Haus Block Management Reviews 2,902

Brenton Steenkamp from Haus Block Management has honestly been great to deal with. He’s friendly, quick to respond, and always keeps things moving without needing to chase. Any issues or questions were handled efficiently, and communication was always clear and straightforward 👍

Response to reply which is simply an attempt to avoid blame and maintain public image. I can talk specifics whereas you just make false excuses:
1. The specific item NextGen arrears has changed 7 times. Not new charges. Sometimes following supposed reconciliations and only on one occasion was a correction put on statement. Other times were supposed reconciliations by email text and only once was admission of error made. 3 other times amount simply changed. I have a detailed chronological log. Despite over a dozen requests, NO INVOICE OR DETAILS OF WHAT THE AMOUNTS REFER TO COULD BE PRODUCED.
2. On one time, I was forced to share personal bank statements to prove payments and you then revised the figure again..
3. No warming note or advice of the £150 admin fee recently applied was given. It was complained about and account manager said they would discuss removal with the credit control team and two weeks later no response!
4. Thank you for your offer of a detailed statement but I have had many of theee - none are detailed and you have admitted you are unable to provide invoices for any of the spurious amounts you produce on statements or reconciliations by email.Upubwill be aware the formal complaint process has started.

UPDATE: Haus continue to harass me and refuse to rescind admin charges of £300 for bills they were not due and they cannot provide invoices for. In 10 months, I have received supposed arrears demands and the amount has changed 7 times. Incredulous!

Trying to buy a flat managed by Haus- absolutely shocking costumer care. Phone appears to be off the hook. Have been trying to contact them via email and phone for weeks with no response. Finally spoke to someone called Stacey who said she would highlight my queries and get back to me and still not heard a thing.

The team was very responsive, proactive and useful in supporting me during the registration and any questions related to the portal.

My five star review is specifically for Davida Fouche, who I've dealt with regarding post-completion matters. She has helped promptly with the matter. She is excellent at communicating and always courteous, a pleasure to work with.

This company should absolutely not be involved with Property Management. Absolutely the worst. Never reply to messages. Have now been waiting since December 2025 for replacement key fobs for my property, even though I’ve paid for them. 4 months late issuing Service charges, then don’t reply to queries. Utterly useless - you can’t call them because they don’t bother to pick up. They don’t maintain the development - they are pocketing management fees but doing nothing to deliver a service.

And to respond to their reply. I contacted you in December 2025. You didnt even respond at all until Feb 2026 - then started making excuses. Eventually when you finally sourced the key fobs in April - 4 months! - later, you wanted payment. Then when I paid, you still didnt send them and then made an excuse that McKyle was off sick. You havent responded at all to the questions I raised regarding the Budget - so your response comment is completely inaccurate. Again - you have had weeks to reply to a simple question about the Budget - and remember that you are at least 4 months late even issuing the budget at all. I looked at your reviews. Overwhelmingly - the 1 star reviews are from people like me who live in a property and need service from Haus. The positive reviews seem to be from real estate agents putting tenants into properties managed by Haus - so not actually users of your service. If you were honest - your ratings would actually be one star - i.e. shocking - which is what your service actually is

Brenton Steenkamp was very helpful with arranging a required inspection - I was very pleased with the service he provided.

Haus Property Manager Arguments:
"As you are aware we had access issues into the above property and finally obtained access this year to confirm that both properties situated above, had small live leaks but non which are connected to your leak which had occurred. As such, the determination of the exact source could not be obtained.

"As there is no communal service pipe which is leaking into your apartment we are solely responsible for this area and cannot provide you with any costings to remediate this as leaseholders funds are for service charge use solely and held in trust, as this matter is not applicable for the expenditure of service charges as not caused by a communal pipe we cannot help you financially on this matter, which we have confirmed this to you on many occasions."

FTT Judge's decision:
"The money received by the Applicant would have been insufficient to meet the cost of the repair works. The landlord could, therefore, have treated the £10,000 as a further item of expense in the service charge recoverable from all the tenants, not just the one who was unfortunate enough to suffer the escape of water."

I live in a block of 22 flats that is managed by Haus. I recently got in contact with Haus to link my mobile to the front door to the building and the barrier to the carpark (so that I can open them remotely). Chanté Louw dealt with my query and the service was brilliant - Chanté got this sorted out on the same day. I am delighted with the service I receive from Haus and Chanté!

Chante Louw, was great and very quick at resolving my query

Generally good service from this property management company. A particular shout out to Brenton Steenkamp for being responsive and prompt when arranging the fire door inspection at my mother's flat at Lait House.

This was my first time speaking with Haus. I was given Genavieve's contact details and she was extremely helpful with supporting me with my questions as well as looping me in with a colleague to help with a different question I had.

Since I wrote my previous review I have continued to have an even worse experience with Haus. I have had no response to my earlier feedback despite them saying it will be reviewed

Having paid £360 for the responses for my enquiries, after four weeks, I received said responses from Kayleigh de Buys. Her responses were nothing short of appalling, obviously trying to do as little work as possible. She and Haus have also ignored my request, now made seven weeks ago, for an update on the insurance claim and root cause for damage to my ceiling. I am still no closer to knowing when I can get back my £1.5k.

In response to her enquiries, quite obviously my buyers solicitors have just come back on everything. Their responses starting with "the managing agents response does not address our query" or "the managing agents' response is not sufficient". This shouldn't be allowed to happen and I am at a loss to how these things are not regulated.

Chanel responded really quickly to my email and sorted the issue within 24 hours which was really appreciated! The portal for the building is really useful and the staff at Haus are also easy to get hold of if needed. Thank you Chanel :)

Genavieve provided great support in getting me up and running on the website. Thanks.

Genavieve Williams
Senior Migration Coordinator
HAUS Block Management
I always super helpful when I've had problems accessing the on line portal over last few years.
Nothing is too much trouble.

I cannot express how beyond appalling the ‘service’ is

Every email ignored. Double charging on accounts. Basic enquiries unresolved.

6 weeks and multiple chasers for an enquiry my solicitor requires answering - not even acknowledged.

Unresolved works

Charge the fees for the service and contract that they do not provide and breach regularly

I wish I had a choice not to have to try to deal with their incompetence but unfortunately I don’t

Bordering on raising now with the property redress scheme

And sadly my experience is common across leaseholders.

Edit following Haus response

They fail to address the other outstanding complaint of fee stacking, a 266% admin fee caused by emails (over 20+) and unreturned calls not responded to from December 2024 until now - let alone lies told by a senior director and the fact that works are still outstanding from years ago.

This was raised as a final formal dispute again 9 days ago, and again 2 days ago and hasn’t even been acknowledged let alone responded too.

It’s interesting how timely they can respond to a trustpilot yet I’m still awaiting the call promised before Christmas 2024 (!!!) to address these issues

The response does not explain that the complaint they referred to and enquiry raised was raised 3 March, 4 March, chased multiple times by me and my solicitor and I only got a response 6 weeks later after having to track my property manager down via LinkedIn!

The LPE1 was issued - yes - because I paid £720 for that - but didn’t include the information I’ve had to chase for 6 weeks!

Not at all the full picture in the Haus response.

Other leaseholders will testament to this.

I had technical issues with the HAUS portal when it was time for me to make a payment and I got assistance from Genavieve Williams. She was so supportive and very fast in getting back to my email, even offered a call to help me over the phone. It all got resolved and very happy with the service. Thank you!

Absolute shysters. Manage the estates badly, send out service invoices willy nilly, and then slap on admin charges when you can't magically make money appear.

Shame there's not a zero star option.

Thanks Brenton! I really appreciate your help organising the fire door inspection. Best wishes, Paul.