The book is good but I was frustrated by it being released late which hindered my planning. I truly believe that the process for students to be able to access the books needs to be simplified. It took... See more
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When we lost the ability to log in recently, our IT dept contacted your helpdesk, who didn't seem to know how to resolve the problem. Our students appreciate being able to access the textbook online,... See more
Many things made our experience with Hodder Fantastic and I'm hoping on a call back from your team to dig deeper into this after speaking with our local rep Lesley. But in Brief : Lesley as been... See more
Breakfast was more than just pastries and refreshments throughout the day were good. Most importantly Jan knew what she was talking about and her knowledge and advice were readily applicable to the c... See more
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Company details
Written by the company
Hachette Learning (formerly Hodder Education) is more than a creator of quality content, product and services. For over 150 years we have worked closely with educators, academics, awarding bodies, partners and learners to design and deliver focused, accessible, flexible, pedagogically robust solutions to help teachers to teach and students to learn, wherever they are in the world. We are part of Hachette UK and have a unique independence in the market that enables us to give our attention to the most important element within our company – you; schools & colleges, teachers, learners, parents and caregivers. Our solutions are delivered in flexible ways (print & digital) to suit different teaching and learning approaches and we have a renowned Professional Development programme to help teachers to continue to grow and develop, with workshops and training, alongside support from our John Catt range of books, directories, educational guides and magazines specifically aimed at forward-thinking schools.
Contact info
50 Victoria Embankment, EC4Y 0DZ, London, United Kingdom
- hachettelearning.com
3.4
Average
1K reviews
Hasn’t replied to negative reviews
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Good quality book, delivered quickly.
Service was fast and reliable and the book was in perfect condition. I can't give 5 stars, as the ebook feels a bit 'clunky' at times. Also, I purchased a Geography Curriculum for Wales textbook for 11-14 year olds. Figure 5, on page 103, does not direct the reader to the location of Port Talbot Steelworks, as it states in the annotation in the book, but does point to Swansea Bay Golf Club. Not a great look for a geography text.
July 5, 2024
It took days to get access to the…
It took days to get access to the online version of the MYP book I had ordered. In the meantime I got several advertising emails from your company. Then I got 4 or 5 emails telling my how to access the purchased book. I am under-impressed.
Please remove me from your advertising emailing list.
June 17, 2024
difficult to make an enquiry
It was difficult to get in touch and get a response from the company when we wanted to purchase the product. The service for internationa schools could be more attentive and responsive
April 16, 2024
The CPD session with Adam Boxer was…
The CPD session with Adam Boxer was probably the most useful teacher training I've had.
The session was packed with useful information and modeling of the strategies so that we could see them in action.
June 17, 2024
Unprompted review
Book
I ordered the NCFE Level 1/2 Technical Award in Engineering Revision Notes book again, this was ordered originally in Oct 22 but I never received it. I Have contacted Hodder on a couple of occasions but not resolution has been sorted
June 4, 2024
Excellent technical helpline
May 30, 2024
I still have not received my order
I still have not received my order, support is not responding.
April 17, 2024
Great customer service
Had issues paying online. Phoned customer services who quickly sorted the issue and my assessment was delivered the day after. Great service.
April 16, 2024
Great experience and customer service
Rachel Woodliffe has been extremely helpful and available in all aspects, especially in addressing the needs and various concerns I have for our school.
May 28, 2024
excellent!
February 21, 2024
Easy to use and lots resources provided.
May 23, 2024
Mo is a star!
My whole experience ordering my resources for school was a dream.
Mo (my rep) was so attentive, helpful and organized my order and delivery with haste and ease.
I will definitely order from Hodder (and Mo) again!
May 14, 2024
Unprompted review
I contacted on April 4
I contacted on April 4, 2024, from Spain through the website to place an order for books to study if we would use them with the students next school year. On Monday, April 24, I had to write again. They told me there had been an issue with the payment. They contacted me to say that the books would arrive on May 15-16. As of today (May 20, 2024), we still have not received the order.
May 20, 2024
Paid, but still no access
We paid for the digital text-books (which have many links that don't work, and also many answer keys missing), and more than a month has gone by and the main person who wants to use them still does not have access to them. At our end the administrator cannot add the person, because her email is already in the system, and multiple emails to the sales person, and from her to Hodder, have not resulted in access yet. So overall our after sales experience has been very disappointing.
March 28, 2024
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