HairClub Reviews 

Absolutely ridiculous!!! I have been waiting a year for the right fit of my system to come in!
The manager of the Warwick RI store keeps telling me it’s due to Covid and they can not get the hair in. It’s on order and they can not give me a specific date so she has been getting the hair from different Hair Clubs that 1-is totally not the correct color and 2- does not fit my head at ALL. This has been an ongoing issue since last OCTOBER! They are very nice and trying to accommodate me but I am sick and tired of paying thousands of dollars for the incorrect color and fit. Why in the world does it take close to a year for product to get there ? Totally disgusted and frustrated!
Jackie -Member since 2015

Crooks!!! They are all crooks … lousy hair stylists , disgusting environment and stupid upper management… save your money … these guys are like McDonald’s, crap product , lousy service and gross . If you are suffering from hair loss go to smaller companies, better service better products and very good customer service…their hair piece looks fake and makes you look like u r wearing a cheap wig

The stylists are crap they hire anyone off the st because REAL STYLISTS won’t work for the company because they have too much restrictions and lousy pay … they only care about your money … during covid lock out they lost soooo many stylists because they treated them all like crap and basically if you are not on board with the company policy BS , then see ya !!!

Everytime I got a hair cut from these people I went home looking like crap while I have hair all over me … amateurish service … they FORCE you to buy their fake products because that’s how they make their money …they train their stylists to milk your every penny and buy their expensive products… they put so much glue on your hair to stick it itches like crazy …SAVE YOUR hard earned money .

BOTTOMLINE is you are paying a TESLA payment for a piece of cheap wig on your head … they know for a fact that people will pay anything just to feel better about themselves..

Go to smaller independent owned companies,they are way more affordable and you actually feel the hair as part of your own ..everytime I left my salon visit appointments I never felt like it was my own hair because they glued it heavily so I felt like a heavy hat on my head .

Ever since covid they lost soooo many clients because they stole their money and being closed until further notice , but every month they took money outta your Acct …first thing they ask you ( when you sign up ) is your debit card number so they can automatically withdraw first of the month .

STAY AWAY

why would anybody pay their insane prices when you can buy a great lace system online that lasts for several months simply by taking care of it..anybody paying these people must have time and money to waste..I was a member in Winnipeg , actually their first or 2nd customer ever and aside from the people being ok, the price was insane at 5-600 a month..I now buy online for 3-400 including perming and the exact colour I need and have a guy cut it in for me..1 hour every 3-4 weeks, and in between I wash and condition it and put it back on easily..it is not brain surgery..it is simple...

They were really nice to me but on my contract it said I can cancel anytime but I may not be entitled to a refund which is fine but when I went to cancel they told me I can’t which made me think then why is there a cancellation policy on the contract they tried to lie to me to make me not cancel it was only when I asked the question “what does the cancellation policy apply too if I can’t cancel” still no answer then finally they said I ca cancel after telling me I can’t cancel tried to make me feel bad for doing something they should expect with some customers other than that they were genuinely nice it wasn’t until I decided I wanted to move on from them when problems came

My Experience

06/03/2021: I am a 40-year-old male, an ARMY Combat Veteran, and currently work with Fire Departments, ensuring their safety. I signed up at Hair Club (Dallas, TX Branch) in Jan. of 2020. Since this time, I have spent over $4000.00 and have not received one day of hair that I ordered.

My Story:

The first hair piece was ordered in Jan. 2020. It arrived at the end of March. They measured my personal hair and told me I was ready to apply the hair piece. They put it on me, then completely chopped it off. When I asked why, they told me I wasn’t ready for the hair style I was going for (OK, then why did they tell me I was ready??). This hair piece went completely bald, in the front, within 3 days. However, covid hit and I was stuck wearing it for a little over a month. At this point I was completely embarrassed professionally.

In June they called and told me my second hair piece was available. I went to put it on and noticed that it was not even close to the same as the first one. Color, thickness, fit were all completely different. I asked the manager what happened; he told me that the stylists will go in and make changes (lie). I was still new to this, so I went along with it not knowing any better, but thought it was strange that they would change everything without asking. They dyed it and sent me on my way. Of course, the dye only lasted a couple of days, so I was quickly back to looking crazy.

This went on with two or three more hair pieces. Each one came with a different lie about why it wasn’t the right color, fit, etc. He would tell me that “they have to personally dye each hair piece that came in. They usually have months to do this, but since mine just got there; they didn’t have time.” I said “so people can’t order a specific color, you have to dye everything?” “O-no, you can order colors, it's just covid.” (Every time I caught him in a lie, he said covid).

Finally in October, I realized that they had never ordered my hair. They were going into their back room, grabbing other people’s trash hair (I’m guessing that they tried it on but didn’t like it), then telling me it was my hair and of course charging me for it.

At my next visit, I sat down with the manager, called them out on this, and asked them to stop. We then went through the whole order process line by line, so that we would all be on the same page. The next hair piece that I came in for, would be mine. We were all in agreement. I left this visit bald, convinced that we got it right, and ready to receive my hair in Jan.

They call me in Jan. 2021 and tell me it's ready, I show up and see that it’s not even close to the right color. I’m blond, this thing was dark brown. He told me a few more lies about hair dye (trying to get me to put it on), and that was it. I have not heard from anyone since. I’ve called, they keep taking a message and telling me he will call back (he never does). I’ve called the corporate office, they said all they can do is tell the Dallas office to call me (they didn’t). I was completely nice and understanding with this company and they took advantage of me.

I would not recommend Hair Club. Read all of the reviews and take the negative ones to heart. Save your thousands of dollars and buy a nice hat.

Do not go for the RestoreInk procedure. Cost 3.2k with no results and even worst off than I was before going there. It looks like I have a bunch of moles at the back of my head. Asked for refund and they’re becoming arrogant and refused to reimburse the cost or partial cost. Worst experience Ive had in a long time. Waste of time and money.

Looks like all these 5 stars review are mostly fake…read the 1-3 stars if you want a true opinion on product and services there. Its a scam.

I have been wearing hair systems since 1987. I know WAY more about this business than anyone I have ever chatted with a HCM. I have seen the reviews here. I understand. They only use NATURAL hair. It ALWAYS fades and FALLS out over time. If they would just give a person a choice and offer synthetic systems many of these complaints could be taken care of. I dont need to see some HOT lady & have her tell me about my hair loss problems. I need to speak with someone who knows MORE about hair systems than I do. EVERY time I have went in for a consult these women have followed they same script. Skirt and blouse at least 2 sizes to small. Breast carefully positioned. WE DONT OR NEED THIS!!! Why not hire ME to run an office?

I have been with HCA for 10 years and sadly the quality has just gone all the way down to junk status.

I have an issue with the hair being so thin to begin with and then falling out in chunks thereafter leaving you feeling vulnerable and unhappy -
I don’t feel I am being looked after and to add insult to injury my cost increased by at least 30 % without notice or discussion and they debuted this money with no issue and no permission and have left me stranded with hair issues and no concern !

I would have thought that after 10 years I’d be treated with more respect !

How can you demand more payment for the worse quality is beyond me.
I told them the hairline is out in clumps and even sent pictures and received no call back to remedy and then insured this morning seeing the extra money removed from my account with no permission to do so
Shameful

This review is for xtrends ,( appointment issues )
since i have got their services for the first time in dev 2021 , i have always been struggling with appointments.
its been over a month since i went there last time and finally i had to remove hair extension and put my cap on , because it started coming off and smelling bad because of polymer i believe .
since the first impression went horrible , now i am thinking about let go thousands of dollars i paid after 6 initial months that is included in the price i paid .
what was very disappointing was ,
a lady called to confirm an appointment and i told her i'll have to cancel it since i'll ba working an extra hours .
i told her this appointment situation is not working for me and i had to remove the extrand and wear cap for now ,
now here is her answer " at this point we can not do any refund to you and it's completely up to you if you don't wanna wear xtension "
so, instead of suggesting me the solution , she decided to be judgementle and assumed that i was asking about refund "
the stylist over there are nice, when you are there they treat you nicely and their product is nice as well ( no complaints about those ) .
me letting go thousands of dollars i paid is the least i worry about , now lets see how worried hairclub is about loosing potential long time customer . i still have included services till june 2022 , and i hope after this review they try to restore my faith in them .

I’ve been a member of hair club Mississauga Canada for almost 8 years . Since the pandemic the quality has markedly decreased . I pay 789 dollars a month and despite complaining I’m not being given the systems I have requested for . They vary in densities and the front laces are very prominent . I have been told that due to the pandemic theres a year back log , therefore they are trying systems from other factories which is certainly not what I pay for . I have been able to get one system from another vendor which is way better then hair club hair system and cheaper too . I despite paying 789 dollars a month still have not been getting the hair systems I have signed up for . The Regional manager has been very supportive but I guess the staff is not able to address my needs as they are getting the money on a monthly basis . I think hair club is now more into business rather looking into customers needs .
Hussain

I recently transferred by American Hairline to Hair Club (in Wexford, Pa) due to poor management at American Hairline. After paying a set price at American Hairline, the price was increased by 50% over what I was paying. Instead of a incremental increase, this is how they run their business. VERY DISSATISFIED!!!! Hair Club in Wexford, Pa

Spoke with the regional manager Candace and assured she would look into my complaint and will follow up with me. I felt pretty confident she will look into this and results will be positive.

I have been a Hair Club client since 2005.
I’d like to start out with the positives
Hair Club changes lives! For women like me who have severe hair loss I would give up eating to pay for membership it’s that important to me. I am amazed at the number of women I do share my experience are unaware there is this option besides wigs. Personally I could not handle wigs. Having hair first and foremost that no one can tell is not mine (well it is actually mine I pay for it 😂). I love that I never have to worry in whatever activity I do that someone could tell. I can feel completely comfortable and confident whether at the beach, pool, gym or a windy day. One thing I have found the difference from your own natural hair and this option is natural hair gets oily from your scalp and needs to be washed more often than my HC hair and can be styled easily everyday. This is one appointment I never miss and always look forward to even though my drive there can be up 2 hours sometimes. No one knows this is not your natural hair unless you share that fact with someone. In fact if I happen to be somewhere say the nail salon and I see a woman who may want to change her life I will tactfully tell her of my experiences and how HC changed my life.
My first experience was in Fresno CA for 11 years. I moved to Maryland and was please all my information was still in Hair Club system so transferring to the Annapolis was easy. Stacy who handles membership was so nice and helpful. I haven’t seen her in awhile and mot sure if she is another one who left this salon, The first woman who handled the desk and appoints Heather was a joy and always cheerful, professional and made appointments so easy to schedule. She is no longer there but at a different salon. I really miss her.
My stylist Yuri Kim is wonderful. I have never left not feeling beautiful and happy with my hair. After so many years having her do my hair I feel she is a friend as well as the best stylist there. At the moment she is about the only stylist who has remained since I started my membership at this salon. I love her and if she left there I would follow her to whatever salon she transferred to. She is a PRO
Even during Covid when the salon could not remain open there were ways to communicate and get help with keeping my hair attached through zoom. It was a difficult period and I am glad that that is over.
But other changes occurred when the salon could take clients again. I feel the changes were due to the woman who took over the management position. I sincerely hope me airing this does not effect how I am treated in the future at the salon.
Every stylist but mine has transferred to other HC salons in MD. You would think the regional manager would question this or wonder why. I personally have had issues and seen her trying to correct my stylist in a loud and not so nice way in front of me. I have been in a leadership positions and you never correct or discipline someone in front of others and always in private. If I saw this I am sure this was not a one time instance and I feel for the stylists. It is my opinion only, but I have a feeling the loss of the other stylists all occurring since she took the position was not a coincidence. Someone who is above her in the company might benefit from talking to these stylists. Loosing your stylist who you trust and always meets your satisfaction when you leave from your appointment is very important to clients and a priority if they will continue to be a client. I am holding my breath my stylist remains. In my opinion the company couldn’t afford loosing her. This salon was down to just her and I know she worked very hard to keep things going there. She is loyal to her clients and probably one of the reasons she has remained. Yuri hasn’t confided in me the problems at the salon. I have observed many things. Like I stated earlier I am a long time client and I can realize a good situation from a bad one.
I did contact the regional manger once (Todd he is no longer working in that position) about what I observed but I don’t think anything was done.
I just renewed my membership even with the large increase in the amount each month. I do hope the company takes in to consideration problems clients have or see and try to take corrective action.
I have never been one to stay quite and not voicing my opinion when I see problems or if I really endorse something. But after reading so many negative comments from other clients it makes me wonder if I am wasting my time with this post. Thankfully my experiences are not as bad as some I read.
One thing I learned in my 20 years in the Navy is if you take care of your ppl they will take care of you. If you set the the example others will take your lead.

After recovering from Covid in early October, I noticed my hair was falling out. It was falling out in handfuls. This was very distressing and disturbing. I researched and found that this is a side effect for some people who recover from Covid.Telogen effluvium is what it is called. I worked with a physicians assistant and when we came to Savannah, I found the Hair Club group. Tari and Robin were wonderful.
I had used headbands, scarves, and caps. I was reluctant to wash my hair as that caused even more hair to fall out. They met with me and we discussed options and solutions. Robin made an appointment to work with me, washed my hair and fixed it to hide the hair loss very well. They were both extremely kind and supportive.
It is now 5+ months later and my hair is starting to come back. This is typical in cases with many cases of telogen effluvium. I am very grateful for the help that Tari and Robin gave me. I highly recommend this group!

Its been a year + of hell. I have not received a paid hair system in a year. They did provide me with alternative hair that led me to have to cut my hair to even be able to get a system. It was also a different color. Your hair is shaved to install the hair so it leaves little options. My issue was not even with the supply part I realize Covid makes it tough. My Issue is I was bullied into signing another contract instead of being allowed to wait on my other two systems being provided before I had to pay. Now I have been paying for 5 months and still have not even received my 2020 hair. This has forced me to buy from another company to not go into work bald. I'm a redhead so this is not that easy to do. This has been upsetting to say the least. So, if I were to do it again I would go to Hidden Crown get a hair topper and get a hair stylist to cut it. Its less expensive and a lot more convenient without the stress, no additional travel and no contract.
Save yourself the heart ache and do not go to the Hair Club.

I had the worst experience ever! And I'm still dealing with it! I went in because I have always had fine hair (not balding) just baby fine hair. I thought a hair topper would be great! So, I made an appointment, I showed the stylists a picture of the hair color I wanted for the hair topper. She ordered it. When it arrived I had an appointment to have it placed on. The color was Nothing like the picture I showed the stylist. I was also never told about clips ons.. just the glue on. I was talked into trimming down the top of my hair so the hair topper laid more flat. I wasn't aware that trimming meant shaved! I have never felt uglier. Now I have to wear this topper until my hair grows back. I am not happy at all about it. I even gave them another chance by having the stylists order another hair piece for me four months after the first one and once again that was a mistake. It wasn't the color I wanted. It was the same color as the first one I didn't like. I then decided to cancel my membership and that has been a nightmare! I was told I could easily cancel it over the phone. I tried doing so and was then told I have to cancel my membership through email... that's when I was told I have to send a written notice to cancel my membership. I have tried all three to cancel my membership and It's still not canceled. I have been charged two months after I've tried canceling the membership. Here I am being forced to pay $400/ month for hair and salon visits I'm not longer attending or interested in and I'm also stuck with a bald head and a hair color topper that I never wanted. My confidence I once had before deciding to step into that salon no longer exists.. and probably won't until my hair grows back. 🥺😢😭

A few months ago, I decided to renew my membership to HairClub. I originally was a client a few years ago and had to drive to New Orleans for my visits, so I was super excited to hear a HairClub Salon opened in Baton Rouge- I wouldn’t have to travel to the salon in New Orleans. However my main reason is I am in education and since the start of this pandemic my hair thinning has gotten progressively worse.

Since joining HairClub a couple of months ago , I was very pleased with my stylist. She was amazing. I walked out the salon feeling awesome. I was getting my money’s worth. Let me tell you, HairClub is NOT cheap.
Well, after three months things began going down hill. The salon got a new manager. To my knowledge there were some unresolved issues with the new manager and the stylists. Therefore they quit!! Leaving some very happy clients very concerned and unhappy. Since my stylist left I am left very,very unhappy and have very limited options. Here are a few complaints I have suffered over the past few months.

Complaint #1: The BR salon now have traveling hair stylists. These people are flying in from different states to work for a week or two at the BR HairClub. Which means it’s a different stylist for each appointment. (That in it self is difficult for me). Some of these stylists have limited experience. They have no connections to me- my likes and dislikes when it comes to my hair. (Again, HairClub is NOT cheap!! I pay for my stylist to know me.) Each time I went to the salon I had to explained what I want done and share my complaints about what the last stylist did or didn’t do.

Complaint #2: I am unable to get appointments when I have issues with my hair. Don’t forget we have traveling stylists. This means, I will have to deal with the issues until my next appointment.

Complaint #3: My stress level is still way to high! My last four appointments, I left the salon in tears and angry! My system/matrix is placed wrong on my head. The areas I was trying to cover up was still visible. I pay way to much money to be so unhappy with my hair!

Complaint #4: I have called corporate office and the person who is in charge of my region never called me back. Nothing has been
done to rectify my issues.
HairClub continues to debit my bank account every month. (Again, HairClub is NOT cheap!) I feel like I’m being cheated because I’m NOT getting what I’m paying for.
I would love to share some pics as proof of what I’m going through but I can’t on this page.

In closing, as a woman our hair is our crown. When it doesn’t look good we don’t FEEL good. I am a client of hair club because I want to feel and look good. HairClub in the past always put the clients concerns first. The purpose of this message is my hopes that someone from HairClub reads it and get to bottom of what’s happening at the Baton Rouge center. It’s my understanding at any place if business, especially a business that prides its self on making people look and feel confident that customer service and satisfaction should always be the first priority especially when it comes at such a great cost.

#AngryandStressedOut

There are few organizations that provide a total complement of professional staff members to include functional as well as administrative. Such is the case for the HCM Center in Savannah, GA. I would like to extend a "tip of the hair" to the management and to all of the stylists and technicians that make up the very cordial and efficient staff there. The unique professionalism of Terry, Teresa, Robin, and Daphne is exceptional in every regard. I really can't remember a time or a visit when I wasn't treated as a totally valued client since my first visit there over eight years ago. Whenever I've had work requirements that conflicted with an upcoming HCM appointment...they were promptly adjusted to accommodate me. Thanks much Savannah Team! -- BH

I'm sorry that I fell for a very convincing sales pitch, All I wanted was longer hair and ended up losing 1 1/2" ban around my head due to their rubber cement they use to glue their India hair to my hair. Following three months of up to twice a week going back with issues and the poor fitting wigs along with quality. Please only if your bald I would never go back especially where they charged me $5,500 for the first year and after three months of putting up with their lies that the real hair I wanted is coming from India and it would take another 3 months. I quit and got back half my money, again I'm so embarrassed of what they did to my head and sorry I fell for the lies. The hair stylist are the only reason why I hung in for three months they were all professional and kind and in the end one came over to me and said she knew I was not a candidate because my hair was fine when I first came in. DO NOT GO IF YOURE LITTERALY NOT BALD THEY HAVE NOTHING GOOD TO OFFER!

Always great service and friendly staff to work with. I am so satisfied with the products they sell and the service I receive on my hair.

The service is excellent. Michael is a master at making my hair look great. Even though the quality of hair being delivered is not what it used to be. And I’ve been a member for 16 years. Also I’ve had to go a couple of months with the same system due to shipping snags and delays. The front desk Liz is a professional who knows how to take care of of the clients. The revolving door of managers all need managerial courses. Plus how about a manager being a man who maybe wears a system and can understand our concerns. These women only know it as a paycheck. The cost of being a member is becoming almost too much to handle. Thank you. Louis Cicillini