Purchased a pair of sidi fast road shoes size 44 which were slightly too big. Sent them back for size 43.5 which are perfect. Love the shoes, stiff and comfy with sidi quality. Service from H2 gear w... See more
Company replied
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See what reviewers are saying
With the world being as it is some relatively easy things are becoming scarce… Never mind cassettes and brake pads; without tyres you can’t go anywhere. Luckily H2 had some Course 1’s in 28mm (25 cur... See more
I bought a gravel bike from H2 Gear, very impressed with communications and service. The bike was delivered in a week from order, some small assembly required (as expected, front wheel, seat and handl... See more
My experience with H2 bike and the St pauls Giant store has been first class.From my initial discussions with Rebecca; through the simple transactions online and the premium delivery via DHL in ju... See more
Company replied
Company details
Information provided by various external sources
H2 Gear is the online arm of Giant St. Paul's, Giant Bicycles' flagship London showroom and shop. As the largest bike shop in London we have the space to display the full range of Giant & Liv bikes and most all clothing and accessories. If you have a Giant or Liv bike, or are thinking about one, feel free to ring with any questions and enjoy your next ride!
Contact info
200 Aldersgate Street, EC1A 4HD, London, United Kingdom
- 02035982535
- orders@h2clubs.co.uk
- h2gear.co.uk
People also looked at
Fast delivery
November 22, 2020
Poorly packaged but replacement offered
Delivery was quick but I was disappointed with how my purchase was packaged. It was a £99 bike light and was just in a plastic envelope with no bubble wrap or inner protective covering. It is a Xmas present so I am hoping it is not damaged as won't find out until after 25th Dec.
* Had an email from Rebecca at the company today offering to send a replacement light. It's really reassuring to know that they take issues aised seriously and try to resolve them - that's all people want. Well done H2 Gear.
November 18, 2020
Reply from H2 Gear
Hi Kate
Sorry to hear you are unhappy with the way the light arrived, i have sent you an email regarding this.
Best Regards
Rebecca
Excellent service
Ordered the bike shoes late on a Sunday night, they arrived on Tuesday morning, fab service
November 18, 2020
Reply from H2 Gear
Hi Andrew,
Thanks for leaving us a review. We aim to get items shipped out as quickly as we can given the current pandemic, so we are happy to hear that the shoes arrived within a few days.
Best Regards
Rebecca
Early delivery
Amazing service well done Team H2 Gear. Bike arrived a week earlier!!
November 18, 2020
Reply from H2 Gear
Hi Clifton,
Thank you for leaving us a review. We are glad to hear the bike arrived earlier than we had initialy quoted. Hope you are enjoying the new bike!
Best Regards
Rebecca
Can’t say because the item ordered…
Can’t say because the item ordered wasn’t in stock?
November 13, 2020
Reply from H2 Gear
Sorry to hear that we were unable to fulfil your order. This sometimes happens because the item sells via another channel, for example Giant UK list our stock through their website too. If you can drop us a line via orders@h2clubs.co.uk we can advise if the item is likely to come back into stock or recommend an alternative.
Terrible aftersales care £3500 on a…
Terrible aftersales care £3500 on a bike to be told it needs a service after 6 weeks and i am liable to pay for it
November 10, 2020
Reply from H2 Gear
We recommend that a 'six week' service is carried out on all bikes that we supply. This is in common with the majority of bike shops as cable operated components will often require retensioning after the first few rides. Six weeks is quoted as the median timescale for this service as some bikes will require this tune up sooner or later dependent on use. Most bike shops offer this service free of charge if the bike is returned to them for the work to be carried out, including ourselves. As we send bikes sold through our website throughout the UK and in some cases overseas we recognise that not everyone will be able to return to us for the service to be carried out, but we do recommend that a six week service is still carried out via a local Giant dealer or competent local bike shop. We recommend this irrespective of the purchase price of the bike to ensure that the bike is in working order. While many bike shops are busy due to the current Covid-19 situation the cost of getting the work carried out is not prohibitive (generally around £30) and in our opinion is a worthwhile investment to guarantee the bike performs as expected. We appreciate that not all customers are aware that Giant brand stores are run independently as are the shops within the wider Giant dealer network. As such, this means there are no reciprocal arrangements in place between most stores for workshop jobs to be carried out free of charge on bikes that have been purchased elsewhere or in this case online.
Very prompt service and dispatch
Very prompt service and dispatch. Goods received in two days.
November 9, 2020
Reply from H2 Gear
Thanks for your feedback. Glad we were able to turn your order around promptly.
Arrived quickly as described
November 9, 2020
The response time was impeccable
The response time and quick organisation to get my sons new bike out to me from H2 was fantastic within a couple of hours they’d already sorted delivery and had it ready to be shipped!
The only downside was the delivery company who came a day late so I had to put the bike together late at night ready for his birthday which was slightly frustrating as had lots of other jobs to do!
November 7, 2020
Reply from H2 Gear
Jon, thanks for your feedback. Hope that your son is enjoying his new ride!
Very good seller
Very good seller. Item arrived on time as described. Rapid customer support. Would buy again. Highly recommended.
October 31, 2020
Reply from H2 Gear
Thanks for your kind review! We look forward to serving you again.
Rapid delivery and well packaged
Rapid delivery and well packaged. Chuffed with my new Propel Advanced 1 Disc.
Thanks folks at H2 Gear :)
October 30, 2020
Excellent service
Excellent service, really impressed. Phoned to check size details of a MTB stem, and got the confirmation I needed from Rebecca. Then ordered in the afternoon and it was dispatched that day and arrived the following day :-).
October 26, 2020
Reply from H2 Gear
Hi,
Happy to hear the stem fitted and it arrived the following day.
Best Regards
Rebecca
Couldn't have been better
Couldn't have been better. Ordered new bike Monday it arrived Friday. Rebecca was very helpful. As warned I have to do a few things to it before it can be ridden. Although there are very few instructions the guys in the workshop have helped me figure things out and I may have to get their assistance again. Any way, to this point I'm a very happy customer.
October 24, 2020
Reply from H2 Gear
Hi Simon,
Glad we were able to help, if you need any help with the setup of the bike give us a call and workshop can point you in thr right direction.
Best Regards
Rebecca
Reply from H2 Gear
Hi,
Thanks for leaving us a review, hope you enjoy the shoes
Regards
Rebecca
The bike is an opened box or returned
The bike is an opened box, possibly a return or a floor model. Bike frame was rewrapped with paper or foam by masking tape to make it look new, some small parts were mixed up in opened plastic bags, and the box of the bike was tapped back to hold it together. If I was around during delivery I might have rejected it. So far nothing on the bike seems wrong but I am not entirely sure if no small parts in those opened bags are missing.
October 17, 2020
Reply from H2 Gear
Hi,
All of our online bike sales go through the workshop before shipping, this means that we unbox and set them up before rewrapping the frame and reboxing. We do this so that the bike arrives with the customer with the gears and brakes setup.
If you wish to discuss this further please contact me via email (orders@h2clubs.co.uk)
Regards
Rebecca
Great speedy service!
October 14, 2020
Reply from H2 Gear
Hi Mary,
Thank you for taking the time to leave us a review, hope you enjoy the items.
Regards
Rebecca
Great service
Website easy to use and bike delivered well ahead of time and in perfect condition.
October 14, 2020
Reply from H2 Gear
Hi,
Thank you for taking the time to leave us a review, happy to hear that the bike arrived sooner than expected.
Regards
Rebecca
Very quick bike delivery within 48 hrs
Very quick bike delivery within 48 hrs. Very well packaged, good communication via email and a great product. Very pleased. Thank You
October 14, 2020
Reply from H2 Gear
Hi,
Thank you for taking the time to leave us a review. We hope that you enjoy the bike
Regards
Rebecca
Reply from H2 Gear
Hi,
Thanks for taking the time to leave a reveiw, we hope that you enjoy the items you ordered with us.
Regards
Rebecca
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