Purchased a pair of sidi fast road shoes size 44 which were slightly too big. Sent them back for size 43.5 which are perfect. Love the shoes, stiff and comfy with sidi quality. Service from H2 gear w... See more
Company replied
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See what reviewers are saying
With the world being as it is some relatively easy things are becoming scarce… Never mind cassettes and brake pads; without tyres you can’t go anywhere. Luckily H2 had some Course 1’s in 28mm (25 cur... See more
I bought a gravel bike from H2 Gear, very impressed with communications and service. The bike was delivered in a week from order, some small assembly required (as expected, front wheel, seat and handl... See more
My experience with H2 bike and the St pauls Giant store has been first class.From my initial discussions with Rebecca; through the simple transactions online and the premium delivery via DHL in ju... See more
Company replied
Company details
Information provided by various external sources
H2 Gear is the online arm of Giant St. Paul's, Giant Bicycles' flagship London showroom and shop. As the largest bike shop in London we have the space to display the full range of Giant & Liv bikes and most all clothing and accessories. If you have a Giant or Liv bike, or are thinking about one, feel free to ring with any questions and enjoy your next ride!
Contact info
200 Aldersgate Street, EC1A 4HD, London, United Kingdom
- 02035982535
- orders@h2clubs.co.uk
- h2gear.co.uk
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Great
Great, they had just what I wanted (cycling shoes) in the right size at the best price(£50 cheaper!) I could find, delivery was fast in 3 days, very clear tracking and communication. Will definitely use again! Thankyou
March 3, 2021
Reply from H2 Gear
Hi Aimie, thanks for your review. Glad to hear you are pleased with your shoes!
Reply from H2 Gear
Thanks very much for your review.
Reply from H2 Gear
Thanks for your review! Look forward to helping out again in future.
Excellent customer service
February 11, 2021
Excellent service!
February 10, 2021
Brilliant Service and very helpful
We initially dealt with a Giant dealer in Bristol who sadly did not have the model we had but put a lot of effort in to find on line the few shops that had the models we wanted.
We contacted Graham in H2 Gear in St Pauls who had both models and they packed them up and dispatched them imediately, arriving within two days. very efficient and very helpful
February 8, 2021
No delivery info, and crushed part
Ordered a bike, it arrived fairly quickly, but I was sent no update on dispatch or shipping, so it’s arrival was a surprise.
Bike condition pretty good, but the front brake eyelet had been crushed (I assume in transport). I sourced a replacement online, but a bit annoying.
February 6, 2021
Reply from H2 Gear
Hi Rusty, Thanks for your feedback on your bike order. We supply contact information to our courier DHL when we arrange delivery of your bike (mobile or email, with mobile preferred) so not sure why you didn't get any dispatch information in this case. If you can send a photo of the damaged part we would be happy to send a replacement FOC.
Reply from H2 Gear
Hi Pete,
Thanks for taking the time to leave a review. We really appreciate your feedback
Customer service was great
Customer service was great . The order arrived very swiftly and although I needed to return it (sizing was small) the communication was prompt, helpful and efficient.
February 4, 2021
Reply from H2 Gear
Hi Andy,
Thanks for taking the time to leave a review. We really appreciate your feedback
Excellent
Excellent, fast service. Received emails updating me of when delivery would be made. Product arrived quickly and in great condition.
February 3, 2021
Reply from H2 Gear
Thanks for taking the time to leave a review. We really appreciate your feedback
Would definitely buy from again
February 2, 2021
Reply from H2 Gear
Thanks for taking the time to leave a review. We really appreciate your feedback
Unable to ship the tyres I ordered
Unable to ship the tyres I ordered, H2 Gear offered a higher spec tyres discounted to the price of the original order - which I was very happy to accept.
January 30, 2021
Reply from H2 Gear
Hi Len,
Thanks for taking the time to leave a review. We really appreciate your feedback
The bike arrived in 3 days..
The bike arrived in 3 days... which is amazing and much quicker than told👍. It was really well packed and protected and DHL didn’t even damage the box 👍 . Lovely bike and great communication is brilliant and appreciated these days... well done H2 Gear.
January 30, 2021
Reply from H2 Gear
Hi Darren,
Thanks for taking the time to leave a review. We really appreciate your feedback
Reply from H2 Gear
Hi Sam,
Thanks for taking the time to leave a review. We really appreciate your feedback
Reply from H2 Gear
Hi Nat,
Thanks for taking the time to leave a review. We really appreciate your feedback
Two gravel bikes delivered in two days
My experience with H2 bike and the St pauls Giant store has been first class.From my initial discussions with Rebecca; through the simple transactions online and the premium delivery via DHL in just 48 hours, everything just worked.
The bikes - a Giant Revolt Advanced Pro 0 and Liv Devote Advanced - were PDId brilliantly by the workshop team and wrapped very carefully for shipping. They even answered my daft question on the phone sensitively!
I would have no hesitation ordering a bike or component from them again. Thank you Giant St Pauls London.
January 25, 2021
Reply from H2 Gear
Hi Andrew, thanks for taking the time to leave a review. We really appreciate your feedback and we hope that you enjoy your new bikes!
Reply from H2 Gear
Thanks for your feedback. Glad to be of service!
Fast delivery, and well set up on arrival
This ladies bike was ordered on Monday and arrived in Norwich on Thursday.
Well packed and set up ready to assemble and cycle off. No problem as i have plenty of tools but an allen key and simple spanner would help a beginner if they bought it.
The Liv bike rides well and my daughter is delighted with it.
January 22, 2021
Reply from H2 Gear
Hi, thanks for taking the time to leave us your review. We have to balance the costs involved with sending each bike (including free delivery) but we appreciate the suggestion about basic tools and will pass this feedback on to our finance team. We hope your daughter continues to enjoy her bike!
So impressed with the amazing fast…
So impressed with the amazing fast delivery- I received my item within 24 hours of ordering it!
January 22, 2021
Reply from H2 Gear
Hi Beth,
Thanks for taking the time to leave a review. We really appreciate your feedback .
Ordered a giant fastroad on monday…
Ordered a giant fastroad on monday night, it arrived by Wednesday extremely well packaged. Super fast efficient service. I rang on Tuesday morning to check they had received my order and the lady on the phone was extremely helpful and being new to a road bike answered all my questions so helpful. Can't fault them In anyway 5 star service
January 21, 2021
Reply from H2 Gear
HI Mike,
Thanks for taking the time to leave a review. We really appreciate your feedback . Hope you enjoy the new Bike
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