have to be honest bought and paid for load of garden furniture / hot tubs etc, of this company. BUT only received a couple of the items, some of which where missing parts and unusable. So done me out... See more
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See what reviewers are saying
I won bid for a Brand new mini Quad bike.First was given incorrect collection address. The bike came in parts, with no build instructions,(which to me was no problem as I am a skilled fork truck engin... See more
Easy to use auction site and communications with H&J following successful bid. A few hidden charges and very high delivery quotation from H&J as such we collected the item ourselves. Then given only... See more
I was scammed out of £3k and still waiting for an outcome of the insolvency case! Has anyone else had any updates at all? Or luck getting any money back? I was refused by Lloyds bank because I paid vi... See more
Company details
Information provided by various external sources
Haddon & James Auctioneers combine three generations of family auctioneering history with the latest online trading technologies. We run daily online auctions including commercial and retail stock of high quality household name brands.
Contact info
St Albans, United Kingdom
- 01727 846090
- enquiries@haddonandjames.co.uk
- haddonandjames.co.uk
2.6
Poor
584 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Won some items and got them posted out
Won some items and got them posted out. Fast service and constant communication. Calvin was extremely helpful and followed up with a call to make sure items arrived and were as expected
June 17, 2022
Unprompted review
Reply from Haddon & James
Great to hear! I have let Kelvin know (he will forgive the spelling of his name!) and his is grateful. More than 95% of our orders are delivered on time or early, and we know what a difference it makes.
We've bought a few things from Haddon &…
We've bought a few things from Haddon & James over time & have always been happy with their service. We had to return a chair that was damaged in transit but that was handled fine. Kelvin has been very helpful over the phone for keeping track of our deliveries, with some items having long lead times after the auction.
June 17, 2022
Unprompted review
Reply from Haddon & James
I am glad that things have gone well in the main. I am sorry about the longer than usual delivery times - we have been having supplier issues over the last few months which have taken a while to resolve and are only now beginning to filter through. I have updated Kelvin and we will keep trying to impress and try and win the 5th star!
Fast delivery
Fast delivery and a very polite courtesy call from Calvin. Will be buying again.
June 16, 2022
Unprompted review
Reply from Haddon & James
Thank you and we look forward to helping you again.
Failure to Deliver, Poor Customer Service
I have ordered a large number of items via their auctions. Some of these items were supposed to be delivered at the start of May, but it is now mid-June and there is no sign of any of the items.
They rarely answer the phone, and when they do I am just told that different items are in stock each time and that “they are planning the delivery route”. They have been planning the delivery route for over a month now.
Emails have not been responded to for two weeks and are routinely missed or ignored.
I will not order with them again, and I will be instigating a charge back as it seems like the items are never going to arrive.
June 15, 2022
Unprompted review
Reply from Haddon & James
Good evening. It is difficult to answer this in detail without knowing your details but it is confusing to me. We only normally schedule deliveries when we have the stock in the warehouse so I am surprised that we would not then deliver. I'd like to investigate further if you would allow me, and find out what is actually happening. Please email enquiries@haddonandjames.co.uk and put FYI IAN in the title and I will ensure it is looked into as fast as possible. thank you.
I bought a Garden Patio Set at the…
I bought a Garden Patio Set at the start of April 2022 with a approx 28 day delivery date. In their own T & Cs it states that if an approx delivery date has been given and the item isnt delivered in 28 days then a full refund has been issued. I have now requested a full refund on many occasions however have been continually fobbed off or my emails go unanswered. I have now started the process with Citizens Advice and will look to proceed with court proceedings if my money is not refunded.
June 15, 2022
Unprompted review
Reply from Haddon & James
Good evening - and my apologies for the delay in responding to you. I have asked customer service to look into this and give me an update as soon as I can - please bear with me. The T&C's (clause 17) do advise that if delays are outside of our control then the 28 days does not apply, but of course we just want you to have the goods. Please leave it with me and we will investigate and respond in due course.
Received my goods promptly and all…
Received my goods promptly and all arrived safe and sound. A great experience from start to finish. Kelvin on the phones was very helpful. Highly recommend dealing with this company
June 14, 2022
Unprompted review
Reply from Haddon & James
Great to hear that we have got this one right - and we wont rest until every review is like this. Thanks
Terrible service
Terrible service, I purchased through bidspotter almost 6 weeks ago and I'm still waiting for my delivery. Phone just keeps ringing with no answer. Think twice before buying from this cowboy company.
June 13, 2022
Unprompted review
Reply from Haddon & James
In general we deliver items to the date (or before) but some have been delayed and we should be giving you the information about why and when you will receive. I am sorry you are not able to get through - we have a new customer service team leader started this week and will have another person starting with us in the next couple of weeks, which will help. However, once we have caught up with deliveries (which we are not that far away from), we believe that customer wont need to contact us anywhere near as much. So we will keep answering the calls as quickly as we can, and responding to emails as fast as we can, and making sure our customers have the information they need. I have asked them to investigate and come back to you asap. My apologies for the delay.
Disappointed
Unfortunately I am yet another buyer promised a refund in 28 days for a issue that was no fault of my own ( lack of items for my lot) they demanded payment within 24hrs then sent me an email informing me I will be partially refunded in 28 days! Well 35 days later still no refund.
Do yourself a favour the items are cheap but also don't really exist.
I will update if I actually do receive a refund, but I won't be holding my breath!
Updated. I did get a refund but had to wait an unnecessary amount of time for it.
June 13, 2022
Unprompted review
Reply from Haddon & James
Hi Daniel - thank you for your review and I am sorry that we have not followed through on our promise. I have asked for an update and we will contact you as soon as we can.
Bought LED lights for my garden and one…
Bought LED lights for my garden and one of them didn’t work. Kelvin sorted it out very quickly and sent me a new set. Impressed with his costumer service skills. will buy from here again.
June 13, 2022
Unprompted review
Thanks Kelvin for a 5* service from…
Thanks Kelvin for a 5* service from Haddon & James, Items very well packed and shipping of items was quick and easy.
no issue when buying items from them.
Absolute bargain will buy again.
Anthony Ridley
June 11, 2022
Unprompted review
I am still waiting 8 months on for a…
I am still waiting 8 months on for a resolution on my purchases.
I was told 6-8 week delivery, I had to cancel order, I was not able to get a refund (despite the items not actually existing yet), I was told they would put them back into sale and refund me. I have waited 8 months, I have called, emailed and get fobbed off. In theory my goods should be ready to ship to any luck buyer, without them having to wait months, but nobody manages to get back to me or refund me after 8 Months
June 10, 2022
Unprompted review
Impossible to contact
Impossible to contact, no communication , never a phone or email response. Assume the whole setup is a scam- they have had my payment for over 6 months and will not respond. Avoid like the plague.
June 9, 2022
Unprompted review
Reply from Haddon & James
Good evening. I am so sorry that you have had such a poor experience with Haddon & James. There is never an excuse for not responding to a customer and I can only apologise for giving you such problems. I can confirm it is not a scam - we are a company that has been established for 30 years - but we have been struggling to recruit staff, and deliveries that have been promised to us have had major shipping issues and delays at the ports. I appreciate this is not your concern, but 2022 has been a struggle for us, even as we have been growing. We have new staff starting shortly and are investing in better systems which will improve our service for everyone. We have also changed suppliers and have a much more reliable supply, which will enable us to hit our expected dates and, in many instances, exceed them. We are working to catch up on all enquiries - if you still have issues please can you email us at enquiries@haddonandjames.co.uk and mark your email Trustpilot, and I will make sure it is investigated and resolved quickly. Once again please accept my apologies for the poor service you have experienced.
Bought an item
Bought an item, estimated delivery daye 10-17 June, this has now been updated to the 27-29th July. Requested to cancel order as clearly wasnt in stock, now company are saying they dont know/cant cancel orders. It is in stock, they have a 28 day lead time, theres been a Bank Holiday, the Manager is busy etc etc and expect to get cut off or have your calls unanswered. Now saying Amazon havent told them i want to cancel. Feels like there are some cash flow issues, once theyve got your money you have to fight to get it refunded and wait a long time. Wish I had read these reviews sooner.
June 7, 2022
Unprompted review
Reply from Haddon & James
Good evening. I am sorry that things are taking a while to resolve. For any items bought through Amazon we ask for them to be cancelled through Amazon as that is where they are purchased - this will start the process and ensure your refund is processed. If you have bought from the auction site, there are clauses in the terms and conditions which do allow for some flexibility in delivery. This is in place because we rely on suppliers to deliver some items, and if there are issues then we cannot control these, although we always do our best to resolve them as quickly as possible. My suggestion here is to make the refund request through Amazon and we will ensure the process is completed in a timely manner. Once again, my apologies for the poor service.
Absolutely awful
Absolutely awful. Complete lack of communication. Misled. Lied to consistently. Told delivery would be made, but sent to wrong address. Then told my items were in a shipping container somewhere from China, then told turkey, then told the items are in a warehouse. Absolutely horrific experience. A truly terrible auction house to deal with. I would never recommend or use them again. Horrendous pack of liars.
June 7, 2022
Unprompted review
Reply from Haddon & James
Good evening John. I am sorry that you haven't received your order - but I have to say that Haddon and James are not a 'bunch of liars'. It is true we order some of our items from China - it is also true that we have had many issues with supply due to lack of containers and issues within China itself caused by the ongoing pandemic issues we have seen on the news. We made the decision to add a supplier from Turkey who make great quality furniture, so that we could mitigate the delays. Unfortunately, our expectations for delivery from Turkey have not been met, and for that I can only apologise. We always try and do what is right but in this case it hasn't worked out and therefore delays have still been occurring. The good news is that furniture from Turkey is due to arrive this month and our Chinese supplier has resolved local issues and a supply is arriving in port next week, with more on its way. I appreciate you have been caught up in these issues - it must have been difficult for you and for that I can only apologise - but the issues we have had over recent months are nearly at an end and we now have great furniture ate great prices, and are confident of future supply.
Please please don’t use Haddon & James…
Please please don’t use Haddon & James , the most awful experience I’ve ever had , won items 6 weeks ago still not delivered , they charge overpriced postage costs and won’t allow joint postage for multiple buys , if you win an auction at £150 expect to pay £300 with all fees, I won x5 patio heaters at £50 each and they advised sorry this didn’t meet the reserve and it clearly told me I have won, I telephoned Haddon and James and they advised this was a mistake and the reserve had not been set higher enough. This is not a fair auction this is a scam, I have all the evidence and will have no option but legal action. Over £1500 items never arrived and no delivery dates.
June 5, 2022
Unprompted review
Reply from Haddon & James
Hi Jason - thank you your comment and I am sorry that you feel that we have done something wrong. I will look into this again and we will respond again to you next week. What I would say is that if a shop wrongly advertises a price, it does not have to sell at that price. And, if you had inadvertently bid £5000 then I am sure you would have expected Haddon & James to realise it was a genuine error. That said, I really don't like the idea of any customer being unhappy so I am willing to look into it and see if there is a way to resolve.
This is rubbish company
This is rubbish company. Please don’t bid for their products. They don’t answer their phone and respond to your email. I won bid for outdoor furniture in for 976£ but still waiting for products to arrive. I have emailed several times and still waiting for their email.
June 4, 2022
Unprompted review
Reply from Haddon & James
I would agree that the service has been rubbish, but I don't agree that we are a rubbish company. We always try and deliver everything that is ordered as soon as we can, but we are reliant on other suppliers and we have had many delays and issues, all outside our control. That said, we should have discussed this with you, explained why there was a delay and looked at how we can expedite the delivery and keep you informed. We are recruiting more staff and the issues from our suppliers are nearly at an end. Please can I ask you to email enquiries@haddonandjames.co.uk, referencing TrustPilot, and I will make sure you receive an update as soon as we can. Thank you.
Thank you Manual for helping to deliver…
Thank you Manual for helping to deliver the product so polite and efficient.
June 2, 2022
Unprompted review
Reply from Haddon & James
Thank you for the lovely review - it is a good example of where we always try and go the extra mile to make sure our customers are happy. We don't always manage it, which is always a source of frustration, but we will be working tirelessly to make sure all reviews are like this. Thanks again - and Manuel says thanks too!
Awful company Very Unreliable
Awful company, goods advised available immediately for delivery, charged in full several hundred pounds including £60 delivery plus VAT, 14 days later still no delivery or confirmation of the date. Appalling, less than 1 star - avoid like the plague
May 30, 2022
Unprompted review
Reply from Haddon & James
Hello. I will try and find the order you placed, but we only normally offer products as delivery now when they are in stock. Everything else is given a lead time (normally 28 days or 6 weeks) as we know that it will take that time for us to be able to fulfil the delivery. It could have been a mistake on our behalf and for this, and for not communicating properly, I can only apologise. There is simply no point is us not saying the correct delivery date as it causes these kind of issues. For instance, if you look at some of the great furniture we have on the auctions, you will see it now says 28-56 days. Of course, this may stop some people buying in the first place, but better this than letting them down. We have been in business for over 30 years and this has been the most difficult situation we have had in all that time - but we are confident that a corner has been turned.
Very bad experience
Very bad experience, they don’t answer the phones, or emails took my money with no update on my goods. Stay clear of this company
May 30, 2022
Unprompted review
Reply from Haddon & James
Thank you for your review. We try to answer as many calls as we can, and answer emails as quick as we can but I do have to agree we haven't been very good at it in the last few months. Please accept my sincere apologies for the lack of service. Please can I ask you to email enquiries@haddonandjames.co.uk quoting TrustPilot and I will look into it straight away.
I have to speak as I find
I have to speak as I find. Having read the various negative reports I was a little concerned having ordered a set of garden furniture from their sister site, The Chelsea Garden Co. My order was acknowledged when place just over a month ago and it did state that it was on back order. My concern grew when I received no reply to several emails requesting an estimated delivery date and no phone number to contact them on. However, at 7.30 this morning there was a knock at the door and on answering the door, there was a Haddon and James van on the drive with a very pleasant driver delivering my furniture. It seems the issue is with communication more than anything else so I have to give 4 out of 5 for a well priced set of furniture delivered in just over a month when it stated it was on back order
May 30, 2022
Unprompted review
Reply from Haddon & James
Thank you for your review - it is nice to hear when things have gone well, although I can only agree with your assessment that our communication has not been good enough. But we do get it right - a lot of the time - it is now incumbent on us to get it right every time. Thanks again and hopefully next time we will do so well, it will prompt a 5* review!!
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