Hackworthy & Sons Ltd Reviews 209

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the staff for their excellent work ethic, describing them as friendly, professional, and incredibly helpful. The service provided is frequently highlighted as exceptional, with people noting the care taken with their belongings and the efficiency of the moving process. Reviewers appreciate the smooth, stress-free experience, often recommending the company for its high standard of professional care and accommodating approach. However, some people were dissatisfied with aspects of the service, particularly regarding the care of items while in storage. A few other people also felt that they had to do tasks that the company should have handled, indicating a less than ideal experience in those instances.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their efficiency, friendliness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as faultless, exceptional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just wanted to email to say the guys were excellent. They arrived on time and did a sterling job packing up the truck our end Wednesday the 23rd of July. In addition, when they all arrived in Dart... See more

Company replied

Rated 5 out of 5 stars

We received excellent service from beginning to end. Reg, who carried out the initial home visit went to great lengths to put our minds at ease regarding the ‘big day’. The two day move was carri... See more

Company replied

Rated 5 out of 5 stars

Everyone we dealt with from the company was helpful and professional- from the home visit for the quote, communications with the office, and the men who moved our belongings out of our old property an... See more

Company replied

Rated 5 out of 5 stars

We chose Hackworthy & Sons to move our elderly mum. The quote we received was very competitive in fact in was one of the better priced quotes we received. They turned up on time. Two guys came... See more

Company replied


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Moving Supply Store
  4. Piano Moving Service
  5. Shipping Company
  6. Storage Facility

About Hackworthy & Sons Ltd

Written by the company

We are an Independent family run removal and storage business. Established in 1973 we have been moving our customers locally, nationally and internationally for the last 40 years.

Hackworthy & Sons UK Removals European Removals Overseas Removals Business Removals Services Get a Quote

What you can expect from us

Professionally trained uniformed crew

Estimates in writing, including an explanation of all the charges

Fully equipped fleet of vans

Experienced staff on hand to give you advice at any stage of the process by phone, email, or appointment

Packing

While most of our clients start off thinking they’ll pack everything themselves, packing can be a much bigger job than most people realise.

It’s easy to underestimate how long you need to set aside to get ready for your move. For example, if you’ve got a three bedroom property, you’re likely to need around 40 packing boxes.

If it takes you on average 20 minutes to pack a box, you could spend at least 14 hours packing.

Self storage

If you want easy access to your belongings, take a look at our sister company Plymouth Self Storage.

You can choose the amount of storage space you need, and how long you want it for.

Once you’ve got your storage space, you’ll have access to it six days a week with no extra charges.


Contact info

4.8

Excellent

TrustScore 5 out of 5

209 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

We found them very efficient and…

We found them very efficient and friendly, for the booking system all the way through to moving day, we
had Glynn and Olly and they were superb and worked
really hard until it was all done, great job guys. Thank
you Jeff and Sue Greening

May 29, 2026
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you so much for your kind 5-star review! We’re delighted to hear that you found our team efficient and friendly from the initial booking right through to moving day.
Glynn and Olly will be especially pleased to hear your feedback — we’ll be sure to pass on your compliments. They always strive to go the extra mile, so it’s great to know their hard work made such a positive difference.
We truly appreciate you choosing us and wish you all the very best in your new home!
Thanks again,

Rated 5 out of 5 stars

Happy customers

Hackworthy's moved us from Devon to Glasgow. The office staff and movers could not have been more helpful. Fees were competitive. We would definitely recommend using Hackworthy's.

March 2, 2026
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you for your wonderful 5‑star review.
We’re delighted to hear that our team helped make your move from Devon to Glasgow a positive experience. It’s great to know our office staff and movers were so helpful and that you found our fees competitive.
Thank you for choosing Hackworthy and Sons Removals and for taking the time to recommend us — it really does mean a lot to the whole team. We wish you every happiness in your new home.

Rated 2 out of 5 stars

The removal team were hard working and…

The removal team were hard working and very helpful..My things were moved into storage. When they arrived to my permanent address several items were damaged,it appeared that they had suffered water damage while in storage.
There was also a chip to a wooden table and a large chunk taken out of a bookcase. I claimed but was told that dud to the excess I could not get any compensation. Disappointing service while in storage,better care should havd been taken. I can't in all honestly recommend them.

March 16, 2026
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you for taking the time to leave your feedback.
We’re pleased to hear that you found our removal team hardworking and helpful, and we appreciate you acknowledging this.
We’re sorry to learn of your concerns regarding the condition of some items following storage. All items were stored in line with our standard procedures, and when your claim was reviewed, it fell below the policy excess, which is why compensation was not payable. However, I note that some of the items listed in your review were not part of your initial claim.
We aim to be clear and transparent about our terms and the claims process, both before and after a move. While it’s always disappointing when things don’t go as planned, we do our best to handle concerns fairly and work towards the best possible outcome.
As your review has been left while communication is ongoing, we remain happy to continue discussing any concerns directly and to review any additional information you feel may be relevant. Our aim is always to handle issues fairly and transparently.
Thank you again for your feedback, which we take seriously and use to review and improve our services.

Rated 5 out of 5 stars

We received very good service from the beginning to the end

We received very good service from the company and the 2 young men who moved us were very good. They worked quickly and efficiently. Every thing went to plan. We were very happy

March 23, 2026
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you for your 5‑star review.
We really appreciate you taking the time to share your experience and are glad you were happy with our service. Best wishes from all of us at Hackworthy & Sons Removals

Rated 5 out of 5 stars

Wish I could give 6 stars

I only give it 5 stars as I cannot give it 6. This company were exceptional and so helpful from Kevin who guided us through the best way to achieve what we wanted from the move, some storage, some left and some immediately to our new house. As ften when moving house, the date moved on three occasions, but every time this was handled very efficiently by the office staff. As to the move itself, this being two days with one for packing and one for the move. The packing was excellent and worth every penny when you saw hw your artifacts were so carefull handled and packed away. Then the move itself again conducted professionally and the removal guys could just not do enough for us. (Mind you we did supply tea with an adequate supply of biscuits)!!
Cannot rate this company highly enough.

March 16, 2026
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you so much for your outstanding review — we’re genuinely delighted to read your kind words! ⭐⭐⭐⭐⭐⭐ (if only we could add that extra star too!)

It was our pleasure to support you throughout your move, and we’re thrilled that Kevin and the team were able to guide you smoothly through the changing dates and planning. Moving home can be stressful, so knowing you felt well looked after means a great deal to us.

We’re also really pleased that the packing and moving teams impressed you with their care, professionalism, and hard work. Your lovely supply of tea and biscuits certainly helped keep them going — they’ll be very grateful for the mention!

Thank you again for taking the time to share such a thoughtful review. We truly appreciate it and wish you every happiness in your new home.

Rated 5 out of 5 stars

Great service

We chose Hackworthy & Sons to move our elderly mum.
The quote we received was very competitive in fact in was one of the better priced quotes we received.
They turned up on time.
Two guys came and packed Mum’s belongings into boxes with care and consideration.
They loaded all her furniture onto their van in exactly the same way and then delivered to her new address.
They were polite and courteous and made the whole experience faultless.
I would definitely recommend Hackworthy & Sons to do your removals.
The two guys that came were a credit to your company.

March 2, 2026
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you so much for your wonderful review. We’re delighted to hear that you chose Hackworthy & Sons to help move your mum, and even more pleased that our team made the experience smooth and stress‑free for her.
We really appreciate you taking the time to share your experience.
— The Hackworthy & Sons Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service from Sean, Dave and Steve who went above and beyond expectations with move from Devon to Suffolk. Their good humour and support helped to make the move less stressful. Very competitive pricing from knowledgeable house team. Wouldn’t hesitate to recommend.

February 26, 2026
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you so much for your fantastic feedback. We’re thrilled to hear that Sean, Dave and Steve were able to make your move from Devon to Suffolk a positive experience. Going above and beyond is exactly what we aim for, and it’s wonderful to know their good humour and support helped to ease the stress of the day.
We’re also pleased that you found our pricing competitive and our office team knowledgeable and helpful throughout the process. Your recommendation means a great deal to all of us.

Rated 5 out of 5 stars

Brilliant team

Brilliant team. Cheerful, kind, efficient and very hard working. Made the move so much easier to manage. Highly recommend.

February 24, 2026
Unprompted review
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Reply from Hackworthy & Sons Ltd

Hi, thank you for taking the time to leave a review for your recent house removal. At Hackworthy and Sons Removals, we love to hear when a customer has a positive experience, so it's great to hear that your through the removal crew were brilliant. We will be sure to share your comments with them. Many Thanks agin!

Rated 5 out of 5 stars

Recommend

Reasonably priced, items provided in advance to assist with packing, great team on the day who made the whole process run smoothly
Need to make sure kettle on hand though!
Great sense of humour

January 9, 2026
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Reply from Hackworthy & Sons Ltd

Thank you so much for your lovely review! We're really glad to hear that you found us reasonably priced and that the packing service provided in advance helped make things easier. Our team will be thrilled to know they helped create a smooth, stress‑free moving experience on the day.
Thanks again for choosing us — we’re always here if you ever need a professional removals team, affordable house removals, or packing and moving support in the future.

Rated 5 out of 5 stars

Team spirit and high standards

We would highly recommend Hackworthy & Sons. They delivered a high standard of professional care with both our possessions and the houses at either end, and importantly, were very supportive of each other and of us.

January 30, 2026
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you so much for your wonderful review and recommendation. We're delighted to hear that our team delivered a high standard of professional care with your possessions and both properties. Treating every home and item with respect is at the heart of what we do.
It’s also lovely to hear that you felt supported throughout — creating a smooth, reassuring experience is something our whole team works hard to provide. We’re proud to be known as a trusted removals company offering a professional removals service with careful handling and a truly high‑quality moving team.
Thank you again for choosing Hackworthy & Sons. If you ever need us in the future, we’ll be here to help.

Rated 5 out of 5 stars

Care & respect

The care, respect and consideration shown by the team who packed and moved all our household goods.

January 30, 2026
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Reply from Hackworthy & Sons Ltd

Thank you so much for your lovely review. We're delighted to hear that our team showed the care, respect and consideration you deserve throughout your move. We truly appreciate you choosing us and we're always here if you need anything in the future.

Rated 5 out of 5 stars

Had a 2 day full pack and move service

Had a 2 day full pack and move service. The team were excellent. Arrived promptly on the first morning and laboured away all day packing my house up. Nothing was too much trouble. The two man team on day one, were upbeat engaging and high spirited all day which made the whole, daunting process so much more enjoyable. I was left with my bed and tv for my final night which was a nice touch. Day two they were joined by a couple more colleagues to finish the packing and load the last bits onto the van, which was just as seamless as day one.
I moved with 2 cats, and they were so accommodating when it came to which room I would need unloading first so as to create a safe space for the cats when we arrived at the new house.
The service was faultless from start to finish and, aside from the mocking of my gin and shoe collection, the team were amazing! lol 😉
I opted for the key delay fee for peace of mind so wouldn’t fall foul of any unexpected delays.
Would highly recommend Hackworthy & Sons to anyone who was considering a move and strongly suggest opting for their full pack and move service.

January 16, 2026
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you so much for taking the time to leave such a detailed and thoughtful review, Jon. We’re delighted to hear the team helped make what can be a daunting move feel enjoyable, and that we could accommodate both you and your cats to ensure a smooth arrival at your new home. We truly appreciate the recommendation – it was a pleasure looking after your move.

Rated 5 out of 5 stars

Absolutely brilliant!

All the team at Hackworthy were excellent.
Nothing was too much trouble, Ollie, Glynn and the team worked tirelessly to make sure our family house move was a smooth as possible, even with a few complications (not theirs!) on moving day. All this whilst managing to keep a sense of humour too! Great blokes and a fantastic service. Couldn’t have been happier.

December 12, 2025
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you so much for your fantastic review! We’re delighted to hear that the team helped make your house move as smooth and stress‑free as possible. We truly appreciate you choosing Hackworthy for your move and for taking the time to share your experience. Wishing you all the best in your new home, and if you ever need help with another move in the future, we’ll look forward to hearing from you.

Rated 5 out of 5 stars

We received excellent service from Hackworthy

We received excellent service from beginning to end.
Reg, who carried out the initial home visit went to great lengths to put our minds at ease regarding the ‘big day’.
The two day move was carried out with great care to ensure our property arrived safely and, at our new home, was placed exactly where we needed it.
A massive thankyou to the two men who did the move. They worked extremely hard and at times in the most awful weather conditions.
Would highly recommend Hackworthy every time.

November 14, 2025
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Reply from Hackworthy & Sons Ltd

Thank you for your review. We’re delighted to hear that our Hackworthy removals team provided excellent service from start to finish. Reg and the crew work hard to make moving day stress-free, even in challenging weather conditions. We truly appreciate your recommendation and look forward to helping with any future moves!

Rated 5 out of 5 stars

House move

The guys were very friendly and worked really hard

December 10, 2025
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Reply from Hackworthy & Sons Ltd

Thank you for sharing your experience! We’re delighted that our Plymouth removals team were friendly and hardworking. We will be sure to share your feedback with the crew.

Rated 5 out of 5 stars

Excellent service

A seamless and stress free removal. Can’t recommend this removal company enough. From them providing a quotation to the actual moving day they provided a professional and friendly service. The removal people on the day were polite and helpful all the time and respectful of your home and the emotional upheaval. A big thank you.

December 3, 2025
Unprompted review
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Reply from Hackworthy & Sons Ltd

We’re so grateful for your thoughtful review! Moving can be an emotional time, and we’re glad our Plymouth removals team provided the care and professionalism you needed. Thank you for recommending us—we’re here whenever you need us again!

Rated 5 out of 5 stars

Really great service made a very…

Really great service made a very stressful moving day go very easily! Great all round service.

December 10, 2025
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Reply from Hackworthy & Sons Ltd

Thank you so much for your kind words! We’re thrilled to hear our Plymouth removals team made your moving day stress-free and smooth. Our goal is always to provide a reliable, hassle-free removal service in Plymouth and beyond. If you ever need help with another move, we’d love to assist again!

Rated 5 out of 5 stars

Tom & Shaun made for a very smooth…

Tom & Shaun made for a very smooth moving experience. Excellent service - friendly, professional and fast.

November 4, 2025
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you for taking the time to leave a review for your recent removal service. We are pleased that you found Tom and Shaun to be friendly and professional!

Rated 5 out of 5 stars

Friendly and helpful.

I was moving away from Devon so needed a 2 day booking. I had several clocks, a small piano which was upstairs and a great deal of "stuff". All was moved quickly and efficiently. Very friendly and helpful staff.

October 7, 2025
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Reply from Hackworthy & Sons Ltd

Thank you for leaving your review of your recent Devon removal. It's great to hear that you found the service quick and efficient and that the removal guys were friendly and helpful.

Rated 5 out of 5 stars

Dave and Shaun worked incredibly hard…

Dave and Shaun worked incredibly hard and made our move very easy.
They were both polite and helpfull ensuring all boxes were placed in the correct rooms.
I would thoroughly recommend Hackworthy removals, with staff of this calibre.

October 22, 2025
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you for your review and your recommendation for removals. It's always great to hear when a customer is happy with our removal service!

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