HairClub - Phoenix Reviews 2

TrustScore 3 out of 5

2.9

2111 East Highland Ave, Suite B 300, 85016 Phoenix, AZ, US


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Company details

  1. Wellness Center
  2. Pharmacy

Written by the company

For more than 40 years, our hair loss experts have helped over half-a-million clients regrow, replace and restore their hair. No matter what stage of loss you’re experiencing, we’re here to help personalize a solution for you.


Contact info

  • 2111 East Highland Ave, Suite B 300, 85016, Phoenix, AZ, United States

  • 6023578101

2.9

Average

TrustScore 3 out of 5

2 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

🚨 WARNING

🚨 WARNING: Hairclub's Contract and Satisfaction Guarantee is a Lie 🚨

I need to share my experience with Hairclub's Xtrands+ program, and it’s a cautionary tale for anyone considering their services. Their promise of a "Commitment to Satisfaction" is nothing but a facade.

After spending a significant amount of money, I encountered serious issues with the hairpieces—glue problems, poor texture, and color mismatches. When I expressed my dissatisfaction, Hairclub refused to honor their supposed guarantee and only offered me alternatives instead of the refund I rightfully deserve.

I feel cheated and frustrated. If you're thinking about using Hairclub, beware! Their satisfaction guarantee is a scam, and you could lose your hard-earned money. Look elsewhere to protect yourself!

#ConsumerWarning #Hairclub #SatisfactionGuaranteed? #DoYourResearch

August 30, 2024
Unprompted review
Rated 1 out of 5 stars

I worked for hair club one year….one…

I worked for hair club one year….one word to describe m experience and it was TOXIC! First of all it’s very toxic places to work starting from the manger, most not all employees and HR. I reached out to HR but they did nothing.
Some employees have been there for 15 to 22 years, they are cut throat, will do anything to keep their high tipping members, very greedy and mean. They talk very badly about the members. For example, how some of the members don’t tip well. They would push around the non tipping members to each other or me, which was fine with me, because I truly cared about my clients. The Manager was a bully, very condescending and disrespectful, not a team builder at all. I was very unhappy to workin in a toxic environment. The Manager stole my Commission and tried to blame it on other people. I was selling products but she was putting them under her fiancé‘s name. Then one day before she fired me, she told me I was the reason that her fiancé was no longer working at that location. So she decided to come after me and got me fired under false pretenses. The manager has no morals or ethics. She’s not a person with good character or attitude. Mind you this poor excuse of a manager was only there for three months and she turned this place into a toxic work place. I would not recommend anyone to work at this location.

July 18, 2022
Unprompted review
HairClub - Phoenix logo

Reply from HairClub - Phoenix

We appreciate and value all feedback. Please know that we looked into your claims but were unable to substantiate them, especially your claims with respect to your former manager. In fact, the feedback we have received from other employees regarding this individual have been overwhelmingly positive. It is unfortunate that your personal experience may have differed from that of other employees. We wish you all the best in your future endeavors.

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