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Rated 5 out of 5 stars

Purchased a pair of sidi fast road shoes size 44 which were slightly too big. Sent them back for size 43.5 which are perfect. Love the shoes, stiff and comfy with sidi quality. Service from H2 gear w... See more

Company replied

Rated 5 out of 5 stars

With the world being as it is some relatively easy things are becoming scarce… Never mind cassettes and brake pads; without tyres you can’t go anywhere. Luckily H2 had some Course 1’s in 28mm (25 cur... See more

Rated 5 out of 5 stars

I bought a gravel bike from H2 Gear, very impressed with communications and service. The bike was delivered in a week from order, some small assembly required (as expected, front wheel, seat and handl... See more

Rated 5 out of 5 stars

My experience with H2 bike and the St pauls Giant store has been first class.From my initial discussions with Rebecca; through the simple transactions online and the premium delivery via DHL in ju... See more

Company replied

Company details

  1. Bicycle Store

Information provided by various external sources

H2 Gear is the online arm of Giant St. Paul's, Giant Bicycles' flagship London showroom and shop. As the largest bike shop in London we have the space to display the full range of Giant & Liv bikes and most all clothing and accessories. If you have a Giant or Liv bike, or are thinking about one, feel free to ring with any questions and enjoy your next ride!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

766 reviews

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Rated 5 out of 5 stars

Ordered my bike online

Ordered my bike online. H2 gear quickly emailed to confirm purchase and delivery estimate bike recieved on time great service would highly recommend

June 16, 2021
Rated 5 out of 5 stars

Excellent

Had what I wanted in stock, shipped incredibly quickly. Received earlier than initially stated. Really pleased.

June 1, 2021
Rated 5 out of 5 stars

Reliable and helpful shop - highly recommended

Really helpful, knowledgeable staff. Bike arrived in perfect condition; bit of a delay with delivery, but all to do with the courier and not the shop. They kept me up to date on what was happening and were easy to contact whenever I had any questions. Can definitely recommend.

May 22, 2021
H2 Gear logo

Reply from H2 Gear

Hi Kasey, thanks for your feedback! Glad to hear your bike (finally!) arrived safely. Enjoy the ride and thanks again for shopping with us.

Rated 5 out of 5 stars

Easy to use site

Easy to use site. Very speedy delivery when ordered before midday. Great product

May 12, 2021
H2 Gear logo

Reply from H2 Gear

Thanks for your feedback on the site; our aim is that it's easy to navigate. Hope you're enjoying your purchase and we hope to see you again at H2 Gear.

Rated 5 out of 5 stars

Very smoothly done ✅

Easy to use website, ordering was easy and very quick. The order was on time and came in good condition. I've not had to use customer services yet. But I'm happy to say so far so good. First time using this company, but I'm more than happy to recommend them.

April 12, 2021
Rated 5 out of 5 stars

Good service by H2 but bad delivery service

Good service around the delivery company where not the best they left the parcel on my doorstep without ringing the doorbell or leaving a card with instructions where to find the parcel which is worrying
But was all sorted very quickly by the staff at H2
Thank you

Nat

April 11, 2021
Rated 5 out of 5 stars

Excellent

Excellent, still waiting for delivery. However, everything seems good up to now.

April 6, 2021
Rated 5 out of 5 stars

New bike search

Purchased a bike here within the last couple of days ,great website,easy to scroll through, highly recommend this if you are interested in a new bike .

March 20, 2021

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