HairClub Reviews 

I have been a client for around 30 years and never had any big issues and if there were minor problems they were always taken care off. The office in lake success NY is fantastic the staff will go out of there way to help you Maria C is great

All the stylists are really professional and always prepared to assist me with my individual needs and style desired.

My only concern is the staff turn over. Many stylists I had come to know have apparently left and the current crew is short staffed. I hope that this resolves.

I love my hair!

Let me tell you about my first disappointment, I scheduled for in person consultation, as they give you two options with your consoler. I arrived there on my appointment date to have a Teams call with the counselor???
They could mention when they confirmed my visit that it would be virtual. DONT waist your time to drive there.
Second disappointment, those people are not hair expert. THEY ARE SALES for cheap, not worthy products and could harm you more than you think.
I don't recommend you go with high hopes to solve your hair issue, cause you will leave upset for wasting your time and emotions.

This Hair Club business in Toronto's branch are CLASSLESS & UNPROFESSIONAL regarding their booking system, they treated me like a BEGGAR, I WAS GOING TO PAY!! they don't keep their word. By cancelling me the appointment what I was going to have this coming Thursday October 7th @3pm, are UNACCEPTABLE!!! If their booking system is worst, what about the rest?..IF you are the manager seeing my review,please, don't write back with your "sorry" because it DOESN'T FIX ANYTHING!!! Now is WAY TOO LATE!!....
Updating: OF COURSE YOU GOT MY FILE, you are a LIAR with your replies!!as I was the FIRST TIME CUSTOMER enquiring!! DON'T TRY to COVER UP THE SUN WITH A FINGER!!, you want proofs about your sudden cancellation?? I will show it in THE COURT & I emailed it to you!!. I won't erase this feedback. Again, your company is lack of professionalism regarding the booking system!!

Edit as of 9/22:
Appreciate the fast response and working on my issue. Thank you for the call Candace. Would like to thank Amber and Holly for being such professionals and working with me over the past week to resolve my issue. Very happy with the service rec'd.

Original review:
I understand Covid is causing issues. However, I went for my service today and was told my new system wasn't in and that they would need to use my old one again. Not satisfied with this. The system quality over the past year isn't as good as in the past. Way too much hair falling out. I almost have a bald spot in the system and I have to use it another month or more? They couldn't even tell me if I will have the new system next month. I pay WAY too much for this. I have been a client for 30 years. Very disappointed. Maybe a little forethought should have been done to avoid this. No offer of a refund either. If the quality was better, it wouldn't be an issue. Corporate needs to get back to producing a quality product. The local team is great. No issues with them.

I would like to post another review after the one I posted 2 days ago. After posting my review I received a email from the corporate office at HC and he made me feel like a client that they cared about. A client that had been a customer for over 20 years. He made everything right, and I am happy. Thank you HC for caring. This is the company I remember. Thank you regional manager. You know who you are. Mr. A. I am happy now. To other clients out there. Give HC a chance to correct your issue, if they can they will. Thank you, thank you!!!

hello my name is Coby Sparks aka Coeburn Sparks, iv been a loyal client for 12 years at the Lexington Ky center , all of a sudden i was getting treated like a piece of crap ,, especially by the mananger Maddison , i paid my bill every month , i joined hairclub in 2009 , had a rocky start in the beginging , changes in mgmt , stylist ect , my first experience from 2009 heather my stylist could not get my hair done right, at that time the other stylist Brittana was out on medical leave ,, then she came back , first time Brittana did my hair i was so pleased because she did a fantastic job , i wanted her all the time , heather didnt like it because she was my original stylist , but i a customer choose who i want ,, 6 months later Brittana got transfered to the denver colorado center , then heather was only stylist for a while , new manager took over center in early 2011 , her becky , she was the rudist most unplesant person , not only rude to employees , but clients as well , in later months they hire new stylist and i would try them out because i was looking for someone better than heather , beckys rudness kept irretating me , and still could not find any one they hire any better , i was about to leave in 2012 , i held on little longer then in jan 2013 only heather was only stylist , becky attitude and rudness some clients left , i held on , hired 2 new stylist c j and kylie , i tried cj she did not get it right , i wanted to try kylie but i was told she only for x trand clients only as she was not trained for my hair system ,i did not like becky , she rudist mananger , i then in july 2013 was about to throw in the towell and leave hairclub , then things started changing , becky was getting transfered to Louisville ky center and ASHLEY RICH was taking over Lexington Ky center , she turned that center around and cleaned house , she made it so pieasant , she hired a new admin. her name is LAUREN SMITH , both of them cared , between both of them they made clients feel welcomed , ASHLEY then had KYLIE trained to do my type of hair system and good thing because she was better than heather ,, then in mid 2014 KYLIE left and now had heather , then they hired another stylist JULIA , heather left in mid 2014 , so i tried JULIA and i was thrilled because she was good at hair , so ASHLEY and LAUREN made sure i got JULIA , hired anothe stylist Sheila , i always wanted JULIA ,, they hired another stylist few months later Shannon , but i always got Julia , Kylie and JULIA are good but BRITTANA was the best KYLIE and JULIA got close enough to keep me happy but KYLIE left in 2014 so i had JULIA all the time , didnt want Sheila or Shannon , then in August 2015 , Julia left , so it was Sheila or Shannon , but Shannon was out a few weeks because of surgery , so i got Sheila , Sheila tried to get it right but i was not satistfied ,, then Shannon returned so i tried her a few months but turned out Sheila way better than Shannon soi requeated to go back to Sheila , for a while hire another stylist Rebecca she didnt do it right so i stuck with Sheila because she better than Shannon and Rebecca , then in Sept 2017 Ashley got transfered to Cincinnati Ohio center ,then Lauren took over the center , i really liked Lauren she so pleasant to be around , then she leaves in April 2018 , had louisvlle center mananger Kristen manange for a while , then had Tarren from w,va. manange for awhile , they hired a new Stylist in july 2018 , her name is MORIAH , so i got her to do my hair one time and i was shocked as she did a tremendous job , i could not believe my eyes , best stylist i have ever had do my hair so i always got her all the time because that is who i wanted , Moriah is the only one to outdo Brittana ,, i was shocked , MORIAH can style ,cut hair so good and i was always 150 percent satified , then in april 2019 Maddison was trained for menangment to run lexington ky center everthing was fine , MORIAH doing my hair and getting right on the money , then in march 2020 covid hit shut everything down , but center shut down for 3 months i still paid my bill in good faith and not getting any service it did not bother me , until Aug 2020 , when gov. ok to reopen may 2020 everthing was fine i still had my hairdresser MORIAH , then in aug 2020 Maddison said i could not have MORIAH anymore , i told Maddison i only wanted MORIAH , so on so on ,things were getting bad , Maddison said i have to take who she gives me or i dont get my hair done then i started getting treated like a piece of crap ,, aug, sept , oct , nov 2020 got so bad and because the way they was treating me i was forced to go to a competitor in dec 2020 i was so emotionally hurt over this ,, i was owed some hair BUT Madisson was holding my hair hostage unless i paid her ,i told i havnt been there for 2 months , just to make this short the regional mgr lied to me ,about getting me exact duplicate of my hair i received in dec 2020 , last contact with todd was july 2021 said he will look into it , got lied to they will lie

On the name of free consultation, these guys are wasting the time.

I drove almost 40 mins once i arrived they are saying it’s canceled then i scheduled it for next then they scheduled it in the morning 6 AM that is ridiculous after that i changed to 9AM , when i arrived they told it virtual and simply saying Sorry.

If you guys are sending the reminders for the appointment then why can’t you send the changes prior to us instead of wasting our time.

I am really fed-up with these guys

I got cheated by Hairclub's Troy, Michigan Center from the Day1 and they don't refund my money (50% refunded and 50% is with them) and they show to some clauses on the agreement which was never know to me.
Pathetic Service.
#WorstService #Hairclub

I was visiting from Kansas City for 2 months, and had the great opportunity to have Karen as my hairdresser! She is so superb, kind and caring and does a phenomenal job with my hair. I so wish I lived in this area so I could have another appointment with her.

I would really appreciate you or anyone reading the reviews to have a look at my review From Winnipeg Manitoba Canada, this place is truly a scam they have no interests in genuinely caring or helping people like us out! All they care about is Money! I am so very sorry to see and read all the damage that they’ve done to the people who’ve given them a business! I had originally came in there for some help with my situation and mine was different than usual clients, I had surgery gone wrong and they had said they could help me, as vulnerable as I was looking for a solution for myself, they said that this device is the only way, so until I received this so called device I wasn’t sure what it was until I received it! It turned out to be a cut out of a wig they glue on your scalp!?! Very nasty, to say the least! I had a full head of beautiful gorgeous hair minus the scar I had from the surgery gone wrong, they glued this ugly smelly piece on my head then very slowly each appointment I had hair cut shorter and then shaved so this ugly device they call it would be covering that area that had no hair! My daughter said why are they doing that?! I truly trusted them at that time which clearly was a huge mistake! So in order to get out and away from this nonsensical non realist place I found a way to remove that device myself and she wasn’t happy to hear I had done that, my hair after working with these people had no chance! So I had to shave off all my hair and go back to wearing wigs which I haven’t needed in quite some time! I tried to get in touch with someone higher up and the lady offered me a head piece which I was clearly so extremely upset with, I couldn’t believe how she handled this circumstance it was completely unacceptable and unfounded!!! I would have been grateful to receive a refund due to all the damage and anguish they had caused me!!! I strongly don’t recommend this facility to anyone please do your homework before committing yourself to this fake facade! Don’t be fooled by this fools, of their foolishness!

I have been a hair club client for 2 years, I love my hair and can't really imagine being without it.
I have a question and can't seem to get a good answer from anyone. We pay a lot for our hair systems, why aren't we allowed to keep them? Don't they belong to us? I repair and make dolls, and would like to keep my hair for this reason. Please let me know why I haven't been allowed to keep my hair. Thank You for your help.

July 5, 2021
I was told by the area manager of PA that I would get a refund from Hair club as soon as they reviewed my paperwork/services. I spoke to the manager by phone in April, 2021. I signed a contract at the Bala office on Feb, 2020 and lost all of my hairline. I also received scalp burns from my hair being dyed with the unit on my head. I have since spent hundreds in visits to the dermatologist/prescriptions. I received services from the Bala Cynwd, Montgomery county office for a full year. I sent pictures of my hair and a certified letter in March, 2021 to that office. I sent the before and after pictures of my hair. I received a call from the manager there asking if I would consider coming back. I stated no way! I called the corporate office and was told someone would return my call. I spoke to the area manager in April, 2021 he asked if I wanted to receive services either in Elkins Park or New Jersey locations. I explained I did not want to have any more services done by Hair Club. I explained that I just wanted my money refunded. I have to wear wigs/head wraps. The manager lied to me and stated that he would get back to me about a refund. That was in April, I spoke to Alex. I also called 1-888-369-0394, 1-800-369-0394, Hair Global Headquarters. I have been given the run around. I have experienced emotional stress due to the condition of my hair. I have spent money on hair products, wigs etc. This company has shown no empathy or professionalism. This is my second review on this site. Norma Rhine

I visited my local Warwick hair club over a year ago . I explain to the gentleman how much I could afford each month. He set up a plan for me which included less hair analysis visits to accommodate my plan but that was OK with me. Everything was going fine I was paying my monthly payment I was getting my products every month, my hair was getting better. But after like 15 months went by I realized I was still paying. I called up to pick up my product they told me I had no more product to get? I called..The gentleman told me that it was a 12 month plan and free interest for 12 months I assumed I was paying for 12 months. As I looked further into my paperwork I realize I’m paying for 24 months. I guess that was his way of lowering my payments. His response was “if you add up your payments you can see it does not add up”! Why should I have to add up the payments that should’ve been forthcoming. So for the last 12 months of my contract I will get no product and no services. I feel that this was deceiving. I would not have a problem paying if I was still getting product but the fact that I have to pay for almost another year and get no product/services? He keeps telling me that’s the issue with the lending company. But I’m telling him that was not clearly explained by him. HE gave me the contract and HE decided on the term, that’s how he was able to get me to agree to my budgeted payment. Yes I should have read the contract better but I trusted him . Mistake !

HC has totally broken our service agreement contract. My hair is literally shredded. Replacement is 6 months past due. Salon has no solution to offer. I did get one proactive call - to ask me for a new credit card so I can continue to pay for *nothing*.

I had hair and style treatment on June 3. Due to my recent back surgery, I had difficulty walking and sitting in the stylist's chair because of the back brace I am required to wear. The entire team went out of their way to help me be comfortable and feel safe that I would not fall.

Kim (the receptionist), Dani (the stylist), and Whitney (the manager) were all professional and deserve a 5-star rating. They are the best!

Thank you to each of them for their concern and caring.

This is a professional staff of the first order. Jacqueline (Jackie) my stylist is attentive, creative, with a friendly and polite demeanor. I appreciate the staff Liz and Diane who try to help whenever they can.
Thank you, Judith

I've been a HairClub member since 2018 and it truly changed my life.

While the initial system that was put on was a bit daunting at first (puffy, dry), I tried to quickly learn how to style it and maintain it myself and HairClub was very helpful along the way. YouTube videos online are also very useful. It was a learning and took a lot of work but, it was better than the alternative of being bald.

It's a partnership — HairClub can make sure you're satisfied before you leave their offices, but it's up to you to take care of the hair and to be careful with how you sleep, and be mindful of how often you're washing it etc.

Think of it like this...the second you leave the office, everything you do will play a role in the system coming up. Exercise, swimming, bike-riding, sleeping, brushing, washing. That's the nature of a system that is attached to your head with glue and tape.

It's expensive. And at every turn, they try to persuade you to go to a higher level (more frequent hair services, better quality hair, better quality bases etc. — all inconsistent from club to club, member to member, so it seems).

At the end of the day, it's a business that needs to make money. In order for the business to make the most money, they need their customers.

Some of the employees are wonderful. Very friendly, helpful, polite, and talented. Other employees have proven to be deceitful, dishonest, and unprofessional.

When the global pandemic hit, all of the members were expected to continue paying for services despite the centers being closed. Individual arrangements were made and discounts varied from customer to customer.

I understand the pandemic was out of their control (despite some stylists feeling that the virus was a hoax, that's another story), but how are members expected to throw hundreds to thousands of dollars out over the months that the centers were closed and get nothing in return?

I understand that they did what they could to survive (virtual assistance, shipping out pre-cut hair) but it just didn't work out.

I found other options and, despite having paid for a few months (at a slightly discounted rate), I had to leave HairClub.

I was able to buy hair from freelance stylists and do my own maintenance and the only issue I would run into was the skin systems shedding quicker than I was used to with the HairClub lace systems.

HairClub happened to reach out to me in April of 2021 with new pricing discounts and an incentive to come back with skin systems every 6 weeks and they caught me at a bit of a crossroad since the system on my head was shedding badly.

I was told the price-point, I was told I would get skin systems, and I was told I'd get them every 6 weeks.

Upon signing, I got in the chair and the stylist examined my thinning skin system and then the frontal hairline was snipped to show me how we could shorten it as the hair thinned. Unfortunately for me, this system was now unusable and I was relieved we would be applying a new system.

I was then informed that there is an extreme backorder on hair but that HairClub had 2 of my old lace systems that hadn't been used in-house. I was told I wouldn't be able to do skin systems and that new hair could take 3-12 months to arrive!

I was confused and frustrated and I felt deceived. The current system on my head had been snipped and now I was tricked into signing a year long contract when hair might not even arrive for a year. And forget about the skin systems. I wasn't getting those.

I took a deep breath and just allowed the stylist to put the older lace system on. It was fine. Not great, just fine.

However, when I got home, the lace system was too small. Having gone to different stylists, my "template" had changed and this lace system is too small. Shouldn't someone have checked this before applying? Where did things go wrong?

When I reached out to cancel the contract again and request that final system be mailed to me, I was met with anger and more deceit. I was told that my recollection of events was wrong and that I now broke two contracts.

I thought I could have that final system and be able to somehow sew the two together and have it cut properly to fit my head but I was told that I couldn't have that final system.

I also felt I was owed something since I had paid for months without receiving any service or any hair - HairClub did not agree to that.

At the end of the day, pre-pandemic, HairClub was fine. It was an expensive solution to a hair loss problem.

I've yet to work with a stylist who actually wears the systems themselves so no one is truly informed on the day-to-day scenarios that you deal with and a lot of the "issues" are explained away as a fault of the customer.

Life will go on.

Now someone will reply to this review saying that it's not an accurate portrayal of what happened so it will my word against theirs.

At the end of the day, I am standing in my truth.

This is a follow-up to my review 5 days ago. The company posts a response that they will reachout to me directly to discuss the concerns. They sent a request through this website, Trustpilot to get my contact info, i provided and never heard from them. Perhaps, it requires my attorney contacting them to get a reply.

I have medical issues, that are incurable. I have been taking steroids since my twenties . I started with the Hair club 10 years ago. I have had what I call my angels . I had a very demanding management position in health care if it wasn’t for the love, support, and kindness, I don’t know where I would be. In a decade I have had only 2 complaints that’s a good track record in 10 years . I can say from the CEO to regional direct Ricky were incredible. My stylist Rachel and María customer manager..Always found a place for me when I was too sick to goti WPB. I live in Vero Beach. I call them my angels because no matter how busy, they always found a spot for me . And made sure I was satisfied. I cannot drive from Vero to WPB anymore, my sister is my caregiver the last 3 years . Hair Club has been incredible. I do not go because of extensions or to look pretty . I go because I have multiple medical conditions . If I was not satisfied they would find a way whatever it was to take care of me. I’m happy to report in 10 years or a decade I have had only two complaints and these were during the Covid pandemic. Both were taken care of in a very short amount of time. I would recommend the Hair Club to any one that looks at themselves in a mirror and says who is that person? And wants to cry . No crying for me . They are awesome . Not just upper management but my stylist for 10 years , and other management personnel . All I can say is they try their best to make the customer happy . I have had excellent customer service experience, you will get a prompt call back every time . Thank you from myself when I consider hair is most important they have always come through. Thank you Hair Club for making so many happy customers when we have medical conditions that impede our lifestyles