Greeted when entered and asked if she could help, which she did. Then gave me time to browse as it was my first time there. She offered me to ask for help if I needed. Very professional, knowledgeab... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The same day service from Habitat Pet Supplies is amazing! I’ve used it numerous times now but recently as my dog was recovering from surgery I needed supplies quickly and each time I ordered the deli... See more
Very wholesome products. We are still making our way through the different flavours. Its nice to see a good quality product, although I'd like to know about whether they use ethical sourcing.
We had a misunderstanding, (was my fault) and yet they went out of their way to assist me. Sorry guys, and thanks heaps. I'll definitely begin doing regular business with you. The freeze dry chicke... See more
Company details
About Habitat - Home To Pet Supplies
Written by the company
About us
We're Habitat, Australia's newest leading name in pet supplies.
Established in 2012, we're based in Melbourne, with stores in Altona North, Burwood and Chirnside Park - but wherever in Australia you and your pet live, you can shop with us online!
Why choose Habitat? Simple...
Written by the company
- No-nonsense flat rate shipping
- Wherever you live, whatever you order, we'll send it to your door for a convenient, flat rate cost.
- So many ways to pay
- Pets hate waiting. We know how they feel. We offer Afterpay and Zip as payment options, so you can get your paws on your order sooner rather than later.
- Free Click and Collect
- So you're a local? Great! Shop online, use our Click and Collect option, and you can come and collect your order from either of our stores as soon as it's ready (and meet the Habitat team while you're in! We're a really nice bunch of humans, if we don't say so ourselves...)
Only the best
Because we get what it's like to love your pet
At Habitat, we stock only the best brands - the kind of products we trust with our own pets. Like our CEO, Hugo. Here he is, outside our Chirnside Park store!
Contact info
4.7
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful range and smooth service!
December 15, 2025
Lifewise Biotic joint lamb biscuits do…
Lifewise Biotic joint lamb biscuits do the trick. Very happy!
December 29, 2025
Fast easy transaction Super fast delivery Very well packaged
Fast easy transaction Super
January 10, 2026
Unprompted review
I've been buying my pup's Big Dog…
I've been buying my pup's Big Dog frozen food from Habitat, either going into the shops or getting it delivered when I run out of time to purchase them myself. The process is very easy and ensures my dog is on the best diet I can provide for him.
January 9, 2026
Very efficient and fast
Very efficient and fast. Was updated throughout. Good prices too. Just nice to deal with a family owned company
December 28, 2025
Products took too long to arrive
Products did not dispatch until follow up phone call. Even after phone call products took another 2 weeks to arrive.
January 5, 2026
I still haven’t received my order
I still haven’t received my order. It’s been 2 weeks
January 6, 2026
Unprompted review
Reply from Habitat - Home To Pet Supplies
Hi Sofia,
Thank you for contacting us, I'm sorry your order has been delayed. Could you send your order number to orders@habitatpets.com.au and we will investigate this for you.
Reliable online service
Reliable online service with reasonable pricing and value. The deliveries are however a little slow with this company so you need to be a bit patient and not be in a hurry for product. I made allowance for it and ordered well before I needed the product thanks to advice from my wife who has used them before.
November 13, 2025
Friendly, helpful staff!!!
I was so pleased when the helpful staff in the Burwood store offered to carry a 10 kg box of biscuits to the car for me. Her assistance was much appreciated!
January 11, 2026
Unprompted review
The great through service provided when…
The great through service provided when need expert advise on your furbabies needs and the convenience of getting all
The pets needs and food all
Delivered to door step for me
This is easiest as I don’t drive and it’s much more convenient for me and at same time less stressful and at same time they get all their goodies treat foods essential all delivered to the doorstep and very fast and awesome delivery it comes within 2 hours of making your order but you pay a $10
Delivery fee but I
Prefer this way as it’s much better and quicker way for me
And my furbabies thank you habitat me and our furbabies Teddy and Milo love you so much
December 3, 2025
It’s always a pleasure to deal with…
It’s always a pleasure to deal with habitat Looking for specials and delivery is free poowee cat litter is the best
December 31, 2025
Only half of my order arrived .
Only half of my order arrived .. I thought I was purchasing a two-part cat litter tray: sieve + base, but I only received the sieve (which is useless without the base).
January 6, 2026
Unprompted review
Still waiting on my order to arrive
You asked for feedback when I haven’t even received my order yet. If you want honest feedback you need to allow sufficient time for the goods to be received and tried.
This is a common order for me, so on that basis, my dogs love their nightly bedtime chocs.
January 13, 2026
Unprompted review
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