Hair Cuttery Reviews 35

Jamie did an excellent job styling my hair and it was very pleasant.

The front-desk experience is the only reason for this rating.

Each time I come in, the woman up front asks for my phone number. I politely decline because I value my privacy, and instead of simply respecting that, she becomes direct, rude, and visibly irritated.

That is not acceptable customer service. If a customer says no to providing personal information, that should be respected immediately without pressure, attitude, or comments about how it makes an employee’s job harder.

The rest of the staff have been excellent, which makes this stand out even more. But the person at the front desk needs to learn how to respect a customer’s boundaries.

I had the worst experience at the Skokie IL location. I went in for a simple one color, light brown and the stylist damaged my hair so bad. It was deep black with a huge red blotch and looked like a straw wig. A different hair cuttery tried to fix it but was concerned my hair would fall out so I went almost a year spending hundreds of dollars on hair cuts and products to save my hair. I emailed the CEO-Erik Bakken and he is ignoring me. GREAT CUSTOMER SERVICE-NOT! Hair Cuttery is responsible for their stylist and take none. I have been fighting for a refund since 2024

Tammy gave me a great hair cut at shop in Deerfield Beach, FL.

Arlene

I let my hair grow for almost 1 year and a half and I showed twice a photo to the stylist and she completely ruin my hair. She cut it so short that even her coworkers were shocked by the horrendous job she did. 1 year and a half of beautiful hair, gone in 5 minutes. I have photos of before and after. Thank you

Hair Cuttery was able to refund my money from a botched hair coloring. Thank you, Hair Cuttery, for standing by your services.

On December 3rd, I received a perm service from Arturo Roque Martinez (License #CL1264779) at the Biscayne Boulevard location (1788 Biscayne Blvd, Miami). What should have been a routine hair service turned into a nightmare that has significantly impacted my personal and professional life.The perm completely destroyed my hair. It came out fried and frizzy and brassy—not curly, but chemically damaged. Even the stylist looked shocked at the result. I was so concerned during the service that I took photos while it was being done, which turned out to be crucial.When I returned the next day, another stylist named Niki (recommend her!) reviewed those photos and confirmed something alarming: Arturo didn't use perm rollers at all. He used setting rollers, which would never produce a perm result and were entirely inappropriate for a chemical perm service. This wasn't just a bad outcome—this was using the wrong tools for a chemical treatment, which constitutes clear negligence. I contacted the company right up to the CEO, Eric Bakken, they really don't care. They offered some conditioning treatments but their products are low quality and each time I left my hair looked worse, so i stopped going. This has been devastating. It's negatively impacting my work, where i need to look professional. And believe, me, I don't. I've lost confidence and self-esteem. I've stayed home from professional events and spent untold amounts of money and time on products trying to repair the damage. I've sought second opinions from two other salons, both confirming that the damage is so severe nothing can be done to fix it for at least 6 months.This is a clear-cut case of negligence—a stylist using entirely wrong equipment for a chemical service, causing severe, irreparable damage. I have extensive photo documentation: before, during (showing the wrong rollers being used), after, and the ongoing damage. I've just filed a formal complaint with the Florida State Board of Cosmetology. Please, please avoid this place. 

I got my hair highlighted at the 20th street location in Vero Beach FL where I live. Kattya was amazing and made my hair look gorgeous! 💖

positive clean environment and an excellent hair cut by Shanieka!! She took her time and gave an excellent haircut. Thank you.

Way overpriced. $69 for a woman’s cut and blow dry which was glued to my head with so much garage they used. Waste of money. Can’t complain on cut but to charge me extra cause my hair touches bra strap and is thin and not thick or curly is BS. Won’t be back

I don’t even know where to begin. My 15 yr daughter went into this salon expecting a simple haircut… and walked out looking like she lost a fight with a weed-whacker. I am NOT exaggerating — the stylist Marilyn destroyed her hair. Not trimmed. Not “shaped.” Destroyed.

She explained what she wanted. Just wanna trim , clean it up And redo her curtain bangs. She loves her long hair
She even repeated herself to make sure we were on the same page. Bc marilyn was talking to another stylist so my daughter wanted to make sure she heard , well Apparently, none of that mattered, because she went rogue like she was practicing for a blindfolded cutting competition.
The layers? Uneven isnt the word!
The ends? Chopped like firewood.
The back? Looks like someone took bites out of it. She took inches off- like 5/6

She paid and left the salon literally crying staring at the damage she called me , and i took her back after work so mgr could see, that Marilyn butchered my daughters hair!! I want a refund and she will not be touching her or anyone else in this salon to fix it,
They had the nerve to refund me minus the tip- ummm no she deserves no tip!! My 3 yr old grandson could do a better job!!!

my daughter is so humiliated!!’
Now I have to spend MORE money to fix the disaster she left!!
Save yourself the trauma. Save your hair. Save your sanity.

Do. Not. Come. Here. Ever. Dont ever allow Marilyn or anyone else here to touch your hair!!
Haircuttery is the worst!!!

Never again. She was impatient and horrid. I’m going to call her “The Butcher”. All she cared about was getting me gone…a cut in 10 minutes with no interest. Run.

Stylists all just taking to each other. Never greeted me. When I asked if they were busy they acted like I was interrupting them.. terrible customer service. Not coming back after being a customer for 25 years.
Hair Cuttery
8565 NW 186th Street
Hialeah FL 33015
Call Corporate and it was a joke to the people who answered me.

Horrible experience, I called to see if they could do a walk in or if I needed an appointment- they stated an appointment would be best and they were mostly free after 6pm. I scheduled an appointment for 6 which was an hour later than when I called. I arrived, was never greeted, checked myself in on the kiosk and sat to wait. I sat for 25 minutes before I asked someone how much longer it may be....she said another 5-10 minutes at 6:40 a stylist asked someone how much longer they would be, she said another 10 minutes and I left. No one made eye contact with me the entire time, and my appointment meant nothing to anyone. I was so upset because I was really looking forward to my haircut and to be treated as if I was invisible was really frustrating.

I’m writing this to share my experience as a Muslim woman who wears a hijab, after dealing with what I believe to be clear religious discrimination at Hair Cuttery in Glen Ellyn.
I first called the salon and asked for a private space or partitioned area so I could get my highlights done in privacy, as is required by my faith. I was told there was a back room available and that it could be used. I agreed to come back later and make an appointment.
When I called back to book the appointment, a different staff member told me they couldn’t accommodate me because the room was “too small” for a 2–3 hour session. I thought maybe this was just a misunderstanding or someone not informed, so I called again. This time, another employee told me YES, I could use the room and scheduled me for a 9:15am appointment.
When I arrived for my appointment, the stylist came out and immediately asked if I was the woman she had spoken to before about not being able to use the back room. I confirmed I was, and explained that I’d spoken with others who had said it was fine. She then told me she was the manager and refused to do my highlights, repeating the claim that the room was too small — even though I said I didn’t mind the space.
Two different employees told me it was possible. One even confirmed it after I mentioned the room size issue. So why is the manager overriding that and refusing to provide the service — unless it’s because I’m a hijabi Muslim woman?
To make things worse, I noticed something that looked like a partition in the back, which raises even more questions about why this basic accommodation couldn’t be made.
This experience felt discriminatory and exclusionary, and the manager’s later voicemail apology only repeated the same excuses — which do nothing to justify what happened. If a paying customer is requesting a modest space and is fine with the conditions, there is no legitimate reason to refuse, unless it comes down to bias.
I’m speaking out so others know what happened. This is not just bad customer service — it’s discrimination. I hope Hair Cuttery takes this seriously and re-evaluates how they treat Muslim customers and anyone with religious or modesty needs.

IF U ARE LOOKING FOR A GOOD HAIRCUT SABRINA IS YOUR GO to BEAUTICIAN SHE ALWAYS DOES A GREAT JOB BEAUTIFY ME I LOVE MY NEW CUT :>

I had my hair cut at Hair Cuttery in Glen Ellyn, IL. They force you to pay for a wash whether it was done or not. I just paid $30.00 for a hair cut and wash but didn't get my hair washed. I want some money back. ASAP

Subject: Complaint regarding poor service at Hair Cuttery Oakleaf Shopping Center, Jacksonville, FL

Dear Hair Cuttery Corporate Office,

I am writing to express my shock, disappointment, and frustration with the service I received at the Hair Cuttery location in Oakleaf Shopping Center, Jacksonville, FL. On December 12, 2024, at noon, I visited the salon for an appointment and had my hair severely damaged by stylist Lori Fitzgerald.

What's even more disturbing is that the manager was present and witnessed the mistreatment, yet failed to intervene or address the issue. This lack of accountability and disregard for customer well-being is unacceptable.

During the appointment, I was subjected to unacceptable behavior by the stylist. She would frequently disappear without explanation, leaving me feeling anxious and unsure about what was happening with my hair. I began to suspect that she might be intentionally trying to ruin my hair.

To make matters worse, the stylist applied straight bleach to my forehead, causing severe burns. When I informed her that it was burning, she failed to take adequate action to address the issue. As a result, I suffered from burns on my head for over a week, and my hair has been breaking off constantly.

The assistant manager did approach me discreetly after the incident and expressed her shock that the manager hadn't intervened. She advised me that in the future, if I experience similar behavior from a stylist, I should walk out and not allow them to continue working on my hair. While I appreciate her concern, it's disturbing that she felt compelled to share this advice, implying that the salon's management is aware of the problems but fails to address them.

I was charged $237 for this disastrous experience, and in an attempt to do the right thing, I also gave the stylist a $30 tip. However, I later discovered that she had shortchanged me by $10, effectively increasing her tip to $40. This is unacceptable and adds to the overall sense of mistreatment I experienced.

I refused to return to the salon to address the issue, as I don't want to deal with people who display such blatant disregard for customer satisfaction.

I would appreciate it if you could look into this matter and take necessary steps to address the issue. This includes providing better training to the staff and management on customer service, professionalism, and conflict resolution. I hope that in the future, Hair Cuttery will take customer complaints seriously and provide a safe and respectful environment for all clients.

Sincerely,
Kimberly Guyton

Horrible blow out!
Ridiculous that a stylist is ranked as a level 2 stylist and can’t do a proper blowout. Then it gets more insulting when they charge $50.
That’s a top salon price. I’ve never seen such bad work done.

Marco did worse eyebrows & he showed me bad attitude,price is also high.I am not happy.