HairClub Reviews 

942
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

If i can give them half of 1 star I will gladly give it. They are very deceitful, they don’t deliver good job. They use fake hair to cover your alopecia instead of providing solutions to grow your own... See more

Rated 1 out of 5 stars

DONT DO IT! Everyone knows that Minoxidil is a very temporary solution to hair loss. Stop taking it and you lose everything that you gained. I SPECIFICALLY said I wasn’t interested in Minoxidal dur... See more

Rated 5 out of 5 stars

I have been using Hairclub Burlington Canada for almost 8 months now, and I see a significant improvement overall in my hair and scalp. My stylist Zara Ballnour goes above and beyond. She is one of th... See more

Rated 5 out of 5 stars

My experience based on nearly 30 years of being an HCM member has been positive and satisfactory. I have seen countless people come and go and I can honestly say that all of them have been wonderful... See more

Company details

  1. Wellness Center
  2. Pharmacy

Written by the company

For more than 40 years, our hair loss experts have helped over half-a-million clients regrow, replace and restore their hair. No matter what stage of loss you’re experiencing, we’re here to help personalize a solution for you.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

942 reviews

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2.4

All reviews

(942)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

I like keeping my hair on instead of…

I like keeping my hair on instead of taking it off and on like a wig. To me it is a quick weave where you leave the hair on. the only thing taking the hair off hurts really bad, and the itching is sometimes unbearable. but I like my style and color of my hair. I like the professional and knowledgeable stylist that I have she is very very good.

November 1, 2021
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Reply from HairClub

Thanks for this feedback, Patricia. We love that you love your hair!

Rated 5 out of 5 stars

Great service

Great service. Creative hair professionals! I enjoyed visiting hairdressers Mahogany for two years and now Christine . Both are gracious and totally accommodating. Everyone in the office is so welcoming as well.

November 1, 2021
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Reply from HairClub

Thanks Hal! This is good to hear.

Rated 4 out of 5 stars

Fort Myers Client

I have been a client with the Fort Myers office for eight years. Have seen many changes throughout the years. The Manager Theresa is the best Manager Ft Myers has ever had, caring and professional. My main stylist Robin Enrico is great. Robin truly cares about her clients needs and goes out of her way for you. Stylists Danielle and Terry are great stylists also. Reagan is always helpful with your appointment needs.

November 1, 2021
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Reply from HairClub

Thanks, Dave! We appreciate you sharing your experience with our Ft. Myers center.

Rated 5 out of 5 stars

Kevin is always amazing

Kevin is always amazing! He’s professional and yet friendly so I always feel very comfortable. That’s really important.
I’d never want to change him.
The newer staff is delightful also. 👍🏼
Thank you

November 1, 2021
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Reply from HairClub

Hi Martha... thank you for this feedback on our Albuquerque staff and thanks for being a HairClub member. :) Chase | HairClub corporate office

Rated 5 out of 5 stars

Joey styles

Joey is my stylist. He’s always happy to see me And he always does a great job. If I need him to cut one little piece or do something slightly different he’s on it. If I need to change dates of my haircuts he is always trying to accommodate me which is a great thing in a hairdresser. The folks greeting me at intake or also very kind and helpful. Susanna is wonderful and always has been. Thank you Hair club.

November 1, 2021
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Reply from HairClub

Thanks Donna! We appreciate your feedback on our New Orleans staff. Thanks for being a part of our HairClub family.

Rated 5 out of 5 stars

Hair loss issues? This HairClub will help you!

I have been a client of the HairClub since May of 2021. When sudden hair loss started to develop at a fairly rapid pace, I decided to set up a meeting at this location to discuss my options. While I left the meeting unsure of the decision I had just made, my mind is completely sure now that I made the right decision to join the HairClub. In a few short months my hair is coming back and I couldn't be happier! Every employee I use at this location is well educated about hair loss and how to help fix the issue. They are also honest, understanding, and compassionate. I would recommend this HairClub location to anyone!

October 26, 2021
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Reply from HairClub

Thank you for sharing your experience with us, Dawn.

Rated 5 out of 5 stars

I just became a member this year at the…

I just became a member this year at the Ft Worth location. Tan, Sherry, Petra, Coco, Amanda and Joni are extremely professional and always encouraging. I leave each visit feeling truly like a valued client as well as an individual.

October 26, 2021
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Reply from HairClub

Hi Beverly... this is terrific to hear. Thank you for being part of our HairClub family. | Chase

Rated 5 out of 5 stars

We have always been completely happy…

We have always been completely happy with all the services we have received from our Hair Club stylists in Pickering, Ont. They are attentive, personable and make sure you leave with a smile.

October 25, 2021
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Reply from HairClub

Thank you, Sylvia. I will pass along this terrific feedback.

Rated 5 out of 5 stars

Grateful

Came to HairClub 5 years ago in tears. Thinking nothing could be done. What they do,really works! I have all my hair back and I couldn't be happier. The staff was very kind, caring and understanding. They go out of their way to make sure you're happy.
I highly recommend them.

October 25, 2021
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Reply from HairClub

Thanks, Priscilla. That was true for me too. I became a HairClub member 21 years ago and I still love my hair all these years later. Thanks for 5-star recommendation. - Chase | HairClub corporate office

Rated 1 out of 5 stars

declining of customer service

Hair Club-

I know we are living in tough times with the breakout of COVID. However, enough is enough. It is obvious upper management cares nothing of their hair stylists and frontline workers. The turnover with the employees is ridiculous. The Austin location has gone though at least 10 employees since the start of the pandemic. I have heard everyone of them complain that MGT has not worked with them at all. Consequently, experienced stylists are gone. Austin currently has 2 hair stylists after 2 more left last week. I am a Diamond member and Hair Club cannot meet their contractual promises. I can't even get an appt. to replace my hair, let alone hairline adjustments. I do those myself now. I try to go in just every 3 weeks so I am not too much of a burden. However, now Hair Club can't even maintain their contractual obligations. I am owed new hair every 6 weeks. I was told it will be at least 7 weeks before my current one can be replaced. Why do I pay 559.00 monthly if you can't keep hair on my head.? It also makes for very uncomfortable appointments when the staff is obviously miserable. The quality of service has been on a constant decline. Now, you are failing your contract. This is obviously a lack of understanding or caring with upper MGT. Shame on you HC.

Mark B.

October 25, 2021
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Reply from HairClub

Hi Mark... We are sorry to see this feedback. We will contact you to discuss your concerns.

Rated 5 out of 5 stars

The service and flexibility are the…best!

The service and flexibility are the reason I am still a member. My stylist is creative and “the best!” I have been a member since 1988 and thought Nicole, my stylist in California, could not be beat. I was wrong. Katherine “Kat” now is #1!

October 25, 2021
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Reply from HairClub

Thanks, John!

Rated 5 out of 5 stars

I enjoy coming in every week without…

I enjoy coming in every week without hesitation but because of the stylist I have it makes it more enjoyable.

October 25, 2021
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Reply from HairClub

Thank you, Robert. Our stylists are an integral part of what makes HairClub so great.

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