Haddon & James Reviews 

Warning, do not touch this company, they're a bunch of thieves. I bought two sets of garden furniture for over £2,000 on 2/4/22 to be told that I would receive it within 28 days. This didn't happen and I eventually accepted a different set and colour to what I bought. This arrived three months later but was damaged. Despite numerous attempts to contact them, we haven't received a replacement. They still advertise these products despite saying that they haven't got the stock to replace the damaged items.

Thieves. They take payment, do not send stock and then don't reply to calls, emails or tickets raised through their new system.

I bought a rattan set from this company in May and paid the invoice straight away which was over a £1000 and have heard nothing from this company, despite sending emails and spending hours trying to get though on there phone number they have totally ignored me. A £1000 is a lot of hard earned money too most people especially at this time of a recession. How is it that this company is still allowed to operate when there customer service is none existent and they deliberately make it impossible to contact them. My advise stay clear of this company, if you have fallen fowl of them then my advice is give it to your solicitor to deal with them.

Thieves. They take payment, do not send stock and then don't reply to calls, emails or tickets raised through their new system.

I bought stock from them back in March, had to pay over £1000 despite stock not being due till end of June and July. I have consistently chased updates and been unable to receive any. I was advised I'd be issued a refund and have had no such thing. They have made it impossible to contact them. Please do not trust this company at all.

I paid my invoice immediately in April, it is now August and still no goods. They do not answer their phones ( I tried 68 times one day), and their email address is no longer valid. Haddon and James have stolen £956 and they need to be removed from ibidder. Haddon and James also own the Chelsea garden co, which is where my goods are from. Do not get involved with this fraudulent company

The most awful company I have ever dealt with. Took my money for goods they continually say they don't have! In 2 months I have never been able to get hold of this company on the phone - they continually use Covid as their excuse not to allow customers to contact them. AVOID this company, I just cannot believe that what they are doing is legal.

Terrible company. Won a rattan lot on Ibidder from Haddon and James in May 2022. After the purchase contract 28 days for delivery, the items failed to arrive. After complaining (very difficult to get hold of anyone) I was told that a supplier had let them down but they would send me a different, more expensive one as a gesture of good will. I was grateful and picked a dark set similar to the one we won. They delivered this set, only for it to be incorrect and the wrong colour. I refused delivery and they contacted me to say it would be another few weeks. Fast forward to mid August, still no items, impossible to get hold of and told that a refund won’t be available until the end of September, despite them having my money since the beginning of May.

What’s even more concerning is that they are still auctioning the very items on Ibidder that they say they physically can not supply anymore. They are a fraudulent company. Avoid at all cost!

Oh I am so disappointed and annoyed at myself for not reading all these reviews first!!
I have paid over £1,000 for garden furniture; bidding ended on 26th June (I won the bid), was quoted 3-6 days for delivery and I have paid in full.
9th August...no garden furniture and have been told to logon to the 'customer portal' only to see the following message (see below); interestingly I have had email correspondence from someone called Lyndsey (if she even exists) on Friday (5th August) to say they would have an update for me that afternoon....no update....rang the number....just a generic answer phone message telling me to log onto their portal!!
How on earth do people get away with this sort of thing in this day and age! I feel like an absolute fool!!!!

Message on customer portal below;
Thank you for placing your order with Haddon & James and we are very sorry for the ongoing delay with your order. We have been hit hard with one of our suppliers not able to deliver the furniture we ordered from them, and it is only after many months that we are starting to see furniture arriving in UK waters. We expect to be able to process these through the UK ports in the next couple of weeks, and to then despatch as soon as we can. We will be in touch before the end of August to advise of the next steps. In the meantime, if you would prefer not to wait, we can offer you an immediate credit, that will include an extra 20%, to be spent on any other items in the auction. If you would prefer to apply for a refund, please complete a ticket and advise your preference, and we can process for you. Please note that refunds are currently being scheduled for late September or October, to ensure they are managed correctly.

If the above statement is true and they are an honest, reliable business....why are they still advertising lots for sale and taking people's hard earned cash?! Doesn't come across as very honest or reliable to me!!!

AVOID THIS COMPANY - FRAUD
I bid for and paid over £2,000 for a garden furniture set. Was told it would be delivered in 28 days. I've been waiting more than 6 weeks with no contact and unable to get through on their phones.
I will be visiting this company to demand my money back.

10 months on a still no refund!

If you have come to this page and H&J owe you money, I would suggest joining the FB page Haddon & James i-bidder SCAM. There is a whole community of out of pocket customers!

I have done some digging on the company and uncovered some very interesting information...
The company was run by the previous owner until his death in 2019. Up until this point it was actually a very successful family run company. If you look them up on Companies House they have been trading for 30+ years and they are solvent and profitable. The company is now run by his late wife and you can even see her address on Companies House. As an educated guess it looks like the company has absolutely gone to pot since he passed away. If they haven’t folded by the end of the year I would be very surprised.
I have also looked at their recent job listings on LinkedIn. It is interesting that part of the job description is to deal with finance issues and problems when they cannot deliver the items won. What I take from this is… THIS HAPPENS A LOT!

For those that are interested in our particular struggles here is a timeline of our unhappy story with H&J -
Oct 2021; ordered garden building with 6 month delivery time (FYI we were fine with a long lead time as it was a good price and that fit well with our home renovation schedule)
Apr 2022; After much chasing, false promises & out right lies we were told that there will be a month delay.
June 2022; H&J finally admitted that our building was no longer available. They offered us an alternative which arrived damaged, and we refused delivery. They agreed a refund and told us we would receive it within 28 days. 28 days came and went with no sight of a refund and lots of ignored correspondence.
July 2021; H&J admitted cash flow problems and arranged a payment plan over 3 weeks for refund. They made the first week’s payment and nothing since and I issued small claims court claim at this point. They did try to get the case dismissed by saying it was caused by events outside of their control, but I contested this, and we are now waiting for a court date. To my own expense I have sought legal council and we are almost guaranteed to win at the small claims court.
I really hope this helps someone not make the same mistake as many of us! May the odds ever be in our favour!

I won a patio furniture set for over £1000 in May and still not received. Unlike most other lot's this lot didn't say to allow 28 days for delivery which is why I bought it.
I have tried calling them at least a hundred times to find out what is happening and finally spoke to someone end of June. I was told they were having problems with the supplier in Turkey and I should receive it by end of July but they would keep in touch and let me know a few weeks before delivery. I've heard nothing so I have tried calling all this week, no response.
They have responded to other angry customers reviews by saying they have updated their customer services but that's not true
I don't understand how they can auction goods that they haven't paid for then use winning bidders money to pay for the item.
Hopefully they will reply to this review urgently before I take matters further
I:e charge back to my card, contact trading standards etc. I have noticed that they have offered refunds to other people but they have had wait months and still not received. I will not allow that to happen

DO NOT USE
The customer service department do not answer or reply to emails.
Item still not delivered paid in April 2022.
POOR SERVICE

Absolute diabolical company!! DO NOT USE THIS COMPANY!!! They take your money do not deliver and then refuse to refund you or answer the phone! Have paid there warehouse a visit and all the staff there didn’t have a good word to say about the company! They need closing down!! I’m now taking legal action. Watch this space

I wouldn’t even give this diabolical company 1 star, but you cannot leave a minus star. Purchased and paid for goods that never arrived including postage and packaging, they do not answer the phone, will not refund money and not answer emails to me, sine they said they would look into refund. Items purchased April 2022, it’s now July 2022.
Buyer beware.

AVOID AVOID
These cowboys take your money for goods, then don't deliver the goods, then when you ask for a refund they ignore you. 18 days it has taken them to admit they are in the wrong and to authorise a refund and now they say I will not receive the refund till between 28th September to 28th October.

AVOID!!!!!!!!!!
Won a lot through bidspotter on 03/04/22, delivery specified within 28 days if not I would be refunded. Still no items, was told delivery this week on 30/06, today I was told delivery 02/08. I have requested refunds 3 times - no refund.
No managers to speak to, no direct email contacts for managers or logistics team.
If you ring up and don’t get through you get cut off. Emails sent 1st, 5th & 9th July no response, called today multiple times til I got through then they finally replied to the emails.
Terrible terrible service.

LOVE the piece I purchased- Wade packed it so safely and I’m grateful for that as well.
The shipper wasn’t great but it arrived in perfect condition.(very late -by days)

This was my Google review and their reply 3 weeks ago: (I've still not received refund or any further communication)

At this rate I will be taking them to small claims courts to recover funds for an item won at auction that was never delivered. What was in fact delivered was an item of a completely different specification. When this was brought to the attention of H&J, I was requested to send the item back which was done immediately and was requested my bank details to send back the refund.

I supplied these details on 23/05/2022 and after receiving no response I followed up on 30/05/2022. I received a reponse the next day stating "We will get back to you with a date for the refund next week, after the bank holiday. Apologies for any inconvenience caused and thank you for your patience."

I have since heard nothing further. I followed up again on 16/06/2022 with instruction to refund the funds within 14 days or face legal action.

Throughout this whole process I have made dozens of phone calls to the number listed on their website. Nobody answers and they have an automated message telling you to email and they will respond within 48 hrs.

Please heed my warning and steer well clear of this merchant. They have done nothing in my eyes that would ever make me consider using them or recommending them to anybody I wish well to.

Their reply:
Response from the owner3 weeks ago
Good evening Michael. I am really sorry about the poor experience that you have had - it is true we are busy but that is no excuse for not responding to queries or delivering on promises. I have asked customer service to give me an update on the current situation and we will give you some more information shortly. Please bear with me.

I would give them -5 if there was that option. Why is this company continuing to operate? It has been 3 months and they have not refunded my money. Multiple empty promises, I sent them a letter of intent to take them to court and I have had to escalate to the courts. Avoid them like the plague!! They have now been served.

Absolutely disgusting service. Paid almost £400 for a macbook, emailed multiple times asking for a delivery date, no response. Rang at least 30 times, no answer. Finally, after 18 calls one day, they did answer - 'it's with DPD'. Days went by and still no delivery. I emailed again, and again, finally received a response along the lines of 'they were having trouble getting the furniture' which was shows the first excuse was a lie, along with this one. I then asked multiple times for a refund which was ignored.

Eventually the macbook arrived, but unsurprisingly doesn't work. Emailed two weeks ago stating the fault and asking what to do, no response, countless phonecalls, no answer. Now taking up a chargeback with my bank.

Avoid like the plague. Disgusting company who should not be allowed to continue to trade looking at the countless similar experiences.

Fast delivery, excellent service and good customer service from Kevin.