H3G Reviews 93

I cancelled a new contract within the 14 day cooling off period, they still charged me an early termination fee even though they said they wouldn't. Still trying to get my money back two weeks later

I am trying to sort out my 82 yr old husband's finances. He is vulnerable having had Parkinson's for 20+ yrs and is showing signs of dementia. He had 7 or 8 contracts with H3G! With his consent we sold his I-pads and I-phone and closed all the contracts by phone with a supervisor called Jack. 2 contracts had some time to run and there is a combined bill of £700+ in early closure fees. We await the bill. Meanwhile another month's payments were taken on the closed contracts. Also we were told one contract had ended the previous year but we could not have refunds of the extra payments taken because - get this - my husband had not told H3G that the contract had ended! In both cases am going to invoke the Direct Debit Guarantee i.e. If more payments are taken than should be they will be re-funded immediately. The Bank's fraud department should help!

I have just been helping my pensioner mother with her banking and it has come to light that H3G have been taking money out of her account for 12 yrs to the sum of £1541 ... cancelled the so called direct debit and have got some info but don't know where to start reading compensation

My mobile account ended on 27th August and H3G contacted me to tell me about this and to say they would be happy to talk to me about renewal and an upgrade Having tried several times to talk to someone and being put in a que for 45 minutes on one occasion I decided to try to get a mobile with a different company. On Sunday 15th September EE told me how to get the code I needed to change my number over to them it took 3 days to get it by text then after I cancelled my direct debit to H3G I get a message saying as I have cancelled my direct debit I will be charged £5 a month more for my non existent contract!! No customer care No idea what they are doing No recommendation from me!

Randomly changed me £60 for no reason. t

Have been a three customers of three for many years.
Have been trying for over a week now to get a upfront fee returned.
They keep telling me different dates and so far no money returned.
Been on the phone this morning since 08.02am and now 10.48am and customer services has been passing me around and still no answers and they cut me off three times and once a customer service person was very rude.
Now considering cancelling my other two contracts with them.
CUSTOMER SERVICE DEPARTMENT IS USLESS AND RUDE AND VERY UNHELPFUL THEY JUST TELL YOU ANYTHING

In the UK this company is '3mobile'.

I cancelled my account 8 months ago but H3G have continued to take the fee every month.

Their customer service just keep passing my complaint around until they cut me off (3 times over 45mins now).

I am now legally recovering the stolen money but my advice would be to stay the hell away from 3mobile and H3G.

Service on 4G data sim orrible, after many claims stopped using it (but being on a 24 months contract let the fees on c/c continue).
Without any action on my side they did stop debiting my credit card for monthly fees.
After three months hey call me to tell me I've to pay for missing fees.

Asked to close contract, but after one month I'm still discussing with call center operators and sending PEC mails!

hello, I would like to say that I switched from EE to H3g - the service is second to none! I have been apart of a few different companies over the years and I can safely say that the help and commitment that I have received since transferring to 3UK is outstanding and never been better - looking forward to the next few years with this wonderful company - thanks again!

Jonathan Miller

Changed my phone and provider from 3 to EE as my husband found us a good deal and we are happy with the deal.
Tried to cancel my DD with 3 would not allow me to do it as I was calling from another phone after donating my old phone, the 3 contract one, to be recycled, tried several times always on hold for 15 to 30mins still refused as I had to all from a 3phone! I had been with 3 or several years they can snd me a bill through the post but can't send me a cancellation form to my address as it could be a security issue.... Rubbish!!
Tried going through resolver still wouldn't cancel, still taking my money, so am now cancelling direct debit through bank.
My advice don't use them. Have spoken to several people who have had the same problem trying to cancel contract.
Would never go back to 3

Good price but with lot of changes along the contract (They keep constraints while changing the economic conditions in a worse manner), good signal coverage (in big cities and along highways, poor in rural areas on the Alps), very bud customer management (you need to get mad everytime talking to the helpdesk) and remember: immediately cal the helpdesk and pretend (asking is not enough) to stop any "digital added value service" because they continuously charge you with advertising inside apps, auto-started services you never required, etc. if you stop the "digital added value services" they cannot charge you anymore and everything is fine :-)
After joining with Wind the service became worse and worse. Definitely moved to Fastweb in 2019 and still very happy with them (no price changing, no unuseful digital added value services, better performance and GB at the same price along the time).

Feeling very unhappy with how the H3G service people taking calls have handled our situation with a throwaway sim. My mother-in-law is 93 & gave the gift of the sim to our son last year when he visited from the states. The sales person at the 3 store assured me that the sim was only for 30 days...as I requested. He did switch out the contract several times, stating that the computer kept changing the contract. I had no idea what that meant. Now, as LPOA for my mother-in-law, I discovered that H3G has been charging her monthly for ten months. When we called to report this indiscretion, we first had to wade through their script just to get them to listen to why we were calling and that we did not have the sim number at all. After three people on the phone, a more courteous lady agreed to cancel the direct debit from mum's account! But at no time would any of these people even bend a hair's breath to offer any compensation or refund to my 93 year old mother-in-law. ISn't there laws in place to protect the elderly from such abuse?
Anyway, cut the focus on making money when it comes to service ...or expect a LOT of chatter about how your phone is NOT worth it.

My microphone is broken, my battery refuses to charge and I cant log in because I have forgotten my password.i borrowed a mobile called 3 they took my security details text me a code to login to change my password.it wont accept the code and has locked me out of my account.im so frustrated because I cant call 3 as they cant hear what I am saying, my phone is faulty, I can hear them but not vice versa.they were really helpfull but the code they sent me wont work.customer services are fantastic its not their fault but I cant get in to my account and I need to do so.