lift contractor to investigate. During their first visit, it was identified that a replacement part was required, with an initial estimated repair date of Friday. The part arrived earlier than expected, and the contractor attended on Thursday. During this visit, additional issues were discovered that were not apparent during the initial inspection. A further part is now required, and the contractor has confirmed the anticipated repair will take place by Wednesday this week.
We understand the impact that a lift outage can have, particularly for residents with limited mobility, and we are making every effort to resolve the issue as quickly as possible. We have also been posting this information on the resident portal to keep all residents informed. We appreciate your patience while the necessary repairs are completed.
Regards,
Haus Block Management
Shout out to Robyn at Haus…
Shout out to Robyn at Haus who was extremely helpful in expediting matters relating to a property we let. A pleasure to deal with and quickly helped remove a blocker in order to enable progress on a time sensitive matter. Thanks again!
September 24, 2025
Unprompted review
Reply from Haus Block Management
Dear Piers Berezai,
Thanks for taking the time to share your experience! We are glad Robyn could step in and help address the matter. We really appreciate your feedback.
Regards,
Haus Block Management
Outstanding service delivered by Kholelwa
I would like to say a huge thanks to Kholelwa for her professionalism, dedication and commitment to achieving a successful completion of her clients’ matters. She provided an outstanding service throughout the transaction.
September 16, 2025
Unprompted review
Reply from Haus Block Management
Dear Aicha,
Thank you for sharing your feedback and recognising Kholelwa’s professionalism and dedication. It’s wonderful to know her commitment and service had such a positive impact on your experience.
Regards,
Haus Block Management
poor poor service
our building in Fitzrovia has not been cleaned for many days to a level of health risk. messages in the site of house are labled as " completed" even when nothing is done
Haus staff impossible to get hold of
really terrible service
September 23, 2025
Unprompted review
Reply from Haus Block Management
Dear Eyal Yanai,
We are sorry that you felt the need to write this review. Daily cleaning of the property has resumed, and we are monitoring progress closely. We are also aware of outstanding issues with the bins and have reported this to the council, with a collection scheduled for tomorrow.
Regards,
Haus Block Management
Dealing with the team especially…
Dealing with the team especially Genavieve Williams
September 22, 2025
Unprompted review
Reply from Haus Block Management
Dear Susan Bird,
Thank you for taking the time to leave us a 5-star review! We are happy to hear that your experience with our team has been a positive one.
Regards,
Haus Block Management
A Much Better Service!
There has been a lot of improvements and overdue work completed since Haus took over the management of our property. They have a simple reporting system and their communication is generally good. Josh has been particularly helpful. It’s not easy (Thanks to the terrible property developers) but keep up the good work! Thank you.
September 22, 2025
Unprompted review
Reply from Haus Block Management
Dear James Connor,
Thank you for your kind words and for taking the time to share your feedback. We are delighted to hear that you have noticed the improvements and that our reporting system and communication have been helpful. Josh will be pleased to know his efforts are appreciated! We will continue to work hard to make managing the property as smooth as possible.
Regards,
Haus Block Management
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