HairClub Reviews 

Misleading Practices and Poor Customer Service at Hair Club
I recently had a very negative experience with Hair Club in Virginia Beach, specifically regarding the purchase of an Xtrallux Turbo Pro 316 laser device.
Firstly, the product itself was not as described. The cap was far too large for my head, making it ineffective and impractical to use. I contacted Hair Club about this issue and while a manager was initially supportive, the follow-up communication did not provide any helpful solutions.
Secondly, I discovered a significant and concerning price discrepancy. I purchased the device for $2,099.30 (net), but it is now listed on the Xtrallux website for only $1,299. This drastic price reduction, advertised for the same month I bought the product, feels incredibly misleading.
To make matters worse, the Hair Club failed to inform me of their "No Refund/No Return" policy. This policy was not on my receipt, nor was it verbally disclosed. This lack of transparency contradicts their advertised "satisfaction guarantee" and the Xtrallux 6-month satisfaction guarantee.
I have attempted to resolve this with Hair Club directly, but my concerns have not been adequately addressed. I am extremely disappointed with the product, the misleading pricing, and the poor customer service. I would not recommend purchasing from this Hair Club location.

Excellent service by Emeley!!! I called recently to get information for my boyfriend and she was extremely helpful and informative, explaining exactly what steps to take and how the consultation process works. Super encouraging and very excited to get started! Thank you Emely!

great team of professionals. Feel very happy to have found hairclub to treat my hairloss. thank you Emely for all your help!

I am always extremely satisfied with my experience at Hairclub Montreal. When Holly does my hair I leave feeling like a million bucks. I recommend Hairclub, and Holly, to all my friends and family in the area!

I highly recommend the specialist Holly! Fabulous and intuitive, she knows the answer to my questions before I even ask! Thanks hairclub and holly for helping me with my hair!

Went to Hairclub in montreal and had impeccable service. Alyssa really knows her stuff, she convinced me to try something new and I couldn't be happier with the results! Thank you so much! I'm in love with my hair now, and I'm a person obsessed with it.

Love coming to hairclub montreal! I always go with holly! She gives the best cuts

HairClub in San Antonio, TX is fabulous. The stylists are wonderful and great customer service is evident when you walk in. I've been going there for several years. Recently there was a change in the company though. The hair systems lack quality, they're charging more and I'm really ticked off that after paying for the system and wearing it, I can't take it home if there's any use left in it. I've been able to up until about 6 months ago. I paid for it; it is mine. What a stupid policy. There is competition out there and I'll be looking.

Terribly unprofessional place! They wasted 3 hrs of my time (2 travel and 1 waiting inside 3 rooms), all -for nothing. I could not believe it what i heard: "Sorry, we can not take you now...". What, Why did you send me 10 reminders to come leading to this appointment- just to reject me once i was there? Why did not you cancel the appointment before it happened? Clueless bunch of unfocused, unprofessional morons. And I am supposed to give them access to my hair & folicles and what not? Who will reimburse me for my 3 lost hours? If you wish to wait, waste your time, get terrible service and high prices, including undisclosed fees- come to HairClub for man. Despicable!

I've been using Hairclub in Delray Florida for many years. I love the experience but even so now that Joey is on the team from Jacksonville Hairclub. Joey puts on my hairpiece so terrific and styles and cuts it so I come out looking like a real beauty!!

I have come to HairCkub in Elmwood Park, NJ for almost 5 yrs now. I have a great experience with Cindy . She is amazing, very professional, always in a good mood. She does a great job cutting and giving the right color to my hair She always finds the right hair style that makes it look fuller and stronger.
I would recommend her with all my heart.

I used Hairclub services between October 2022 and April 2024. My hair line was slightly thinning and wanted to prevent more hair loss. I was told I was the perfect candidate for great results.
Not only there was no improvement at all, my hair got substantially worse to the point I now shave my head. The staff then said it that I came in too late for treatment or gaslit me by saying that there were improvements by manipulating their charts when visibly things were getting worse.

Avoid Hairclub like the plague.

Jasmine is a great stylist. Thank you for my beautiful hair Jasmine, the best you are ♡

Natali is one of the best hair stylists in Hair club Montreal, she is always being nice and cheerful to me and the haircut is excellent!
She deserves 5 stars!!

Thank you Hairclub for everything!we enjoy every appointment with Natali.Syer professional & charismatic.

Natali is an amazing specialist.Super professional.Makes every appointment worth while.

Jasmine excels at truly understanding what her clients want. During my first visit, she took the time to ask detailed questions about my hair type, routine, and the specific look I was aiming for. She uses high-quality products and always explains what each one does, and why it’s beneficial for my hair type. The ambiance is calming, with soft lighting and comfortable seating that make you feel pampered from start to finish. Jasmine herself is always professional yet friendly, making each visit feel like catching up with a good friend. She’s punctual with appointments, and I never feel like she’s rushing through my session to get to the next client. If you’re looking for a hairstylist who combines exceptional skill with a genuine passion for hair care, I highly recommend Jasmine.

Want to recognise the magnificient hairstyle service by Jasmine Mastrangelo. I was confused and she provided excellent guidance in the kind of haircut that would suit me best. She is a great conversationalist with a lovely sense of humor. I am not going anywhere else 🙂

Nathalie took care of me really well and ensured that my needs were met, I always leave satisfied with the quality of service that I obtain from her.

Jasmine is a fantastic stylist. I have only just moved to montreal from Toronto over a month ago. I can safely say that I am very happy that to come here for my treatments. I was worried at first about changing location etc but now I am really happy and will be coming for my hair treatment to Jasmine going forward. She really knows her stuff and the right products to put in my hair. She is amazing. I look forward to having my first salon visit with Jasmine.