Haddon & James Reviews 

Brilliant service all the time. Goods well packaged and prompt delivery schedule.
Pleasant staff and great communication. Professional service, in my honest opinion.

Thanking you!

I have been waiting for over a year for delivery of patio furniture, half arrived unannounced, the rest they decided they could not supply but would instead supply of a better quality. The better quality stuff didn't arrive, I've now been over a month trying to get my money back, the latest excuse is too many people off with covid! These people are liars, they cannot conduct their business correctly, they are not trustworthy, don't get involved with con men, there are lots of good auction houses available, THIS ISNT ONE OF THEM. Shoddy goods bad customer service, bad customer support. And an accounts department which is not fit for purpose, again, DONT DEAL WITH THESE CHARLATANS !
TOM BAXTER.........
Two days on from the BS from Haddon. Nobody rang, good news though, their covid scare is over, they now have "unprecedented demand" so still wont answer the phones.
THESE PEOPLE ARE LIARS, COUNTY COURT IS THE WAY FOREWARD.
I hate being right under these circumstances. they collapsed into bankruptcy!!!!! Thieves!

What this company does is nothing short of criminal, after a successful auction win. 24hour payment so you don't get extra charges. No one answers the phone, emails across months. Finally offered a refund...........in 6 weeks time. 19th April - 19th September 5 Months and I hold out no hope of actually receiving the refund.

I bought some Garden patio furniture from Hadden James in April, the downside I think the Auction didn't state that it wouldn't be available until end of June. The furniture did arrive at the end of June in excellent condition unfortunately it was with the wrong colour of cushions they came back a week later with the correct one and did a swap. These things happen people are only human and they make errors when delivering and errors when picking the only thing I would fault is to be more transparent on delivery dates as we only get annoyed when left in the dark. The garden furniture is lovely abd everything is in perfect condition well below price on the internet.

Bought a few small items and arrived without any issues

My very bad experience with Haddon &James.
I bid on garden Pavilion, in November 2021.
And have been promised it will be delivered 16/20 weeks. Summer is over and I have written and called several times with no response. I got through to Sadia the finance person and was told they are having problem with delivery. Requested the refund with numerous email. promised they will take action and nothing has happened. After no communication, I decided to visit them personally. The finance team did not come out to meet, gave me excuse that the Finance person is on holiday and no Directors were at the office to address my refund. They sent me the HR person to manage and she said she will sort it out and send me a response by 24th June. My patience has run out. I am left with no other action, but to take the claims to small claims court to get my money back, which they have with them for the last 8 months.

Absolute shockers. Still waiting for items to be delivered from 14th Feb. Promises and promises but nothing ever happens. The first lots were for a charity auction - never delivered but eventually got a refund - too late for me to purchase more goods for the charity auction. Second lot was eventually delivered after 4 months of waiting. Now waited 4 months for three cat beds (which are now on their web site again). No customer service and no way will I ever purchase from them again. I just wish people would look on this before buying from this load of shifty ***** If I could have given no stars it would be more accurate.

Update
I received an email from Sadia (customer services, or lack of it!) last week saying by the end of this week my refund would be in my account.
Well surprise surprise its Friday evening and still no refund!
Can't believe a company can get away with so many lies.
Small claims court it is.

If I could give zero rating I would !!!!
It’s been 3 months since Haddon and James took thousands of pounds from my account for the purchase of some garden furniture that has never arrived. I believe my money was taken under false pretences as after numerous calls ( unanswered) and emails I still haven’t received the furniture and they refuse to give me my money back. HELP !!
The summer is nearly over and I have no furniture and no money.
I believe there never was any garden furniture fur sale and I have been scammed !!
It’s very upsetting.
Ref no .. B92-70278

14 WEEKS
I'm really disappointed for the following reasons.
I paid in full on the 21st March for 2 swings for a Cat Rescue..thinking the cats would love these. Well.. 14 WEEKS on despite the company saying various ie item have arrived at the warehouse and at this moment our logistics team is working with the route (17th May) I would like to assure you that I will be chasing up the logistics team for an answer and update immediately (7th June) We are currently going through our schedules and should have firm dates in place by next week (17th June) Guess what nothing!!!!!
I then look today and the animal swings are on again..what's that all about?
The worse thing in all of this...you have taken money that I used for the Rescue cats and that's really not a good look for your company as these cats are homeless for whatever reason and I'm trying to bring a bit of fun..
I just keep getting fobbed off and the same people are answering the emails..please check up on these queries and have the decency to update people..
I've emailed several times and would love to hear what you have to say!!
UPDATE
After contacting Ian at Heddon & James he sorted everything out for the rescue and I can honestly say these swings are the best thing ever for a litter of 5 kittens. The kittens just jump on them and swing away for hours and provide much entertainment. Highly recommend for anyone who has an energetic pet.... do buy these as certainly worth the money
We did get off to a rocky start but thanks to Ian all was sorted satisfactorily..Thank you again Haddon & James.

I can confirm that my refund came through today and want to thank Andy and Lyndsey for their assistance in this matter. Both agreed that the situation for myself and other customers was badly handled. I thought it only fair to write this review and hope others have the same outcome.

Brilliant customer service, Kelvin called me to ask if everything was okay and arrange delivery of my items. When the delivery came Manwell was really helpful and polite. we would highly recommend Haddon and james above other companies we use so 5 stars thanks

I have given one star as I can't give zero. These people are a bunch of Jokers, The same items are available on E Bay considerably cheaper, I bid £ 75 for some garden chairs and get an invoice for £ 191.00 this includes a ridiculous £ 61 postage, the identical item on E Bay just over a £ 100 and free delivery, This auction is a total con, and designed to get you thinking your getting a good deal because it is an auction, when actually you are being shafted.
AVOID AT ALL COSTS .

I use a fair few auction houses to buy presents and stuff for the extended family. Some ‘Houses are ok and efficient others variable in fact quite chaotic. I’ve used H&J a fair few times and I can confidently recommend them as efficient and good value. I don’t normally do reviews, but I dealt with Kelvin today and he’s quite a character, reassuringly good, so I felt as I’m an arch complainer on occasions I’d give credit where credit is due, so you can trust this organisation and I don’t say that lightly.

I'm a relative newbie to auctions, and have ended up with some proper dog poo in the past (stock photos not showing the item was actually just plain broken/obsolete etc) so was pleasantly surprised to receive neatly and securely packaged items which were 100% 'as described' from H&J. Add to that the very polite and helpful Kelvin who phoned me to ensure I was perfectly happy with everything and you know you've landed on a good auction site. Will be a regular at H&J now thanks.

Purchased at a good price, good service and excellent delivery. Any questions I had were answered by an extremely helpful Kelvin, I would definitely use them again.

Excellent service
Prompt delivery

For a “first-timer” using i-bidder, I bought at least 5 items from Haddon & James, not knowing exactly what I was doing, I bid some money which I thought would be far too little for the lot I was after, but I won! Haddon & James kept in touch with me through the whole process, I paid a fair price for shipping and within the next week had my goods! H&J then contacted me to ensure everything was ok with my purchase! Brilliant as far as I’m concerned! Very happy with H&J and will use them again and again! Thank you Kelvin for contacting me and ensuring me I had my goods!
Naomi Wicks

Won a lot at the beginning of May...... still waiting for any kind of delivery information... starting to worry as now read the reviews and it looks like this is a common issue.... so disappointed and quite frankly worried!! I spent over £1000 and am starting to fear I may never see furniture or money again!

I have bid on a few items from Haddon & James, luckily I have won on two of the bids. Three speakers in total, all with original packaged items that were unblemished. Their complete service from auction, processing payment to delivery has been exemplary. On the first occasion I did not check to see if I had won on the bid and had gentle reminders for the payment not being made. There was never a feeling of being pressed. As for the packaging and delivery, all done with auctioneers branded packaging, without any fuss and completely safe. I want to thank Kelvin who I would not of known but for his phone call as part of the after sale services ensuring that I was happy with the product and the final delivery. I work witha few auctioneers and a great deal of them outsource the packaging of items or the customer must provide the collection and delivery for won bids. So I cannot speak more highly for Haddon &James who are now my go-to auctioneers